Jim Ellis Volkswagen of Kennesaw

Superb work diagnosing and resolving GTI chassis issue Superb work provided in addressing a very annoying problem on my 2014 GTI. The GTI developed a disturbing pop and rattle in the floor pan / underneath Superb work provided in addressing a very annoying problem on my 2014 GTI. The GTI developed a disturbing pop and rattle in the floor pan / underneath the dashboard that occurred under braking and when making sharp turns. Kevin Hartley accompanied me on several test drives to understand the nature of the problem. He diagnosed and resolved this very nuanced problem with my chassis subframe and now my GTI is rock-solid thanks to his persistence and expertise. Rafael provided excellent customer relations in supporting me with a loaned vehicle and keeping me up to date on the work. He and Kevin demonstrated 100 percent commitment to finding and fixing the problem and they delivered! I am truly satisfied and appreciative - my car is returned to like-new condition More

Great experience This car buying experience was not pushy or dishonest. The salesman heard my needs for a vehicle and tried to help me meet all of my needs, regardless This car buying experience was not pushy or dishonest. The salesman heard my needs for a vehicle and tried to help me meet all of my needs, regardless of making a lesser sale. This rarely happens. More

Great Work as Usual Came in to have my windshield replace after we had purchased out 2014 Jetta SportsWagan. The service that we got was awesome, The guys got there as w Came in to have my windshield replace after we had purchased out 2014 Jetta SportsWagan. The service that we got was awesome, The guys got there as we did and was very helpful. We also got an alinement done as the paperwork suggested that the left front was out. The service department was able to get everything done in a timely fashion and we were very pleased. More

Great car buying experience! I had a great experience buying my new Tiguan. Alex helped me find the perfect car for me and my family. I absolutely love this car!!! I highly recomm I had a great experience buying my new Tiguan. Alex helped me find the perfect car for me and my family. I absolutely love this car!!! I highly recommend Volkswagen and the place to get one and have a next level car buying experience is Jim Ellis VW Kennesaw. More

Very helpful employees and Awesome service Went in for a regular service, but was told the car needed more work. The service staff was very helpful in helping me understand the problem, telling Went in for a regular service, but was told the car needed more work. The service staff was very helpful in helping me understand the problem, telling me how long I could put it off, working with my schedule, finding a courtesy vehicle and scheduling a suitable service time. Quite a carefree experience. More

Great experience Thanks for making a easy car buying experience.. everyone is very friendly with a laid back atmosphere. I have enjoyed the Jim Ellis family so far. Thanks for making a easy car buying experience.. everyone is very friendly with a laid back atmosphere. I have enjoyed the Jim Ellis family so far. More

45 day courtesy inspecion In an out quick and easy. Was raining so car didn't get washed, could have vaccumed tho. Overall good experience. Would be nice to have more appt time In an out quick and easy. Was raining so car didn't get washed, could have vaccumed tho. Overall good experience. Would be nice to have more appt times on Saturdays. More

Very Helpful I was very happy with the service I was given. My car was in the shop for almost 2 weeks but they provided me with a loaner car and constantly kept me I was very happy with the service I was given. My car was in the shop for almost 2 weeks but they provided me with a loaner car and constantly kept me updated on the progress of my car as well. More

tire pressure light on almost immediately after service I have received several solicitations for my recent service experience. So many that it was annoying. Anyway, I had my car serviced and paid extra to I have received several solicitations for my recent service experience. So many that it was annoying. Anyway, I had my car serviced and paid extra to have the tires rotated. After a couple of days, the check tire pressure light came on. So I Tweeted them and responded to VW's service opinion email. But I haven't heard from the dealership. It seems like they are only interested in good reviews. More

My experience I am sure I am like most others in the fact th I am sure I am like most others in the fact that car buying can be scary and unnerving much like going to the dentist. I must say that was not the cas I am sure I am like most others in the fact that car buying can be scary and unnerving much like going to the dentist. I must say that was not the case at all once I stepped inside your dealership. I had done a little research at home looking via internet to get an idea of what i might want and what I could afford. I contacted (via email) 3 different dealerships and asked for information back stating that I would definitely be buying a car that day but just with the one that got back to me with the best deal first. Well your dealership emailed and then called (Todd) and got general information then sent me a link to look at cars, after narrowing it down to 2 cars at your dealership I went to the location. I was given to Larry Fitzpatrick to help me and I must say he did a great job making me feel so comfortable and relaxed from the very beginning. He seemed genuine and light heart at the same time with a refreshing outgoing personality. It didn't just stop with Larry though, when I had to go back and sign the finance papers, it was Matt Rock at that point that continued the great buying experience for me. He did a fantastic job moving quickly yet explaining things all while getting to know one another on a more personal level and feeling more like a friend than just a customer. Other kudos: Loved the music and relaxing environment with the cool classics in the dealership to look at.... More