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Jim Ellis Volkswagen of Kennesaw
Kennesaw, GA
2,782 Reviews
Since 2013, Jim Ellis Volkswagen of Kennesaw has served drivers in the metro Atlanta area. Jim Ellis Volkswagen of Kennesaw is also an award-winning member of the Jim Ellis Automotive family—an automotive group comprising 21 dealerships and 17 brands. Jim Ellis Volkswagen of Kennesaw is a 2022 Wolfsburg Crest Club winner, a prestigious award bestowed by Volkswagen of America to the top Volkswagen dealers in customer experience for sales and service.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 2,782 reviews
August 02, 2016
Excellent experience It's my second time I purchased VW car from dealership and both times Oleg Robu did great job. Most important thing for me as acustomer is how honest, It's my second time I purchased VW car from dealership and both times Oleg Robu did great job. Most important thing for me as acustomer is how honest, knowledgeable and trustworthy sales person he is, and Oleg exceeded all my expectations. Thank you More
by Zurab_michaeli
Employees Worked With
Oleg Robu
July 25, 2016
Crisis eliminated I was involved in a recent car accident in which my own car was totaled. 3 days later, I had a beautiful certified-pre owned vehicle in immaculate con I was involved in a recent car accident in which my own car was totaled. 3 days later, I had a beautiful certified-pre owned vehicle in immaculate condition and very low mileage. I had received quotes from other dealerships on this same day, and not one was able to even compare to the offer in which Jim Ellis Volkswagen was able to provide to me. Specifically, Oleg Robu. He met me in the parking lot as soon as I entered, and was very helpful in narrowing my scope of vehicles within my preferred price range. Once it became apparent that no other dealership within the area was as friendly, helpful and cost efficient as Jim Ellis Volkswagen, I returned to see Oleg. Within a matter of hours I was through the quick process of purchasing and financing (thanks to Matt Rock's efforts), and was on my way out of the parking lot behind the wheel of my beautiful new car; complete with a courtesy full-tank of gas, and a perfectly detailed and washed interior and exterior. The perks of the outstanding customer service and the great warranty offer on an amazing car can never outweigh purchasing from a private owner or car lot. I would recommend Jim Ellis Volkswagen to anyone willing to listen. Great job Oleg! More
by Caley88
Employees Worked With
Matt Rock, Oleg Robu
July 22, 2016
My first car I had just moved to the area, I wanted something affordable, reliable, and in my budget. I didn't have any money to put down, so they were trying to h I had just moved to the area, I wanted something affordable, reliable, and in my budget. I didn't have any money to put down, so they were trying to help me out as much as they could. They then asked me if I thought about leasing a car, and let me test drive a 2016 VW Jetta. I loved it!!! They gave me a great deal and threw out the process they made my mom, my daughter, and myself feel like family. They took the time to get to know us, we talked about where we were from, family, and football! They took care of us from beginning to end, explaining everything very well, and even helped me get insurance. This is my first time purchasing a car and it couldn't have been a better experience! I would recommend anyone looking for a car to stop by! Jeff, Brian, Kevin, and Tina were all amazing! Thank you guys so much! I love my car! More
by KI_87
Employees Worked With
Jeff James, Tina Coffey, Kevin Prevost, Brian Walker
July 21, 2016
Happy We were very happy with the purchase experience and the excellent job Oleg did. He was very thorough and took great care of us. Thanks! We were very happy with the purchase experience and the excellent job Oleg did. He was very thorough and took great care of us. Thanks! More
by golf16
Employees Worked With
Oleg Robu
July 11, 2016
Happy Customer Purchased my pre-owned 2015 Nissan Juke from Oleg last week. Couldn't have been more pleased with the wonderful treatment he and the entire Jim Ellis Purchased my pre-owned 2015 Nissan Juke from Oleg last week. Couldn't have been more pleased with the wonderful treatment he and the entire Jim Ellis staff gave me. I am definitely a happy customer! More
by candy
Employees Worked With
Tina Coffey, Oleg Robu
July 08, 2016
Outstanding service! This is the second vehicle I've purchased from Oleg Robu, He has consistently made my experience with Jim Ellis Kennesaw a very pleasant one. I drove, This is the second vehicle I've purchased from Oleg Robu, He has consistently made my experience with Jim Ellis Kennesaw a very pleasant one. I drove, and will continue to drive about an hour for future sales and service needs. Thank you Oleg for outstanding service! More
by Conuse49
Employees Worked With
Frank Dickenson, Oleg Robu
June 30, 2016
Great experience Came in to look at a certified pre owned 2014 Volkswagen Jetta. Alex greeted us and was one of the best sales people I've ever dealt with. No games or Came in to look at a certified pre owned 2014 Volkswagen Jetta. Alex greeted us and was one of the best sales people I've ever dealt with. No games or pressure, he just made the experience easy and painless. Tina, one of the finance managers, was fantastic. She got us a great deal and we couldn't be happier. Best dealership and car buying experience I've been a part of. If you stop by, ask for Alex and Tina. They will make your experience great!! More
by Redbullf189
Employees Worked With
Tina Colley , Alex Tsankov
June 24, 2016
We Bought Two Jettas We wandered onto the Jim Ellis Volkswagen Kennesaw lot like most people--we just wanted to "look around." Jose came out and asked us if he could help We wandered onto the Jim Ellis Volkswagen Kennesaw lot like most people--we just wanted to "look around." Jose came out and asked us if he could help. By that time we did have some questions: the sticker prices on the car were much higher than what we'd seen online--had we been tricked? Had we missed something? Jose explained the difference in prices (the Internet price is the right price) and we started to talk about the used Jettas on the lot. He helped us figure out the best deal for our money and we had signed the paperwork on the car by the end of the night. While we ended up feeling as though the dealership itself was a bit tight with its purse strings both on the trade and sale sides of the deal, we thoroughly enjoyed our experience with Jose. In fact, we enjoyed it so much we came back to the dealership about a week later to buy a second Jetta with Jose. While he was actually away on military leave, he was able to be part of the process at our request along with Mark Shaw (who was also a pleasure to work with). For our second Jetta purchase, we worked with Matt Rock in the finance department and he was very helpful in setting up an extended warranty for both of our cars...helped us with peace of mind about our used car purchases. We've been back to visit Jose several times since purchasing these cars and while the reasons included actual errands we needed to run, the best part was to check in with Jose. More
by DMH
Employees Worked With
Jose Vazquez, Matt Rock, Mark Shaw
June 15, 2016
Exceptional Customer Service and Repairs Experience The compassion that was shown and the care provided to me was exceptional. Jim Ellis VW has been consistently top-notch with the level of service and The compassion that was shown and the care provided to me was exceptional. Jim Ellis VW has been consistently top-notch with the level of service and attention they have afforded. This last experience was their time to shine and they excelled. Another VW dealer really dropped the ball but Bill Kinney and the service department seized that opportunity to reassure me that they value loyalty and understand that regular customers are to be valued. Others should take notes since Jim Ellis's customer service standards and product are considerably better than the rest. More
by aircoolin
Employees Worked With
Bill Kinney
April 03, 2016
Best of the Best Best dealership experience I've ever had in my life. A professional and friendly staff. Showroom is as cool as comfortable. I'm a new Volkswagen custo Best dealership experience I've ever had in my life. A professional and friendly staff. Showroom is as cool as comfortable. I'm a new Volkswagen customer and I'm sold. Kevin Prevost, Matt Rock, and ALEX TSANKOV are a testament to the brand and JIM ELLIS dealerships. More
by SimonS
Employees Worked With
Kevin Prevost, Matt Rock, Alex Tsankov
