Jim Ellis Volkswagen of Kennesaw

Battery issue Had an issue with battery. Wasn't covered but were willing to listen and understand and help me out in order to ensure the customers happiness. Great Had an issue with battery. Wasn't covered but were willing to listen and understand and help me out in order to ensure the customers happiness. Great business guys! More

Excellent Service I had an appointment which because of traffic I came 15 minutes late, but Mr. Demarkus Tate the Service Advisor greeted saying “that’s no problem I wi I had an appointment which because of traffic I came 15 minutes late, but Mr. Demarkus Tate the Service Advisor greeted saying “that’s no problem I will take care of you right away”. The Service campaign was taken care in a prompt and delivered in the promised time. We live 45 minutes from the Dealer and we don’t regret buying our Tiguan at your Dealer even having VW Dealership near us. You have a Great Team, please keep the Good Work. More

Termination of lease Never once did I ever feel pressure to be sold on a car. It was a great feeling to buy a car without being pressured. Never once did I ever feel pressure to be sold on a car. It was a great feeling to buy a car without being pressured. More

Lights on dashboard lit up like Christmas. I had called on Friday, 8/31 and had to leave a message with the service department and no one called me back. I was unable to get in until Tuesday, I had called on Friday, 8/31 and had to leave a message with the service department and no one called me back. I was unable to get in until Tuesday, 9/4 since the day before was a holiday and the dealership was closed. Arianna Durham, Service Advisor listened to my issue, went ahead and got me scheduled immediately for diagnostic and kept me informed as to what was going on. They had the faulty sensor replaced (all under warranty) and had me back on the road asap! More

What A Great Experience! The entire staff at Jim Ellis VW was helpful, friendly, and knowledgeable. My car salesmen greeted in the parking lot with a warm smile and a hello. H The entire staff at Jim Ellis VW was helpful, friendly, and knowledgeable. My car salesmen greeted in the parking lot with a warm smile and a hello. He never made me feel pressured to purchase the car. He also explained important things to me regarding the car I purchased and other vehicles we viewed and test drove. He knew so much about the VW line. When it was time to sit down and "talk numbers" he and the financial team were patient and fair. I purchased my car for an amazing price including the cost of the warranties VW offered me for my safety. I would recommend Jim Ellis VW to anyone looking for an amazing car, great customer care, and an awesome car buying experience. More

Wouldn't go any where else. Larry worked hard to get us where we needed to be on a new vehicle. Every one was straight forward and fair. We were very pleased with our experienc Larry worked hard to get us where we needed to be on a new vehicle. Every one was straight forward and fair. We were very pleased with our experience. More

Car services Great Dealership Great Service center Easy checking in with Arianna Durham. Even took care of a safety recall. Which was not a schedule at the time Great Dealership Great Service center Easy checking in with Arianna Durham. Even took care of a safety recall. Which was not a schedule at the time of servicing. Thanks. More

Outstanding Service!! Every single time I set foot in Jim Ellis Volkswagen of Kennesaw, it is an amazing experience. Mr. Tate provided me with world class service! Every single time I set foot in Jim Ellis Volkswagen of Kennesaw, it is an amazing experience. Mr. Tate provided me with world class service! More

Arianna Durham was, courteous, and provided prompt service Arianna Durham provided prompt and courteous service. She and the atmosphere was friendly. This was my first service and I would continue to go back Arianna Durham provided prompt and courteous service. She and the atmosphere was friendly. This was my first service and I would continue to go back to this dealership. More

Good experience I had a great car buying experience. Alex was very knowledgeable and helpful during the whole experience. I would recommend him to my friends and fami I had a great car buying experience. Alex was very knowledgeable and helpful during the whole experience. I would recommend him to my friends and family. More