Jim Ellis Volkswagen of Kennesaw

Pricey Opinions Although all personnel were friendly and attentive, it is their price for diagnosis and repair which is a deterrent. The service personnel made it sou Although all personnel were friendly and attentive, it is their price for diagnosis and repair which is a deterrent. The service personnel made it sound as if my car would completely fail if I didn't decide to fix it on the spot...they even included items which were more cosmetic in nature vs functional. When I shared their quote with others, everyone agreed that they were quoting me extremely prices. I spent over $100, without getting anything resolved or even touched. More

Gem was Awesome Gem was a great salesman he took the time to explain the car functions to me in a way that I could understand. He was also very patient with my decisi Gem was a great salesman he took the time to explain the car functions to me in a way that I could understand. He was also very patient with my decision making process and I never felt pressured in the process. More

Great overall experience! The entire process at Jim Ellis was pleasant! Keenan was a great help with everything and was prompt with everything. I will continue to do business The entire process at Jim Ellis was pleasant! Keenan was a great help with everything and was prompt with everything. I will continue to do business here! More

Great overall experience! Bought my very first VW. I had the pleasure of working with Luke who was highly recommended by a friend. I test drove an Atlas at 3 different VW deale Bought my very first VW. I had the pleasure of working with Luke who was highly recommended by a friend. I test drove an Atlas at 3 different VW dealerships in Atlanta and once I reached out to Luke via text message he was very instrumental, knowledgeable and came across passionate. What separated him from salesman at other VW dealerships was his eagerness to go that extra mile while never have met me. We met the same day we came in to sign the lease agreement. He was very professional before, during and after the sale. A++ More

Outstanding! Jeff is an outstanding technician. He has serviced my vehicle for over 15 years !The entire process at Jim Ellis was pleasant.Keep up the good work. Jeff is an outstanding technician. He has serviced my vehicle for over 15 years !The entire process at Jim Ellis was pleasant.Keep up the good work. More

Service Check up to brand new 2019 Jetta! This is the 2nd car that I have bought from this dealership and I couldn't be more pleased! Everyone is so helpful from the minute you step in the do This is the 2nd car that I have bought from this dealership and I couldn't be more pleased! Everyone is so helpful from the minute you step in the door. From the service area, where I inquired about a special deal that I saw, I was led to Larry, who is amazing! He was so personable and knowledgeable - he guided me through the process by explaining each step very thoroughly and I had no surprises, not even that he found the perfect car for me! Matt made the finance process very fast and smooth. All in all, my experience with the dealership is A+! Keep being awesome Jim Ellis VW :) More

Car Buying Experience I was not pressured to make a purchase. They worked with me, allowed me to make my own decision without pushing me in a way that benefits them. I was not pressured to make a purchase. They worked with me, allowed me to make my own decision without pushing me in a way that benefits them. More

Toureg Recall Appt. - Duclos Repair was done quickly and effectively. Mr Tate in service is a great asset to your team. He is very professional and informative. I will be back. Repair was done quickly and effectively. Mr Tate in service is a great asset to your team. He is very professional and informative. I will be back. More

Excellent Service Good communication from professional and knowledgeable service adviser. Interior work was done on the car and it's spotless - no squeaks, rattles, ex Good communication from professional and knowledgeable service adviser. Interior work was done on the car and it's spotless - no squeaks, rattles, extra screws, etc; the car was returned clean. A much different experience than other dealerships - positive recommendation. More

Very nice Everyone was very nice and accommodating. We enjoyed the customer wait room, the open wifi and the complimentary beverages. I also appreciated the s Everyone was very nice and accommodating. We enjoyed the customer wait room, the open wifi and the complimentary beverages. I also appreciated the shuttle service. More