Jim Ellis Volkswagen of Kennesaw

Fast and friendly service Fast and friendly service, they also cleaned up my wife car and put tire shine. You can always expect the best at Jim Ellis VW Kennesaw. Fast and friendly service, they also cleaned up my wife car and put tire shine. You can always expect the best at Jim Ellis VW Kennesaw. More

Great Experience Everyone we met at the Jim Ellis dealership was professional. They completely changed the negative views I had about car shopping. Very helpful, very Everyone we met at the Jim Ellis dealership was professional. They completely changed the negative views I had about car shopping. Very helpful, very patient, and almost fun in a way! More

Purchase of certified, pre owned VW This dealership made purchasing a certified, pre-owned VW easy. The staff was very knowledgeable, friendly and professional. I would recommend the dea This dealership made purchasing a certified, pre-owned VW easy. The staff was very knowledgeable, friendly and professional. I would recommend the dealership to anyone looking to purchase a car. More

Was very good Was a good experience the personal very clear when explained all the service. And the installations very confortable, the time was almost whatever the Was a good experience the personal very clear when explained all the service. And the installations very confortable, the time was almost whatever they told me More

40,000 mile service Love the team here. As usual, they took great care of me and my VW for my 40,000 mile service. Service is quick and easy! Love the team here. As usual, they took great care of me and my VW for my 40,000 mile service. Service is quick and easy! More

Great Service As usual the staff at Jim Ellis delivered an awesome service experience. My appointment time was 9:45 and they were ready with all the paperwork print As usual the staff at Jim Ellis delivered an awesome service experience. My appointment time was 9:45 and they were ready with all the paperwork printed and ready for me to sign. In and out in 45 minutes. More

Oleg was great! Oleg was a pleasure to work with. He was very knowledgeable and professional throughout the entire car buying experience. I never felt pressured in my Oleg was a pleasure to work with. He was very knowledgeable and professional throughout the entire car buying experience. I never felt pressured in my options and would highly recommend him to anyone searching for a new VW. More

Heater coil issue Friendly and great service provided by their team. Work done same day, who could ask for better service. Awesome job! Thank you for fixing my heat sam Friendly and great service provided by their team. Work done same day, who could ask for better service. Awesome job! Thank you for fixing my heat same day!! More

Good and Bad Aspects - Billy Needs a New Job I had two recalls on my VW. When I contacted the dealership, I was told that I had to have my vehicle at the dealership to be serviced, before they c I had two recalls on my VW. When I contacted the dealership, I was told that I had to have my vehicle at the dealership to be serviced, before they could order the part for the second recall. I was told once my vehicle was at the dealership, they would be able to order the part for the second recall and would call me once it arrived. I believe my first recall was completed around August 22. As of October I heard nothing. I was due for an oil change and wanted to combine the service with the recall to avoid multiple visits. I called the dealership and spoke to Billy. Billy was curt and frankly unhelpful. I asked if there was any sort of timeline he could provide so I could know if the visits could be combined. He said he had no idea and that VW provided no information regarding the status. Frustrated and in disbelief, I immediately contacted VW directly, after my phone call with Billy. The VW representative I spoke with was prompt and courteous. She confirmed with Tate at the Kennesaw dealership that I was able to have both the service and recall visit by the next week. I can only assume Billy lied, though I can't really imagine what he can gain from it, unless he was saving the parts for other "preferred" customers. If he hadn't been so rude on the call I would think it was a simple mistake (I did confirm the specific vehicle information on the call). The situation also makes me question whether having both recalls arranged in one visit were impossible as I was told originally, I can't be sure as I didn't document the name of the person I spoke with, but it may have been Billy that told me that too. The actual service visit ran smoothly. Both Rafael, who checked in my car, and Tate who followed up and closed out the servicing were polite and efficient. My only one half complaint about the visit, was my car smelled a bit like a wet dog after. Not sure what that was, but driving with the windows down cleared it by the next day, so no real issue. Overall, I would return with the exception of Billy. I marked "yes" I would recommend this dealership, but I would prefer to list "maybe". One bad apple can really spoil the bunch. It makes me feel as if the dealership is untrustworthy, and you need someone you can trust to work on your car. More