Jim Ellis Volkswagen of Kennesaw

Recall Service First, it took two phone calls and one email to get a copy of my service invoice. I never received the notice of recommended work. If I had not dema First, it took two phone calls and one email to get a copy of my service invoice. I never received the notice of recommended work. If I had not demanded a copy of the invoice I would not have known that my brake fluid was very low. More

AMAZING SERVICE CENTER AND STAFF!!!!! I have been going to Jim Ellis VW of Kennesaw since they opened. Bought a number of cars and don't plan on changing that anytime soon! The entire staf I have been going to Jim Ellis VW of Kennesaw since they opened. Bought a number of cars and don't plan on changing that anytime soon! The entire staff if amazing. I'm always treated like family!!! Service center is not different. Rafael S. is usually my service adviser, but I have worked with Arianna and Tate and they are always on the top of their game! always greeted at my car, with a warm smile and hand shake.......and always by name!!!! thanks again Jim Ellis staff for all you do! More

New car I had my new car choices narrowed down to a Subaru or Volkswagen. Alex was great, very knowledgeable and super friendly. Glad I made the right choice. I had my new car choices narrowed down to a Subaru or Volkswagen. Alex was great, very knowledgeable and super friendly. Glad I made the right choice. More

Lack of communication leads to disappointment Had a concern about a warning light that essentially disabled my 2014 Jetta TDI Sportwagon. Found it to be a low amount of coolant in the reservoir. F Had a concern about a warning light that essentially disabled my 2014 Jetta TDI Sportwagon. Found it to be a low amount of coolant in the reservoir. Filled is up and everything worked again. Wanted to schedule an appointment to have it checked out, using the online system. The only appointment I could scheduled was a 40,000 mile service requirement-the car only had 36,000 on it. Was not able to find my car model on the system, as it was not intuitive to me to look through the little dots as the bottom of the page. Thought the service would be about $400, but turned out to be over $800. Did not know this until I arrived at Jim Ellis in Kennesaw. This discrepancy did not seem to bother anyone-except me. No one came to keep me advised of the status of the service, although everyone else in the waiting room was visited at least once. No one at Jim Ellis seemed to be concerned until I responded to previous survey requests. Their offers to try to atone for this mix-up were miniscule and somewhat insulting. Probably going to be looking for a new location to have future service work. More

Best Service I went for the first inspection after the sale and Mr. Sandoval was very Professional and the Service received was #1. Keep the Good Work! I went for the first inspection after the sale and Mr. Sandoval was very Professional and the Service received was #1. Keep the Good Work! More

absolutely awesome dealership. i bought VW Jetta after test driving 15 different new cars. turbo engine of Jetta was a clear winnder among all that i test drove such as Toyota Corol i bought VW Jetta after test driving 15 different new cars. turbo engine of Jetta was a clear winnder among all that i test drove such as Toyota Corolla, Honda Civic, Toyota Camry, Nissan Altima and many others.. After i bought VW Jetta (my 7th new car in last 3 years). i experienced the level of care and service that i never felt before with my BMW 535, HellCat Charger, HellCat Challenger, RAM Trucks Limited edition, Honda Civic etc.. I wan to give a shout to all customers and potential customers of Jim Ellis Volkswagen Kennesaw that this dealership surpassed my expectations. Though i have no need at the moment, but if need arose, i will buy another VW just because the level of care and service i received from them. Specially their Sales specialist "Gem Baydemir" what an awesome guy.. Made my day the day i bought new Jetta. May end up buying some SUV soon :) my 2nd baby is 17 now. More

Fantastic I was treated very good by everyone. The salesman was very nice and respectful. It was a great experience. I liked them all. Luv my Honda Tks All. I was treated very good by everyone. The salesman was very nice and respectful. It was a great experience. I liked them all. Luv my Honda Tks All. More

Jam up service center!! First oil change... Professional staff. Keep me informed. Great family owned dealership. Appointment was very easy to get. They even washed my Tiguan First oil change... Professional staff. Keep me informed. Great family owned dealership. Appointment was very easy to get. They even washed my Tiguan. So cool. More

Another good experience Had trouble with our 2012 Passat TDI and had vehicle towed to Jim Ellis. They were able to assess the problem and make repairs. They also set me up to Had trouble with our 2012 Passat TDI and had vehicle towed to Jim Ellis. They were able to assess the problem and make repairs. They also set me up to have the recall completed on the TDI emission problem. The car runs very well and expect to get many years of service from this vehicle. My service advisor, Demarcus Tate, was very helpful in explaining the problem and getting the repairs completed. More

Purchasing a car I had a good experience purchasing my Cadillac Chuck was extremely knowledgeable and answered all my questions. He was very professional and everyone I had a good experience purchasing my Cadillac Chuck was extremely knowledgeable and answered all my questions. He was very professional and everyone was very friendly. More