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Jim Ellis Volkswagen of Kennesaw

Kennesaw, GA

4.9
2,742 Reviews
Since 2013, Jim Ellis Volkswagen of Kennesaw has served drivers in the metro Atlanta area. Jim Ellis Volkswagen of Kennesaw is also an award-winning member of the Jim Ellis Automotive family—an automotive group comprising 21 dealerships and 17 brands. Jim Ellis Volkswagen of Kennesaw is a 2022 Wolfsburg Crest Club winner, a prestigious award bestowed by Volkswagen of America to the top Volkswagen dealers in customer experience for sales and service.
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950 Barrett Parkway

Kennesaw, GA

30144

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Showing 2,742 reviews

August 17, 2018

Great Experience This was our first Volkswagen, we had a lot of questions . Keenan Jones was very knowledgeable and patient and helped us with deciding what vehicle wa More

by MAJRAFFAELE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Rock, Frank Dickenson, Keenan Jones
Aug 18, 2018 -

Jim Ellis Volkswagen of Kennesaw responded

That's great to hear! Customer service is one of our top priorities and we're glad to hear you received such excellent service. Congratulations on purchasing your first Volkswagen! We look forward to working with you again in the future!

August 17, 2018

VW + Jim Ellis Kennesaw = Satisfaction From the purchase of a VW Atlas R Line to recent service calls, Arianna and Jim Ellis Kennesaw has always exceeded my expectations. They are very help More

by JPALBANOS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arianna Durham, Alex Tsankov
Aug 20, 2018 -

Jim Ellis Volkswagen of Kennesaw responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Ellis Volkswagen Kennesaw! If you're ever in need of more help, please let us know! Take care!

August 17, 2018

It's not easy for me to go there, but it's worth it. I live pretty far from JE VW Kennesaw, but I still far prefer going there to going to my local VW dealership. I had to have the 30K mile service done More

by GEORGECAVE218
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure.
Aug 20, 2018 -

Jim Ellis Volkswagen of Kennesaw responded

Hello, thank you so much for your positive comments about Jim Ellis Volkswagen Kennesaw! If you're ever in need of more help, please let us know! We hope you have a great day!

August 17, 2018

New car service Very friendly staff, nice lounge to stay in while car is in shop, part for car ordered quickly and can schedule at my convenience. Thanks More

by carbuehler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy Atkinson, Larry Fitzpatrick
Aug 20, 2018 -

Jim Ellis Volkswagen of Kennesaw responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Jim Ellis Volkswagen Kennesaw. If you're ever in need of more help, please let us know! We hope you have a great day!

August 17, 2018

Great service ! The customer service is the best. All employees treat my wife and I with kindness. Certainly the car wash is great for folks in their 80's, as we bo More

by DONKASER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ms. Durban, Service Dept., did a great job with customer. I believe Pam Elder was the Cashier as well as parts, Pam Elder, Larry Fitzpatrick
Aug 20, 2018 -

Jim Ellis Volkswagen of Kennesaw responded

Hello, your wonderful feedback and rating mean a lot to us. Please let us know if there is ever anything else we can do for you! Safe travels!

August 17, 2018

Excellent service and overly accommodating! They were faster than they thought & cleaned & polished my cat. They gave me a free loaner while my car was in service and fixed an issue with my exte More

by DEBROSUMNY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Sandoval
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2018 -

Jim Ellis Volkswagen of Kennesaw responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Ellis Volkswagen Kennesaw! If you're ever in need of more help, please let us know! We hope you have a great day!

August 16, 2018

In and Out I dropped by Jim Ellis VW of Kennesaw with no appointment to have my first check-up since buying my Passat. They fit me in and had my service finished More

by PJANDERSON24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tate, at the service desk
Aug 18, 2018 -

Jim Ellis Volkswagen of Kennesaw responded

Thank you for sharing your experience with us! We are glad we could get you back on the road in a timely manner. We are always more than happy to assist you if anything else comes up. Take care!

August 16, 2018

45 Day Systems Check at Jim Ellis VW Kennesaw Matt & Glenn went above and beyond what the 45 Day check required. They were also cheerful and friendly. And my car was washed! Thanks for the superio More

by VW Forever
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Hamby, Glenn Benedikt
Aug 18, 2018 -

Jim Ellis Volkswagen of Kennesaw responded

We're so glad that we were able to go above and beyond your expectations! At Jim Ellis Volkswagen Kennesaw, we value our customers and we look forward to seeing you on your next service visit. Take care!

August 16, 2018

Check car to get it ready for a trip. The service center was warm and professional. It took some time to finish inspecting my car. And when the Service dept. finally got back with me, thei More

by BRIAN.OJIBE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can't remember the names.
Aug 18, 2018 -

Jim Ellis Volkswagen of Kennesaw responded

Brian, we are glad to hear everything was completed to your satisfaction! If you're ever in need of more help, please let us know!

August 15, 2018

Friendly but not high pressured. Great guy. very personable. He spent a lot of time highlighting the features of the car. Made us feel at ease right away. The dealership is well desig More

by stebarstudio
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Fitzpatrick
Aug 17, 2018 -

Jim Ellis Volkswagen of Kennesaw responded

Thank you for writing this fantastic review and giving our dealership such a high star rating! If you have any further questions about your new vehicle, please give us a call. We're always happy to help!

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