Jim Ellis Volkswagen of Kennesaw

Just bought Yesterday I just bought my car yesterday but had a good experience. So far so good. Still not sure I should have bought the extended warranty but at least I h I just bought my car yesterday but had a good experience. So far so good. Still not sure I should have bought the extended warranty but at least I have peace of mind. Jack was great ! More

Great dealership Jim Ellis was very helpful and very patient. We went in for a new SUV for my wife who’s expecting a baby. We wanted something safe and affordable. We Jim Ellis was very helpful and very patient. We went in for a new SUV for my wife who’s expecting a baby. We wanted something safe and affordable. We drove probably ten cars before deciding on the VW Tiguan. Larry worked with my budget and I was able to get the Tiguan and a new Jetta for myself. Great experience we will be back. Our main reason for return would be the level of customer service. They excelled at it. More

Great service and a hassle free experience . I’d recommend this team for purchasing your next car. I was pleased with the level of service and the selection of ca and a hassle free experience . I’d recommend this team for purchasing your next car. I was pleased with the level of service and the selection of cars More

Seamless car buying experience I strongly recommend Jim Ellis VW Kennesaw. They took excellent care of me and made the purchase experience seamless. I explained what I was looking I strongly recommend Jim Ellis VW Kennesaw. They took excellent care of me and made the purchase experience seamless. I explained what I was looking for in a vehicle and financial constraints. Zach was thorough in presenting the best options to accommodate my needs. You are treated like a family member from the moment you walk in the door. The overview of the various departments as well as introduction to the service personnel is a nice touch. It was also a pleasure to work with Matt Rock on financing with VW Credit who once again made the process seamless. Once the transaction was completed Zach reviewed all the nuances of the technology features of the vehicle which was greatly appreciated. Post followup was provided within a couple days to ensure I was comfortable with everything and to inquire if I had any additional questions. Looking forward to continuing the relationship with the VW family. More

Easy pleasant experience My experience was great. I went on their website picked out the car I liked and called Larry at the dealership immediately. I told him how I have a he My experience was great. I went on their website picked out the car I liked and called Larry at the dealership immediately. I told him how I have a hectic schedule and don't have a lot of time to spend at dealderships. He managed to run my credit and complete all the paperwork and have everything ready for me to sign when I got there. I got there to a new freshly washed and gassed vehicle with my name on it (LITERALLY) Thanks for such an easy pleasant experience Larry. More

Bad experience with routine oil change I had an early morning appt. to get and oil change and warning light checked on my son's passat. After I was done, I left to do some shopping. By 12:1 I had an early morning appt. to get and oil change and warning light checked on my son's passat. After I was done, I left to do some shopping. By 12:15pm I had a new warning light. Oil pressure low, turn off engine. I pulled into a parking lot only to find the car leaking oil everywhere. I called the dealership, was given a number to a towing company and was towed back to the dealership. I spent another hour waiting to find out the plug was not put back correctly. I had a 9am appt. I finally left at 3pm. I was not pleased at all. More

Excellant service Came in with a minor water leak issue and it was promptly addressed. Arianna is a very professional and friendly service advisor. Best dealership ev Came in with a minor water leak issue and it was promptly addressed. Arianna is a very professional and friendly service advisor. Best dealership ever. Very pleased. More

Friendly, helpful staff and great followup I hadn't dealt with Jim Ellis VW previously, but would certainly look to them again for another purchase. The sales staff was friendly from the start I hadn't dealt with Jim Ellis VW previously, but would certainly look to them again for another purchase. The sales staff was friendly from the start, worked well with us on the test drive all the way through the sale. What truly has impressed me is their follow up. I have gotten emails and calls, even from our salesperson, asking us how we were liking the vehicle and if we had any questions or needed anything. In addition, I received an email with the manager's contact information should I need anything. None of this was asked for, but they seem truly interested in our experience, and I appreciate that extra effort. More

Excellent service and professionalism Had a fantastic experience with this dealership, everyone was friendly and professional. I was updated with my vehicle status at every opportunity and Had a fantastic experience with this dealership, everyone was friendly and professional. I was updated with my vehicle status at every opportunity and they completed the service earlier than they estimated. More

Purchasing a used QX60 Seamless and easy- very clean and the people were great. As always the iterative process of negotiating pricing through a third person I have alwa Seamless and easy- very clean and the people were great. As always the iterative process of negotiating pricing through a third person I have always found frustrating and insulting to the sales person who is not empowered. The auto sales model needs to evolve. It is an industry challenge not a dealership issue. I have been a tier one supplier to the auto industry so I have an understanding of it from both perspectives. As a customer it is extremely frustrating. More