Jim Ellis Volkswagen of Kennesaw

Pleasant Experience! My husband and I very much appreciated the professional and comfortable approach of both Alex and Matt. Kudos to these guys! There was none of the t My husband and I very much appreciated the professional and comfortable approach of both Alex and Matt. Kudos to these guys! There was none of the typical pressure and hype found in many dealerships. We got a good deal and found the staff there to be fair, efficient and flexible. I was also able to communicate with them by email prior to going in without the usual insistence on obtaining my phone number (5 other dealerships would not answer any questions without getting my number and 2 obtained my number somehow without my permission). More

Excellent experience Excellent and efficient sales service with detailed explanation of options for us debating either lease or purchase of new Passat. After testing and Excellent and efficient sales service with detailed explanation of options for us debating either lease or purchase of new Passat. After testing and researching other mid-sized vehicles, we are getting more vehicle for the money: way better safety and other features, more room, and a better road car. Luke and the other staff members were so helpful with information and guidance and let us make our own decisions over a period of time. This was a good car sales experience! More

Purchase They were wonderful to work with. Made it a very smooth and pleasant experience. Would definitely do business with them again. Very accommodating and They were wonderful to work with. Made it a very smooth and pleasant experience. Would definitely do business with them again. Very accommodating and professional. More

Mr. Larry Fitzpatrick was helpful and very knowledgeable. Mr. Fitzpatrick made me feel very comfortable. I will recommend him to anyone buying a vehicle. Buying this car was not so stressful because of his p Mr. Fitzpatrick made me feel very comfortable. I will recommend him to anyone buying a vehicle. Buying this car was not so stressful because of his personality, humor and knowledge of the cars. More

Intrigued by the new Atlas Juan was very accommodating, knowledgeable and courteous. My wife and I visited with Juan twice and felt no pressure to buy. He understood we were ear Juan was very accommodating, knowledgeable and courteous. My wife and I visited with Juan twice and felt no pressure to buy. He understood we were early in our search for a new car and he answered all of our questions. More

Great group of people here. Oleg was awesome and helpful throughout the entire buying process. Matt was great as well. I had my Passat in service before I purchased my n here. Oleg was awesome and helpful throughout the entire buying process. Matt was great as well. I had my Passat in service before I purchased my new car and Arianna was great to work with. All in all very pleased with my car purchase and definately would recommend this dealership. More

10STARS Jim Ellis has made a believer out of me. I purchased a new car 4 years ago and had it serviced at the dealership. They were always concerned about m Jim Ellis has made a believer out of me. I purchased a new car 4 years ago and had it serviced at the dealership. They were always concerned about me and my experience before during and after and made it worth my time. Because of that care and service I came back today and traded for a new car with the same great experience. Thank you Larry Fitzpatrick and Matt Rock and any others behind the scene. More

2018 Golf GTI MK7.5 It is very hard as an expatriate to get a nice car in the US but Volkswagen/Jim Ellis was very helpful and professional with my wishes, concerns and q It is very hard as an expatriate to get a nice car in the US but Volkswagen/Jim Ellis was very helpful and professional with my wishes, concerns and questions. A very big Thank You at this point to Oleg who was my main contact and helped me a lot with the whole process. I can only recommend Jim Ellis VW and Oleg to anybody who is an expatriate as I am and any other VW enthusiast. ;) More

pleasurable but stressful I was taken care of very well. Jose and Oleg was very helpful. Great car salesmen. But when it came to talking over financing, it became very unclear. I was taken care of very well. Jose and Oleg was very helpful. Great car salesmen. But when it came to talking over financing, it became very unclear. We were directed to one of the finance managers. He came off condisending when he was explaining the financing to me and my Father. Right before I was about to turn my head to this offer, Brian approached me and we talked it out, and it finally became a lot clearer. Then I made my decision. After signing papers, I’m glad when I went to a different financier. Kevin Chung is very good at his job and was helpful. Thank you VW. More

tricked at the time of sale I saw a Jetta SEL advertised on autotrader with 119k on the dial. After some hard negotiating with Curtis a sales manager he presented what he deemed I saw a Jetta SEL advertised on autotrader with 119k on the dial. After some hard negotiating with Curtis a sales manager he presented what he deemed to be sufficient for the price. I left feeling like it was still a little over my all CASH budget, but after repeated calls from Jim Ellis I went back on 12/30/17 to purchase even though the price was firm he had given. So on a Sunday around six I went to purchase the vehicle after borrowing the few hundred bucks I was short. I paid cash assuming all would be taken care of tax, tag, title etc. Well I went to the tag office on 1/23 and was informed that the Ad Valorem was not paid and this is not the only shocker the title fee, license and tag fee paid by me for 18.00 at the dealership was not included in the package they mailed me. My gripe is Curtis could have stated that at a dealership as big as Jim Ellis, that for the price he negotiated it did NOT include Ad Valorem taxes of 600.00., if so I would have kept looking for something else in my budget. The fact that they did not even pay the 18.00 title fee included in the deal that I payed for is why I'm making this complaint. I called them promptly I still have not had a manager return my calls to find out what happened. Looks like I'm out of 600.00 that if i would have known they would not have had a customer in me, who goes to a dealership to pay there on AD Valorem taxes separately. Jim Ellis...Expect the best...seriously. Consumers should not be hit with hidden charges just be up front and honest is all. More