Jim Ellis Volkswagen of Kennesaw

Helpful, fun, knowledgeable Larry was friendly, knowledgeable and conscientious in answering our questions regarding the car of my dreams: the red & tan 2013 VW Beetle. Luke end Larry was friendly, knowledgeable and conscientious in answering our questions regarding the car of my dreams: the red & tan 2013 VW Beetle. Luke endured frigid Telford a few minutes so I could test drive the convertible w/the top down! With Larry and Britanny’s assistance, we were able to get Apple CarPlay installed, as well as a backing guidance camera. Tate made sure I was provided a loaner for the day of Apple installation, and then showed me how to connect it w/my phone. More

Took our GTI in on the holiday for an emergent EPC/DTC! Ariana took me in following an emergent EPC/DTC light set while traveling on our family vacation. She efficiently processed us in, kept me updated whi Ariana took me in following an emergent EPC/DTC light set while traveling on our family vacation. She efficiently processed us in, kept me updated while I wandered the dealership, and got me out in time to celebrate my grandson's birthday on New Year's Eve. And to boot, the tech team was able to isolate the fault (a coil pack) and clear it, all in less than two hours. Well done! Oh, and the service team sang Happy Birthday for me, too! Hilarious! More

Exceptional Service Drae was friendly, caring and extremely helpful. Never once was there any pressure and he listened to all of my need. He went above and beyond to get Drae was friendly, caring and extremely helpful. Never once was there any pressure and he listened to all of my need. He went above and beyond to get me into the vehicle that I really wanted. More

Very professional Lee Robertson made the car buying experience Great! A very professional person. Never showed any sensation of rushing through the process. I would rec Lee Robertson made the car buying experience Great! A very professional person. Never showed any sensation of rushing through the process. I would recommend Jim Ellis and Lee Robertson to any one that would ask. Can not forget about Matt the finance person well organized. More

2019 VW Tiguan Easiest and fastest vehicle purchase yet. Pricing, trade off and other miscellaneous items were dealt with quickly. The entire process was pa Easiest and fastest vehicle purchase yet. Pricing, trade off and other miscellaneous items were dealt with quickly. The entire process was painless and hustle free. More

Used VW purchase Good experience here. knowledgeable, fair, friendly and helpful people. They were flexible with scheduling and answered all of our questions. i would Good experience here. knowledgeable, fair, friendly and helpful people. They were flexible with scheduling and answered all of our questions. i would definitely recommend them More

Great service The dealers were very knowledgeable, courteous, and willing to help. They made sure that I understood everything and helped me make an informed decisi The dealers were very knowledgeable, courteous, and willing to help. They made sure that I understood everything and helped me make an informed decision. I would recommend Jim Ellis VW Kennesaw to anyone looking for a car! More

Excellent new car experience Jim Ellis was great to do business. Make sure you ask for Lee he was super friendly, and was excellent at guiding us through the process with little p Jim Ellis was great to do business. Make sure you ask for Lee he was super friendly, and was excellent at guiding us through the process with little pressure! More

Pleasant Process I trade in cars very quickly so I have a lot of experience with the car buying process- this was the easiest, fastest, stress-free transaction I’ve ev I trade in cars very quickly so I have a lot of experience with the car buying process- this was the easiest, fastest, stress-free transaction I’ve ever done. Alex was fantastic, I’ve also noticed that everyone at this dealership has actually owned several VWs so they have very valuable experience and insight. I’ll definitely be back when I’m ready for my next car :) More

VW GTI 30,000 mile service The Service advisor at Jim Ellis VW in Kennesaw Arianna Durham was very helpful with this service. She took the time to explain things in detail. Thi The Service advisor at Jim Ellis VW in Kennesaw Arianna Durham was very helpful with this service. She took the time to explain things in detail. This service is one of the more expensive maintenance packages but she broke it down step by step, So I understood that to do the items separately would be more expensive in the long run. This was much appreciated because others service departments may have given a very basic response of "this is what you need". I decided to wait for my vehicle & Arianna came to update me on process during wait time. Which was also much appreciated.. More