Jim Ellis Volkswagen of Kennesaw

Speed of Service Scheduling an appointment was convenient to my schedule. The Service team even had my car ready ahead of the anticipated pickup time (and they gave t Scheduling an appointment was convenient to my schedule. The Service team even had my car ready ahead of the anticipated pickup time (and they gave the car a thorough wash!). More

THE BEST Towed my car in because the key would not turn. The service crew was very responsive and kept me updated all along the process. My car was ready soone Towed my car in because the key would not turn. The service crew was very responsive and kept me updated all along the process. My car was ready sooner than first thought and it was washed when I picked it up. LOVE JIM ELLIS!! More

Best dealership People here at this dealership are so honest and trying to help you the most. I have he best sales person that I bought two cars from him. Also this d People here at this dealership are so honest and trying to help you the most. I have he best sales person that I bought two cars from him. Also this dealership is offering you the highest price for your trade in. More

Exceptional Arianna in service dept. and James the mechanic had gone above and beyond. Using their listening skills and paying attention to details, actually brou Arianna in service dept. and James the mechanic had gone above and beyond. Using their listening skills and paying attention to details, actually brought me to uncontrollable tears in the end. I had just paid cash for my car 2 weeks prior, only to find out that the Carfax report and mechanic review were far from accurate. The car lot wouldn't take the car back. Even after offering to use the GM's personal mechanic near the lot. Arianna and James set out to make everything right. This was my first newer car with only 37K miles. So, I purchased the Extended Warranty through my bank. I knew if I needed any work done, I wanted it to be serviced by the dealer. And, I am so glad I did.!! Thank you for an exceptional experience 👍 More

Best car buying experience ever! My wife and I went hoping to find a Tiguan. I knew what I wanted and the folks at Jim Ellis delivered. Every person we worked with was very profession My wife and I went hoping to find a Tiguan. I knew what I wanted and the folks at Jim Ellis delivered. Every person we worked with was very professional. They listened to what we wanted. They did not attempt to sell of anything we didn’t want. With out a doubt it was the best experience we have ever had at a car dealership. Thank you Adam, Raul, and Curtis! More

Fantastic CPO purchase with Jose Jose was fantastic! He had us in and out in less than an hour and a half. We told him what we were looking for and he delivered. No pressure from the Jose was fantastic! He had us in and out in less than an hour and a half. We told him what we were looking for and he delivered. No pressure from the sales side which I was happY about! The manager whoOverall I was extremely happy with this car purchase! More

Great place to get your VW Serviced Always an easy service department to work with. Good staff, comfortable sitting area, and clean dealership. Took less time than expected and they alwa Always an easy service department to work with. Good staff, comfortable sitting area, and clean dealership. Took less time than expected and they always keep me up to speed on what is going on. More

Excellent and very fast service. Thank you all. They rec'd my Passat as soon as I arrived and immediately began the service. I would definitely recommend Jim Ellis VW for all of your VW needs. They rec'd my Passat as soon as I arrived and immediately began the service. I would definitely recommend Jim Ellis VW for all of your VW needs. More

Kept with it and finally figured it out! The check engine light was continually come on. After several returns to the service department they figured out the issue was with a missing cam brid The check engine light was continually come on. After several returns to the service department they figured out the issue was with a missing cam bridge screen which was causing a misfire and rough idle on cylinder #4. Unfortunately, not all the work I asked to have done on the car was completed at pickup. The hood strut and cabin air filter were not replaced as directed. They can wait until the next service or oil change. See ya next time! More

Advisor appears to be new at the job Very slow checking in and took longer to wait on service. Left car at 8 and not done and 12. Too long for oil filter change rotation and balance and c Very slow checking in and took longer to wait on service. Left car at 8 and not done and 12. Too long for oil filter change rotation and balance and checking two recall notices. Shown advisor loose bolt on the door and was not fixed More