Jim Ellis Volkswagen of Kennesaw

VW GTI 30,000 mile service The Service advisor at Jim Ellis VW in Kennesaw Arianna Durham was very helpful with this service. She took the time to explain things in detail. Thi The Service advisor at Jim Ellis VW in Kennesaw Arianna Durham was very helpful with this service. She took the time to explain things in detail. This service is one of the more expensive maintenance packages but she broke it down step by step, So I understood that to do the items separately would be more expensive in the long run. This was much appreciated because others service departments may have given a very basic response of "this is what you need". I decided to wait for my vehicle & Arianna came to update me on process during wait time. Which was also much appreciated.. More

I have to go back again I went in to get a new key and to get two keys programmed to my car. One did not work the right way but one of the service employees made it seem like I went in to get a new key and to get two keys programmed to my car. One did not work the right way but one of the service employees made it seem like it worked but when I got home it still didn’t work. Service manager was good help and is ordering a new one for me. More

Great customer service I was very pleased with the service at Jim Ellis. The sales rep, Larry, went above and beyond to help me get the best deal possible. I would definitel I was very pleased with the service at Jim Ellis. The sales rep, Larry, went above and beyond to help me get the best deal possible. I would definitely recommend Jim Ellis for people that are in the market for a VW. More

No panic This dealership is clearly trying to change the customer’s shopping/buying experience. I worked with Luke. He was laid back, calm, patient, knowledgea This dealership is clearly trying to change the customer’s shopping/buying experience. I worked with Luke. He was laid back, calm, patient, knowledgeable, and ...never thought I would say this ....he made my experience FUN. He listened and worked to find a vehicle that fit my needs without trying to upsell outside of my budget. I was able to think clearly, purchase without panicking, and drove away with zero “buyer’s remorse.” More

Great salesman and wonderful service department Larry was an amazing person to interact with as we purchased our new Jetta - Very helpful, very approachable Tate was also very helpful when we had Larry was an amazing person to interact with as we purchased our new Jetta - Very helpful, very approachable Tate was also very helpful when we had a question about our windshield wiper More

Great Continued Service and Followup Really loved the excellent service of Larry Fitzpatrick. He continued to follow my Jetta experience and made sure I was happy. There was an extra key Really loved the excellent service of Larry Fitzpatrick. He continued to follow my Jetta experience and made sure I was happy. There was an extra key that needed to be ordered for my car and even though some time had passed, Larry made sure it was done and done right. More

Relentless Support Jim and local team unconditionally supported us throughout the purchase process. We shopped other makes, dealers, and finance offers but found the ov Jim and local team unconditionally supported us throughout the purchase process. We shopped other makes, dealers, and finance offers but found the overall experience and offer at Jim Ellis VW exceeded all others More

Intake duct I recently purchased a used 2010 VW Passat from Jim Ellis Volkswagen. Subsequent to the purchase, I brought the car in for a complimentary inspection I recently purchased a used 2010 VW Passat from Jim Ellis Volkswagen. Subsequent to the purchase, I brought the car in for a complimentary inspection. It was noted that that the intake duct was missing. Jim Ellis ordered the part and replaced it free of charge instead of passing the cost off to me. Excellent customer service. They earned my trust and I will continue to take the vehicle back to them for service. More

Fantastic Customer Service! Matt Hamby was outstanding in his delivery of customer service and working with my deadline to get my car back on the road. I am leasing my Jetta and Matt Hamby was outstanding in his delivery of customer service and working with my deadline to get my car back on the road. I am leasing my Jetta and it had an issue outside the the warranty and he took care of it the same day with out hesitation. I was very impressed with the quality of service and will definetly be back because of him. Keep up the great work Matt! More