Jim Ellis Volkswagen of Kennesaw

Very good Quickly found out what was causing leak in trunk. Handled warranty information. Cleaned car inside and out and had it ready for me when I picked up ne Quickly found out what was causing leak in trunk. Handled warranty information. Cleaned car inside and out and had it ready for me when I picked up next day. More

Great Service Provided. Attention to details especially re Service was very good and attention to recall requirements were very good. Oil service and tires adjustment was amazing. The way I was kept updated Service was very good and attention to recall requirements were very good. Oil service and tires adjustment was amazing. The way I was kept updated on the process was very important as I waited on my car. More

Great job by Adam and the service team I took my Routan in for a service appointment recently. I generally dread service appointments at dealerships, but Adam and his team took great care o I took my Routan in for a service appointment recently. I generally dread service appointments at dealerships, but Adam and his team took great care of me. Because of my extended warranty company’s lack of responsiveness, the repairs took longer than anticipated but Adam kept me in the loop everyday along the way. Will definitely recommend! More

Quick and easy This was my first time buying an actual car (meaning not one of those that you find on those junky lots and pay cash for), and I have to say the exper This was my first time buying an actual car (meaning not one of those that you find on those junky lots and pay cash for), and I have to say the experience was much less painful than I anticipated. Everyone was very helpful, and they worked hard to find me a car that wasnt going to break my bank but still had everything I wanted. They walked me through the process, explained everything I needed to know, and gave me lots of options to choose from. In the end, I walked out with a really great car and a smile on my face. More

Great Service by Jim Ellis Team Great service by Arianna and the Jim Ellis Service Team. I just purchased a 2018 Passat and the Service Team is excellent and Arianna and her team wer Great service by Arianna and the Jim Ellis Service Team. I just purchased a 2018 Passat and the Service Team is excellent and Arianna and her team were fantastic More

Such a great experience!! Everyone was extremely helpful and attentive!! I had a terrible experience with the dealer I bought my car from and was so pleasantly surprised with e Everyone was extremely helpful and attentive!! I had a terrible experience with the dealer I bought my car from and was so pleasantly surprised with every aspect of my service visit!!! My service advisor was informative and answered all of my questions! More

Great experience I brought the car in for a problem that turnout out to be just part of a recall. It was easily and quickly taken care of and they kept me informed abo I brought the car in for a problem that turnout out to be just part of a recall. It was easily and quickly taken care of and they kept me informed about it as soon as they had it all figure out. More

Amazing Advisor! Go see Steve Garvey! Amazing service department, I lucked out and have had Steve Garvey as my advisor dealing with my new Atlas. Although frustrated with my new purchase I Amazing service department, I lucked out and have had Steve Garvey as my advisor dealing with my new Atlas. Although frustrated with my new purchase I’m SOO THANKFUL I found an advisor that seemingly goes above and beyond to help diagnose things in an effort to get me to “love my Atlas.” I’ve had several cars and have never had an advisor like this. I recommend this service department but more so Steve Garvey. I’m fairly certain I won’t utilize any other advisor. It’s bad enough you have to spend time dealing with cars but at least you’ll have someone in your corner ensuring things aren’t ignored. My experience anyways. More

Excellnet As alway everyone here was great. Brought in my car to get check out and they were able to get me up and running again. I will continue to bring my ca As alway everyone here was great. Brought in my car to get check out and they were able to get me up and running again. I will continue to bring my car back for service. My 14 Jetta GLI is running like brand new. More

Win-win When you buy a car from Jim Ellis VW you can forget everything you dread about the car buying experience. The dealership is a showplace and the sales When you buy a car from Jim Ellis VW you can forget everything you dread about the car buying experience. The dealership is a showplace and the sales experience is a reflection of the atmosphere. Larry Fitzgerald (the Tall Hawaiian) and his manager Chandler Ellise treated me with the upmost respect and together we found a way to get me into the car I found on their internet site. The negotiation process was professional and straightforward. I hope they thought it was a win-win outcome because I was certainly satisfied with the result. They truly listened, understood my perspective and dealt in a pleasant and business-like manner. In my decades of buying cars I have seen all of the sales techniques but I did not feel like they sold me a car, they helped me make a transaction. I would not hesitate to recommend this dealer to anyone. And if you are a veteran, Larry will treat you right and share war stories with you. Trust me, there is no incentive in this review except in letting you know that if you need to buy a car, Jim Ellis VW is a place you should put high on your list. More