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Jim Ellis Volkswagen of Kennesaw

Kennesaw, GA

4.9
2,742 Reviews
Since 2013, Jim Ellis Volkswagen of Kennesaw has served drivers in the metro Atlanta area. Jim Ellis Volkswagen of Kennesaw is also an award-winning member of the Jim Ellis Automotive family—an automotive group comprising 21 dealerships and 17 brands. Jim Ellis Volkswagen of Kennesaw is a 2022 Wolfsburg Crest Club winner, a prestigious award bestowed by Volkswagen of America to the top Volkswagen dealers in customer experience for sales and service.
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950 Barrett Parkway

Kennesaw, GA

30144

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Showing 2,742 reviews

August 22, 2018

Fast and Professional Service I forgot my appointment time but their service center still made time for me later in the day. I brought my car in and my service was completed quickl More

by LF4JESUS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin Rhodes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2018 -

Jim Ellis Volkswagen of Kennesaw responded

Hello, thank you for writing this fantastic review and giving our dealership such a high star rating! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. We hope you have a great day!

August 22, 2018

Very attentive and knowledgeable I was very pleased with the service. It was prompt and the gentleman was very knowledgeable. I even purchased new floor mats that to my surprise were More

by MPEDRONI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maureen Williams
Aug 23, 2018 -

Jim Ellis Volkswagen of Kennesaw responded

Hello, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Volkswagen Kennesaw as your first choice for service!

August 22, 2018

Jim Ellis was a different type of car buying experience.. From the first moment that we were introduced to our salesperson, Jim, our experience at Jim Ellis was professional, not pushy, transparent, and infor More

by JOEHESSION
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Baydemir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2018 -

Jim Ellis Volkswagen of Kennesaw responded

Joe, thank you for your kind words and congratulations on your new vehicle! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

August 22, 2018

Carolyn Lapierre-Tiguan purchase Best new car purchase I have ever had from sales thru finance. One on one care and made sure I help get the best deal. Never feel rushed or left on my More

by clapierre68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Rock, Alex Tsankov
Sep 02, 2018 -

Jim Ellis Volkswagen of Kennesaw responded

We're happy you found our staff to be so supportive during your experience here at Jim Ellis Volkswagen Kennesaw. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 20, 2018

New Atlas Everything was excellent, all of my questions were answered and the attention was great. The process of purchasing my new vehicle was painless. Look f More

by AUSTIN.JASON82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Baydemir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2018 -

Jim Ellis Volkswagen of Kennesaw responded

Hi, thank you for your kind words and congratulations on your new vehicle! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 20, 2018

Attentive, professional and welcoming This visit was nothing short of top notch. From intake to the waiting experience followed by the explanation of service was pleasurable. Jim Ellis has More

by Xavchris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Palmer, Keenan Jones
Aug 22, 2018 -

Jim Ellis Volkswagen of Kennesaw responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Volkswagen Kennesaw for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

August 20, 2018

Great customer service From beginning to end the people that work there were great at everything that was needed to get the deal done. The slogan where you always expect the More

by Phil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Rock, Keenan Jones
Aug 22, 2018 -

Jim Ellis Volkswagen of Kennesaw responded

Phil, we're happy you found our staff to be so supportive during your experience here at Jim Ellis Volkswagen Kennesaw. Thank you and we hope to be of service to you again!

August 20, 2018

Great service!! I have been here many times as always great service. Glenn was very helpful and kind. Great job with a smile. Thank you , keep up the good Customer More

by SHEARLAUSTIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Sandoval
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt, Glenn, Young lady very good
Aug 23, 2018 -

Jim Ellis Volkswagen of Kennesaw responded

Hello, thank you for the wonderful comments about our Glenn's customer service! We're pleased to see that we are able to provide you with a consistently great experience. We look forward to seeing you again soon!

August 20, 2018

Average experience The cons: Long wait times, not willing to work with me on the price very much, forced into added “GAP protection” that I did not want. Pros: Alex More

by madmanmason110
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alex Tsankov, Kevin Chung
Aug 20, 2018 -

Jim Ellis Volkswagen of Kennesaw responded

Hi there, Sorry to hear about your experience. On behalf of Jim Ellis VW, we apologize that you felt forced in that situation. You always have the final say. If you'd wish to speak further about your experience, please don't hesitate to reach out to me and we can make things right. Thank you for bringing this to my attention. Betsy Whitehead Marketing Manager betsym@jimellis.com

August 20, 2018

Excellent Service My first service visit was nothing short of amazing. The advisers was very professional and courteous. The visit went smooth yet fast. I look forward More

by E. Wheat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not Listed.
Aug 23, 2018 -

Jim Ellis Volkswagen of Kennesaw responded

It is great to read such wonderful comments about your recent experience with us! We look forward to your next visit! Take care!

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