Jim Ellis Volkswagen of Kennesaw

My sales person was expectional Jack who was my sales person was my best sales person I have ever had! He was working so hard on a rainy day when the rain was pouring and he didn’t m Jack who was my sales person was my best sales person I have ever had! He was working so hard on a rainy day when the rain was pouring and he didn’t mind to bring different cars for me to try them out. That means a lot, plus he did not have any pressure on me if I didn’t want to buy the car. Great job. Sales manager was very nice as well and he gave me a reasonable discount while they gave me a good price for my car too. More

70000 maintenance I called Jim Ellis on Wednesday, scheduled service for Thursday. Brought the car in at 7:30am and was out before I knew it. Everyone was pleasant. I called Jim Ellis on Wednesday, scheduled service for Thursday. Brought the car in at 7:30am and was out before I knew it. Everyone was pleasant. More

Easy to deal with. Had a great experience with this dealership. Bought a 2017 Subaru WRX STI they had on the lot. Drae Lloyd was my salesman. He was very easy to wor Had a great experience with this dealership. Bought a 2017 Subaru WRX STI they had on the lot. Drae Lloyd was my salesman. He was very easy to work with and motivated to sell the car. Being that this was an enthusiast car I was looking at a couple of them around town and they were very cool about letting me test drive the car even though I was not going to buy it the first day I looked at it. No high pressure sales tactics or fifty trips to talk to his manager. They got me a price that I wanted and felt was fair for the car. I would highly recommend using them for another purchase. Dealership was also very clean and modern looking. More

Wiper blades I have a 2018 VW Jetta, I came in to the Service Dept., (did not have an appointment) They replaced my wiper blades I was in and out in about an hour I have a 2018 VW Jetta, I came in to the Service Dept., (did not have an appointment) They replaced my wiper blades I was in and out in about an hour. I am very pleased!! More

Tiguan Test Drive We weren't sure if we were comfortable driving the Tiguan after a short test drive. It was going to be my car and I'm vertically challenged. So I ha We weren't sure if we were comfortable driving the Tiguan after a short test drive. It was going to be my car and I'm vertically challenged. So I had to make sure I could get in and out of the car easily and could get a comfortable driving position. Our salesman Raul Sanchez told us we could get an extended overnight test drive. We took it and came back to the dealership sold on purchasing the Tiguan and have no regrets. More

Emission software Scheduled appointment for emission software update. VW recall Letter estimated less than 1 hour to complete the update. Actual time was nearly 2 hours Scheduled appointment for emission software update. VW recall Letter estimated less than 1 hour to complete the update. Actual time was nearly 2 hours. I was updated on completion time, but no reason was given for the longer time required. More

Great Experience Great buying experience. Working with Brady, Oleg, and Matt Rock, made the whole process painless and easy. I would highly recommend this dealership i Great buying experience. Working with Brady, Oleg, and Matt Rock, made the whole process painless and easy. I would highly recommend this dealership in the future. More

Communication breakdown Everybody was courteous and the service was done quicker than was promised. Unfortunately I sat in the waiting room at least 30 minutes longer than ne Everybody was courteous and the service was done quicker than was promised. Unfortunately I sat in the waiting room at least 30 minutes longer than necessary because of some sort of communication break down. I must have been in the bathroom when he came to get me, but maybe he should have come back a couple minutes after just to see if I was there. He called my husbands cell even though the main number on the contract is my cell. Then he called my home phone and left a message there. Never called my cell. No big deal, I had nothing else on my schedule that day, but just hoping to offer some constructive criticism. Mari Owen More

Timely and professional Jim Ellis always makes sure that the repair is done in a timely manner, I constantly receive updates, and provide me with transportation solutions if Jim Ellis always makes sure that the repair is done in a timely manner, I constantly receive updates, and provide me with transportation solutions if the repair is going to take an extensive period of time. Glenn and Arianna were super helpful during the time I was there. More