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Jim Ellis Volkswagen of Kennesaw
Kennesaw, GA
2,789 Reviews
Since 2013, Jim Ellis Volkswagen of Kennesaw has served drivers in the metro Atlanta area. Jim Ellis Volkswagen of Kennesaw is also an award-winning member of the Jim Ellis Automotive family—an automotive group comprising 21 dealerships and 17 brands. Jim Ellis Volkswagen of Kennesaw is a 2022 Wolfsburg Crest Club winner, a prestigious award bestowed by Volkswagen of America to the top Volkswagen dealers in customer experience for sales and service.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 2,789 reviews
November 03, 2017
Fantastic. The experience with Alex Tsankov and Matt Rock and the rest of the team at Jim Ellis VW Kennesaw was fantastic. They work hard to make sure that you'r The experience with Alex Tsankov and Matt Rock and the rest of the team at Jim Ellis VW Kennesaw was fantastic. They work hard to make sure that you're satisfied. Highly recommend. More
by jamesa
Employees Worked With
Matt Rock, Alex Tsankov
November 03, 2017
Best car buying experience ever I normally dread the car buying process. Luke Bialas was my salesperson. I liked him and was so comfortable with the process that my sister bought a I normally dread the car buying process. Luke Bialas was my salesperson. I liked him and was so comfortable with the process that my sister bought a car from him the next day, and we both drove from Suwanee for the purchases. Straightforward, excellent vehicle, fair price, great salesperson. Financing process was quick with Matt. Couldn't have been happier. More
by car rating
Employees Worked With
Matt Rock, Luke Bialas
November 02, 2017
Excellent service. Alex Tsankov was great. Excellent service..The sales person{ Alex Tsankov) was very professional, attentive and straight to the point, the souvenirs added a nice touch to our Excellent service..The sales person{ Alex Tsankov) was very professional, attentive and straight to the point, the souvenirs added a nice touch to our experience. More
by minka1973
Employees Worked With
Alex Tsankov
October 29, 2017
Hassle free with excellent service. I was in contact with Gem for a number of months waiting for the right vehicle. He was kind and pacient. On top of that, when I arrived at the dealers I was in contact with Gem for a number of months waiting for the right vehicle. He was kind and pacient. On top of that, when I arrived at the dealership he was very knowledgeable and thorough when going through everything and answered my questions with ease. The process was simple and we were out of there with a new car within a few hours. Couldn’t have asked for a better experience. More
by Dgreene303
October 26, 2017
Liars, damaged car, delayed buying to "fix" it Horrible experience. Avoid these liars! Brian, Steven, Kevin, Frank this means you (to put it lightly) you lying SOBs! Came here to purchase a 2015 Go Horrible experience. Avoid these liars! Brian, Steven, Kevin, Frank this means you (to put it lightly) you lying SOBs! Came here to purchase a 2015 Golf TDi Sportwagon, VIN# 3VWFA7AU9FM503580 "certified pre-owned, 2yr/24mo warranty", which I had inspected thoroughly the day before. All good so far. Had approval and check in hand from my credit union, however, they insisted they had to run another credit check, insisted it's the law, and then claimed VW credit would offer a better rate (xx, it was almost double % rate, they wanted to profit on the back end) Then they claimed they need to run a credit check if it's not all paid with a bank check. Blah Blah. Ok. 4 hours later, Almost complete with paperwork, they insisted I sign a BLANK power of attorney and made a verbal claim of who it's for. No, that's no good, need it on paper, but they tried to convince me "everyone just signs" (xx) and threw a hissy fit when I asked for copies of all documents I've signed. Would not show full pages until asked several times, "just sign here" is all they asked and only agreed to show full pages when I asked repeatedly and I explained I need to know what I'm signing which is a normal expectation" They finally agreed to it, getting tired now. All paperwork done, sales and finance. Walk out to the car that was "just detailed". Well, either this morning or last night, someone there wrecked/sideswiped the whole right side of the car: both doors, quarter panel and rear bumper and did a quick and very shoddy "paint touch up" job which resembled something an 8yr old playing with mommy's nail polish could manage, if that! Horrible! When I asked "what's this" and "why TF would you not tell us something happened and why would you hide it and try to cover it up" the general sales manager focused on the language and that "the deal is off, we will cancel it you don't need to swear" as if that's the issue here. FFS!!! Of course the deal is off, xxx do you think?? Another 20min and complaints from them about returning and/or destroying documents we signed with private info listed. Wasted 5 hours for nothing. Stay away from these crooks. They lie, lie, lie, lie! Do NOT buy a used car here. If you do, get all claims ON PAPER because they xx so much it stinks. They only care about making a sale and will xx to no end. This car is supposedly "certified" That's xx! It's a certified SCAM! More
by Georgiana M
Employees Worked With
Other Employees :
Steven Rotenstein, Brian Norris, Frank Dickenson, Kevin Chung, Luke Bialas
October 24, 2017
Purchased a new Passat and was very pleased with the overall experience. Salesman (Larry Fitzpatrick) was very knowledgeable and friendly. Dealership was very aware of th and was very pleased with the overall experience. Salesman (Larry Fitzpatrick) was very knowledgeable and friendly. Dealership was very aware of the time constraints I was under and worked very hard to get me out on time. More
by Laurie2258
Employees Worked With
Larry Fitzpatrick , Kevin Chung
October 23, 2017
This car is perfect for me! I noticed this car on display and I couldn’t believe it! This car couldn’t be more perfect if I had the opportunity to order it down to every detail. I noticed this car on display and I couldn’t believe it! This car couldn’t be more perfect if I had the opportunity to order it down to every detail. Jim Ellis was amazing from the receptionist, sales, and service aspects. Luke Bialas was an amazing salesman. Matt Rock made my financing a pleasure. I cannot express my thanks and gratitude for customizing this car and me just happening to find it. I am a 4 time breast cancer survivor and every day is a gift now I can’t help but SMILE every time I look at my new pink beetle which I have named “sprinkles “! Thank you Jim Ellis VW! More
by Pinkbeetle
Employees Worked With
I also wanted to mention the Sales Manager I believe his name was Edwin and he was from Philadelphia PA I believe. He went above and beyond to make me feel special!, Matt Rock, Luke Bialas
October 23, 2017
First vw achievement It was a great experience buying a vehicle from you guys ,thank to Oleg Robu we made our dream to come true , will definitely come back soon It was a great experience buying a vehicle from you guys ,thank to Oleg Robu we made our dream to come true , will definitely come back soon More
by Andrei Luncas
Employees Worked With
Oleg Robu
October 23, 2017
Great service Alex and everyone took care of us in a very timely manner. I am very happy with my experience, and would recommend any of my friends here. Alex and everyone took care of us in a very timely manner. I am very happy with my experience, and would recommend any of my friends here. More
by Newag532
Employees Worked With
Alex Tsankov
October 20, 2017
Kate Davidovici Oleg Robu is your guy ! If you are looking for a vehicle at Jim Ellis Kennesaw, ask for Oleg ! All the stuff is grate, thank you for the great deal I' Oleg Robu is your guy ! If you are looking for a vehicle at Jim Ellis Kennesaw, ask for Oleg ! All the stuff is grate, thank you for the great deal I've got ! More
by Self
Employees Worked With
Oleg Robu, Kevin Chung
