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Jim Ellis Volkswagen of Kennesaw

Kennesaw, GA

4.9
2,783 Reviews
Since 2013, Jim Ellis Volkswagen of Kennesaw has served drivers in the metro Atlanta area. Jim Ellis Volkswagen of Kennesaw is also an award-winning member of the Jim Ellis Automotive family—an automotive group comprising 21 dealerships and 17 brands. Jim Ellis Volkswagen of Kennesaw is a 2022 Wolfsburg Crest Club winner, a prestigious award bestowed by Volkswagen of America to the top Volkswagen dealers in customer experience for sales and service.
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950 Barrett Parkway

Kennesaw, GA

30144

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Showing 2,783 reviews

July 06, 2024

My 2 daughters are heading to college in August, so they need cars. I took 1 daughter to Jim Ellis VW and was fortunate to work with Raul Sanchez. We explained what we were looking for, and he found exactly More

by karen
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Raul Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Omar Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2024 -

Jim Ellis Volkswagen of Kennesaw responded

It is great to read such wonderful comments about your recent experience with us, Karen! At Jim Ellis Volkswagen Kennesaw, we value our customers and we look forward to seeing you on your next visit. Take care!

July 01, 2024

Raul was great to work with and helped us find a great car for our daughter. More

by ThatGuy
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Aug 16, 2024 -

Jim Ellis Volkswagen of Kennesaw responded

Thatguy, thank you for writing this fantastic review and giving our dealership such a high star rating! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

June 30, 2024

The receptionist on on 06. 29.24 at the Kennesaw location was as bad as it gets. A complete turn off. Admittedly I was dresses extremely casual so she could have thought I was More

by David from Mississippi
Recommend Dealer
No
Employees Worked With
Receptionist on 06.29.24
Aug 16, 2024 -

Jim Ellis Volkswagen of Kennesaw responded

David From Mississippi, thank you for taking the time to leave us this review. It is deeply disappointing for us to hear that your experience fell so far below our standards. We take our customers’ comments seriously so we hope that you’ll give us a call at (770) 370-4900 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability.

June 18, 2024

Took my Atlas in and dropped it off at the scheduled appointment time. I was told "I did not have an appointment. I pulled it up on my phone and it was confirmed. The service guy said, "oh, ok." This wa More

by tyna.suracepartin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kyle
Aug 16, 2024 -

Jim Ellis Volkswagen of Kennesaw responded

Tyna.suracepartin, we are so disappointed to learn of this situation you have described. We would like the chance to talk to you further so please do call us at (770) 370-4900 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

June 14, 2024

Jim was excellent in helping us find the right vehicle for our needs, Jim’s knowledge and willingness to help went above and beyond . Great job Jim. More

by selph.terryr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Baydemir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brent Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Gallimore
Jun 15, 2024 -

Jim Ellis Volkswagen of Kennesaw responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

June 13, 2024

Raul took his time and showed us several vehicles and we were able to test drive as many as we asked for. His patience and expertise was top notch! Was a pleasure working with him. The dealership had a larg More

by Rob G
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Raul Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abdullah Shukry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2024 -

Jim Ellis Volkswagen of Kennesaw responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

June 12, 2024

I thoroughly enjoyed my car purchase experience at Jim Ellis Volkswagen of Kennesaw. Everyone was very friendly and knowledgeable. They were also very helpful in understanding what I wanted and needed fro More

by hopestack
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brett Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brent Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abdullah Shukry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2024 -

Jim Ellis Volkswagen of Kennesaw responded

Hi, your positive review means a lot to us and we’re happy we could help you! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 12, 2024

Raul was VERY helpful to us also, very accommodating and Helping us make the right decision we would definitely recommend him to family and friends. Mr. Sanchez understood I need and wants and gave us soun More

by Stef10475.sw
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Raul Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2024 -

Jim Ellis Volkswagen of Kennesaw responded

Hi, thanks for highlighting some of our staff who provided you with such a positive experience. Please let us know if there is ever anything else we can do for you! Safe travels!

June 12, 2024

Awesome dealership! !! Salesman Jim was very helpful on helping me find what I wanted in a car More

by Jwsanders3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Baydemir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2024 -

Jim Ellis Volkswagen of Kennesaw responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

June 12, 2024

Great dealership! Everyone is so nice including the facility. Easy access to everything you need! I look forward to having the car serviced here! More

by marlahowe
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Raul Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2024 -

Jim Ellis Volkswagen of Kennesaw responded

Hi, your positive review means a lot to us and we’re happy we could help you! Please let us know if there is ever anything else we can do for you! Safe travels!

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