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Jim Ellis Volkswagen of Kennesaw
Kennesaw, GA
2,746 Reviews
Since 2013, Jim Ellis Volkswagen of Kennesaw has served drivers in the metro Atlanta area. Jim Ellis Volkswagen of Kennesaw is also an award-winning member of the Jim Ellis Automotive family—an automotive group comprising 21 dealerships and 17 brands. Jim Ellis Volkswagen of Kennesaw is a 2022 Wolfsburg Crest Club winner, a prestigious award bestowed by Volkswagen of America to the top Volkswagen dealers in customer experience for sales and service.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 2,746 reviews
May 15, 2019
Great Took my car in for repairs and the process was swift and precise. I personally love dealing with Maria because she’s always enthusiastic and precise. Took my car in for repairs and the process was swift and precise. I personally love dealing with Maria because she’s always enthusiastic and precise. The shuttle services are something that I always enjoy. More
by Mean_Tiguan
Verified CustomerEmployees Worked With
Maria Maldonado
May 14, 2019
Friendly Service Everyone was very friendly and timely. Maria was very helpful. The cashier was very pleasant. The gentleman who brought my car around was very nice. Everyone was very friendly and timely. Maria was very helpful. The cashier was very pleasant. The gentleman who brought my car around was very nice. All in all great experience. More
by ABERNICH
Employees Worked With
Maria Maldonado
May 14, 2019
Solid experience We purchased a used vehicle this past weekend. Salesperson was Alex. Absolutely no pressure and the entire team excelled. Dealership is clean, bright, We purchased a used vehicle this past weekend. Salesperson was Alex. Absolutely no pressure and the entire team excelled. Dealership is clean, bright, and organized. Paperwork was straight forward and Mack was easy to work with. Felt bad for keeping them late but absolutely no pressure. They got a good deal and I feel like everything was fair. No unreasonable expectations from either side. More
by tatersqueezins
Employees Worked With
Matt Rock, Alex Tsankov, Frank Dickenson
May 14, 2019
Excellent experience Professional, courteous and overall helpful in every aspect. Maria in service was exceptional, knowledgeable and I feel assured that I made the correc Professional, courteous and overall helpful in every aspect. Maria in service was exceptional, knowledgeable and I feel assured that I made the correct decision to this dealership for my repairs. Thank you again. More
by MDE.SEAN
Employees Worked With
Maria Maldonado
May 13, 2019
First class service. Always satisfied never a complaint and feel like I am treated in a first class manner. Advisors do a great job with communication always leave happy. Always satisfied never a complaint and feel like I am treated in a first class manner. Advisors do a great job with communication always leave happy. More
by MKLOPACH
Employees Worked With
DeMarkus Tate
May 13, 2019
Recall service Great service. Left the car to be services. received a call right when it was done and very easy pick. Everything went as expected. Great customer ser Great service. Left the car to be services. received a call right when it was done and very easy pick. Everything went as expected. Great customer service. More
by CS
Employees Worked With
Arianna Durham, DeMarkus Tate
May 13, 2019
Best car buying experience One the quickest and easiest car buying experiences I’ve ever had. Gary was extremely pleasant, helpful and knowledgeable about the GTI I was purchasi One the quickest and easiest car buying experiences I’ve ever had. Gary was extremely pleasant, helpful and knowledgeable about the GTI I was purchasing. Kevin in Finance was great as well. I had locked out my credit some time ago but Kevin was accommodating in retrieving a credit report that was still open(Experian was open but Jim Ellis/VW use Equifax). I will highly recommend everyone visit VW of Kennesaw. More
by Echolsx
May 11, 2019
Best place in Atlanta ! This is now my 3rd time dealing with Jim Ellis VW Kennesaw. Every time it has been a 5 star experience. Larry “ the tall Hawaiian “ Fitzpatrick has b This is now my 3rd time dealing with Jim Ellis VW Kennesaw. Every time it has been a 5 star experience. Larry “ the tall Hawaiian “ Fitzpatrick has been my guy. No pressure , no sales tactics . He just listens to my needs and makes it happen . The sales process was quick and painless - All the staff there is great ! Service department is prompt and friendly . Highly recommend going here to purchase if you want to be taken care of with and still feel like part of the family . 5/5 will never use another dealership besides Jim Ellis VW Kennesaw! More
by Jose Trevino
Employees Worked With
Larry Fitzpatrick , Kevin Chung
May 10, 2019
Outstanding Excellent customer service, Staff courtesy and professionalism were remarkable. Waiting room was comfortable and amenities were great. Show room was p Excellent customer service, Staff courtesy and professionalism were remarkable. Waiting room was comfortable and amenities were great. Show room was pleasant and neatly presented. Great experience. Thanks More
by JOSDI
Employees Worked With
May 10, 2019
Wonderful experience The dealership has wonderful customer service and very friendly, helpful staff. I loved the amenities offered in lounge. A little instruction with th The dealership has wonderful customer service and very friendly, helpful staff. I loved the amenities offered in lounge. A little instruction with the coffee maker would be helpful though. More
by lwilsonbass
Employees Worked With
Arianna Durham
