Jim Ellis Volkswagen of Kennesaw

Excellent Team and Great Inventory to Select From Our intent was to shop for a certified pre-owned VW Tiguan for our daughter at the dealership. Other contenders were Honda CRV and Kia Sportage. Our intent was to shop for a certified pre-owned VW Tiguan for our daughter at the dealership. Other contenders were Honda CRV and Kia Sportage. Met by Luke, he reviewed the inventory and brought over the Tiguans and their Carfax sheets in the price range I was specifying. After, looking them over, my daughter test drove a 2015 VW Tiguan SE. Luke explained vehicle features. Because my daughter wanted to be on her first car purchase, she wanted to see a Kia Sportage. While one was not this Jim Ellis dealership, he pointed out that she should look at Jim Ellis Kia dealership around tbe corner. In the end after reviewing a Honda CRV and a Kia Sportage, she choose the Tiguan she test drove. While I was working with Mustafa on the financing, Luke got the Tiguan prepped and explain the complete operation of all options to my daughter and wife. He explained the inspection performed and warranty. He showed the service area and lounge for times when the car will in for service. In the business office, Mustafa provided good explanations for financing options. He provided additional information about the warranty and the parts specifications if warranty repairs are required. Everybody was polite and courteous. I recommend this dealership to others. Pricing, inventory are very good. The sales team works with you to select your requirements for a vehicle and without the hard sell. More

Excellent Luke and the finance manager were very helpful when selecting my VW Jetta! They worked within my price range and didn't try to up-sale me any other ve Luke and the finance manager were very helpful when selecting my VW Jetta! They worked within my price range and didn't try to up-sale me any other vehicles. Luke communicated consistently with me and even stayed after hours on the day of my purchase to ensure that the vehicle was to my standard. The following day, I had a minor issue with my car's window and took it back to the dealership and got it fixed the very same day. While waiting, I was issued a loaner vehicle, so that I would not be inconvenienced. Jim Ellis Volkswagen Kennesaw is the definition of exceptional customer service and have exceeded my expectations. I will definition be purchasing there again! More

Awesome people work there. It was great place to buy a great car. I will recommend to everyone who needs a reliable car. They have very good staff and manager. Nice place. It was great place to buy a great car. I will recommend to everyone who needs a reliable car. They have very good staff and manager. Nice place. More

WONDERFUL EXPERIENCE We were very happy with our car purchasing experience at Jim Ellis.Robu ,Rock and Dickenson were superb and very easy to deal with .We were comfortabl We were very happy with our car purchasing experience at Jim Ellis.Robu ,Rock and Dickenson were superb and very easy to deal with .We were comfortable and extremely satisfied with our final purchase. More

Found the right car Great dealership. My third car with them and the best service as always. They worked with me to make sure I was a satisfied customer. No other dealers Great dealership. My third car with them and the best service as always. They worked with me to make sure I was a satisfied customer. No other dealership gets even close. More

"World Class Service" Buying Experience! After searching for over a month for the right car for me, I came to realize that the car buying experience is more than just the end goal of finding After searching for over a month for the right car for me, I came to realize that the car buying experience is more than just the end goal of finding a car, but it is indeed the process of service. From the moment you step foot on the dealer’s lot, to the interaction with everyone in the dealership, to the environment and especially the atmosphere, is all a part of the customer buying experience. Even if you think a person is not going to “buy” a car, the level of service should still be the same. I visited several dealerships in the Metro area, but Jim Ellis Volkswagen gave me the intangibles that I never paid attention to before. The intangibles seemed small but made the biggest difference. Gem Baydemir provided me with a level of service that can only be described as "excellent world class" service. For all the not so positive experiences I had during this car buying opportunity journey, Gem was able to restore my outlook. He made my experience "perfect" for me. His knowledge about the vehicle was superb. A very detail-oriented sales person shows you all the obvious things about the car but goes beyond that and shows you features that you did not know, this is what Gem did for us. He was easy to chat with and made this a no pressure experience, which I appreciated the most. Even going the extra mile to make sure the few scratches and scrapes on the "as is" certified pre-owned automobile were all gone from the car the day I drove it home. Thank you Gem and Jim Ellis Volkswagen for providing me with the 1st Class, excellence service. I love my 1st Volkswagen, and she is a beauty! More

2018 Passat SE Great experience! I’d been searching for a new vehicle for quite some time and honestly didn’t intend to purchase anything the day I visited the lot, Great experience! I’d been searching for a new vehicle for quite some time and honestly didn’t intend to purchase anything the day I visited the lot, but the friendly staff and great selection really made my decision a no-brainer. Oleg was very helpful in showing me a variety of different passats and letting me test drive them. He was very knowledgeable about the car and explained everything throughly. Negotiating the price was a much smoother process, compared to the headache that it usually is at other dealerships. I was very happy with the overall experience, and would highly recommend that you pay the folks at Jim Ellis VW In Kennesaw a visit if you’re in the market for a new Volkswagen! More

used/pre-cert Tiguan purchase we were looking for a used Tiguan and Jim found exactly what we were looking for. He was easy to work with. Raul also helped us during the purchase an we were looking for a used Tiguan and Jim found exactly what we were looking for. He was easy to work with. Raul also helped us during the purchase and was also easy to work with. More

Lease Return x2! Our lease was up on our Passat so we arranged with Shannon at Jim Ellis to meet with us to take in our return. We had a Jetta that still had another Our lease was up on our Passat so we arranged with Shannon at Jim Ellis to meet with us to take in our return. We had a Jetta that still had another year on the lease, but asked Shannon to run the numbers and see if we could turn that one in at the same time and upgrade to a Tiguan. We didn't think it would be possible but somehow Shannon and Brady were able to get our numbers where we wanted and thought they should be. We walked out of there with our brand new Tiguan and a new sense of confidence in buying a car. Shannon and Brady were a pleasure to work with and made the experience stress free and transparent. No hidden numbers. Everything disclosed upfront on paper. We will definitely buy from Shannon again when this lease expires. Recommended! More

Outstanding buying experience After shopping around and visiting another VW dealer and getting the run-around it was really a pleasure to deal with Todd B & Jose V at Jim Ellis VW After shopping around and visiting another VW dealer and getting the run-around it was really a pleasure to deal with Todd B & Jose V at Jim Ellis VW in Kennesaw. Right from the start I was greeted with professionalism, honesty and integrity. They were upfront with everything and completely transparent. The deal we made was fair and the financing experience with Matt was easy and seamless. Within two hours we were on our way with a new Jetta SE. Thanks, Jim Ellis of Kennesaw! More