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Jim Ellis Volkswagen of Kennesaw

Kennesaw, GA

4.9
2,742 Reviews
Since 2013, Jim Ellis Volkswagen of Kennesaw has served drivers in the metro Atlanta area. Jim Ellis Volkswagen of Kennesaw is also an award-winning member of the Jim Ellis Automotive family—an automotive group comprising 21 dealerships and 17 brands. Jim Ellis Volkswagen of Kennesaw is a 2022 Wolfsburg Crest Club winner, a prestigious award bestowed by Volkswagen of America to the top Volkswagen dealers in customer experience for sales and service.
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950 Barrett Parkway

Kennesaw, GA

30144

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Showing 2,742 reviews

September 06, 2018

Arianna Durham was, courteous, and provided prompt service Arianna Durham provided prompt and courteous service. She and the atmosphere was friendly. This was my first service and I would continue to go back More

by haroonm11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arianna Durham (service)
Sep 10, 2018 -

Jim Ellis Volkswagen of Kennesaw responded

Thank you for writing this fantastic review and giving our dealership such a high star rating! Please let us know if there is ever anything else we can do for you! Safe travels!

September 06, 2018

Good experience I had a great car buying experience. Alex was very knowledgeable and helpful during the whole experience. I would recommend him to my friends and fami More

by april.e.defelice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Tsankov
Sep 10, 2018 -

Jim Ellis Volkswagen of Kennesaw responded

Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

September 05, 2018

First Maintenance Service From the minute I arrived, my service manager Tate was awesome. He was super accommodating and made sure I was taken care of quickly. His estimate o More

by JENNIFER.SIMPSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tate I believe was his name
Sep 07, 2018 -

Jim Ellis Volkswagen of Kennesaw responded

That's great to hear, Jennifer! Customer service is one of our top priorities and we're glad to hear you received such excellent service from Tate! If you're ever in need of more help, please let us know!

September 05, 2018

QUICK,EASY AND POLITE WAS GREETED AND ASKED OF INTEREST. SHOWN AVAILABLE INVENTORY AND STRUCK A DEAL....QUICKLY. MY SALESMAN LISTENED TO WHAT I WANTED AND MADE IT HAPPEN. T More

by ATWELL403
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keenan Jones
Sep 07, 2018 -

Jim Ellis Volkswagen of Kennesaw responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Volkswagen Kennesaw for all of your automotive needs. Please don't hesitate to call if you'd like further assistance!

September 04, 2018

Blue - check up Unlike other dealers, I do not feel these service writers are pushed to sell, sell, sell. I have had several BAD experiences, lately, at other dealer More

by Bob M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hartley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adriana - service, Larry Fitzpatrick
Sep 07, 2018 -

Jim Ellis Volkswagen of Kennesaw responded

Our staff is dedicated to providing top notch customer service, Bob! Please don't hesitate to reach out if there's anything additional we can do for you. Thanks again for your business! Take care!

September 04, 2018

Fair and Friendly They are always fair on pricing and friendly. Their line is always clean. Their restrooms are always neat. I have never had any issues when speaking More

by BECCASCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arrianna, Pam Elder, Sandra Hernandez
Sep 07, 2018 -

Jim Ellis Volkswagen of Kennesaw responded

Becca, thank you for writing this fantastic review and giving our dealership such a high star rating! At Jim Ellis Volkswagen Kennesaw, we value our customers and we look forward to seeing you on your next visit. Take care!

September 03, 2018

Amazing Service The service department was very helpful and knowledgeable. They recommended things that needed to be done with the veichle. Very friendly service whil More

by ELAINEAMARRERO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tate
Sep 05, 2018 -

Jim Ellis Volkswagen of Kennesaw responded

Elaine, thank you for your kind review; we are happy to pass along your comments to the service team here at Jim Ellis Volkswagen Kennesaw! If you're ever in need of more help, please let us know!

September 03, 2018

Great Buying Expoerience I have purchased many cars in my lifetime and this experience was, by far, the best. Everyone I interacted with was professional, friendly and very h More

by cjw4004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Jackson, Kevin Chung, Todd Brafford
Sep 05, 2018 -

Jim Ellis Volkswagen of Kennesaw responded

This is great to hear! Our staff is dedicated to providing our customers with the best automotive experience. Please let us know if there is ever anything else we can do for you! Safe travels!

September 03, 2018

Quesntioning my decision I felt I was being very pressured to make a decision right away by one of the managers and felt as if I wasn’t given the choice to explore my options. More

by garciajud2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Raul Sanchez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Rock
Sep 11, 2018 -

Jim Ellis Volkswagen of Kennesaw responded

Hi There, I'm so sorry to hear you felt pressured by anyone. That was not our intention and we sincerely apologize. This is your vehicle and you have the final say. If you have any questions about your finance options, please don't hesitate to reach out to Matt Rock and he will be able to assist you. Thank for taking the time to review us. Thanks, Jim Ellis VW of Kennesaw Management

September 03, 2018

Easy and friendly Great sales and friendly staff. Not pushy. Great selection of vehicles. Staff very knowledgeable about product. Shopped around and no one came close t More

by steven7015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc Truhn, Matt Rock, Steven Rotenstein
Sep 05, 2018 -

Jim Ellis Volkswagen of Kennesaw responded

Steven, we are thrilled you found our staff to be so knowledgeable and friendly! We hope you continue to choose Jim Ellis Volkswagen Kennesaw for all of your automotive needs! Safe travels!

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