Jim Ellis Volkswagen of Kennesaw

Service Center & Employees are Awesome! Went for recall of airbag. Tate is always very friendly and knowledgeable. Always remembers who I am. They take great care of me and my car. I h Went for recall of airbag. Tate is always very friendly and knowledgeable. Always remembers who I am. They take great care of me and my car. I have done regular maintenance with them as well and their prices are very comparable to independant mechanics. I highly recommend. More

Perfect Customer Service My experience with the dealership and employees were exceptional, just one little issues, the vehicle should have been cleaned a bit better, especiall My experience with the dealership and employees were exceptional, just one little issues, the vehicle should have been cleaned a bit better, especially thus was a new vehicle. More

oil change, bulb replacement and air bag light check Sorry for the delay i have been extremely busy. I had an appointment I waited for two hrs.the customer serv. guy came the the waiting and said that th Sorry for the delay i have been extremely busy. I had an appointment I waited for two hrs.the customer serv. guy came the the waiting and said that they were done with the oil and changing the bulbs but I had short in the wiring of one of my air bags. He told me it was going to be $300-$400 dollars to fix. I said no I'll fix it myself..when I got in my car my rear view mirror was on the dash I dont know why anyone would need to remove my mirror. The air bag light wasn't on anymore and has not came back on since I was there. Seams pretty suspicious like some one just hooked it up to a computer turned the light and then tried to charge me for a serv. that was not needed in the first place More

Great Customer Service VW Kennesaw gave me excellent service with my car. They updated me with every process and explained to me what was the problem and how to go about it. VW Kennesaw gave me excellent service with my car. They updated me with every process and explained to me what was the problem and how to go about it. I love the honest employees there. More

Jim Ellis VW Excellent service, friendly and helpful staff. Very customer friendly and they give you back a clean car. They have a very nice reception room for th Excellent service, friendly and helpful staff. Very customer friendly and they give you back a clean car. They have a very nice reception room for their customers too. More

2008 New Beetle My 16 year old daughter bought a 2008 New Beetle recently. We took it to Jim Ellis VW for service and they went through it with a fine toothed comb to My 16 year old daughter bought a 2008 New Beetle recently. We took it to Jim Ellis VW for service and they went through it with a fine toothed comb to make sure if would be a safe and reliable car. They performed the required service, replaced a part that was about to fail and even told us what to look out for in the future Our service writer Arianna was professional, polite and fun to work with. The entire Jim Ellis service team did a fantastic job. More

Easy helpful experience I was very tired and frustrated when I came into the dealership and Jose gave me the royal treatment it was a great experience both Matt and Jose gave I was very tired and frustrated when I came into the dealership and Jose gave me the royal treatment it was a great experience both Matt and Jose gave the best experience I ever had at a any dealership. More

Excellent service department. I wouldnt go anywhere else. This service department is competent, professional and I would not trust my car with anyone else. They have proved that they are truly looking out for This service department is competent, professional and I would not trust my car with anyone else. They have proved that they are truly looking out for your needs and are always willing to go above and beyond to assist and make sure your car is in great working order, and that your happy. Its a pleasure to come to Jim Ellis in Kennesaw. More

Great customer service This is my 3rd car I’ve purchased at Jim Ellis, and it has always been a great experience. Great customer service, and the salesman was super friendly This is my 3rd car I’ve purchased at Jim Ellis, and it has always been a great experience. Great customer service, and the salesman was super friendly and made it very easy. I brought my car in to have tint installed on my car, and they did a great job. Always have it back quickly. They are super friendly and go over and above to help you. I would definitely bring it there for any future needs. More

VW Kennesaw Service Had to have car in for a warranty repair. Service completed, but took approximately one hour longer than anticipated (about 2.5 hours vs. 1.5 hour est Had to have car in for a warranty repair. Service completed, but took approximately one hour longer than anticipated (about 2.5 hours vs. 1.5 hour estimate). I have found that the dealer generally underestimates the amount of time to complete, but the repair fixed the issue. More