Jim Ellis Volkswagen of Kennesaw

Professional service Professional friendly sales, no pressure . Good inventory of vw certified cars. Purchase was easy. I would recommend Jim Ellis and would purchase from Professional friendly sales, no pressure . Good inventory of vw certified cars. Purchase was easy. I would recommend Jim Ellis and would purchase from them again. More

Fenomenal service for my car My Passat lost it’s turbo functionality. This required a new filter which it was requested fro Germany 🇩🇪 since they didn’t have one in the US ; the My Passat lost it’s turbo functionality. This required a new filter which it was requested fro Germany 🇩🇪 since they didn’t have one in the US ; then something related to a heating system required to be changed. We were informed timely by Mr Rafael Sandoval who always apologized for the inconvenience. As ALWAYS the service and courtesy provided by the staff and outstanding assistance from Rafael are FENOMENAL!!! More

GREAT FROM START TO FINISH Absolutely the best overall experience. Jim was great. The first dealership that has done what was promised without hesitation. The next time I am in Absolutely the best overall experience. Jim was great. The first dealership that has done what was promised without hesitation. The next time I am in the market for a new car I will start with Jim Ellis. More

Not happy I was not satisfied with the level of service. They definitely did not meet my expectations. The other VW I went to met all of my needs flawlessly. I was not satisfied with the level of service. They definitely did not meet my expectations. The other VW I went to met all of my needs flawlessly. More

2019 Tiguan I set up an appointment with Clayton. He already had a couple cars I was interested ready for a test drive when I arrived. He could tell me literally I set up an appointment with Clayton. He already had a couple cars I was interested ready for a test drive when I arrived. He could tell me literally everything about the car from the engine to the technology. After I picked my car, the entire purchasing process maybe took an hour. More

As Always As always, from the moment I pulled into the service bay, till the moment I drove off in my freshly serviced and washed Passat, everyone with whom I c As always, from the moment I pulled into the service bay, till the moment I drove off in my freshly serviced and washed Passat, everyone with whom I came into contact was polite and professional. I enjoyed waiting in the comfortable lounge, reading my book, sipping my complimentary coffee and munching on one of the snacks from the basket on the counter. The entire experience was easy and pleasant! More

Best time Fast and great. They made sure we were taking care of and even took the family to the mall while they work on our car. I would buy another car from th Fast and great. They made sure we were taking care of and even took the family to the mall while they work on our car. I would buy another car from this place. More

Gary Mollere our salesman was the best! We were very pleased with Gary’s customer service and knowledge regarding Volkswagons. Our family drove 2 hours south looking for the right cars and We were very pleased with Gary’s customer service and knowledge regarding Volkswagons. Our family drove 2 hours south looking for the right cars and they stayed over past the end of their shift to sell us two cars. I highly recommend Gary and this dealership! More

Poor Handling of Post Purchase Quality and Issues The sale went fine, however, there was an acceleration issue that was discovered shortly after we left the lot... the car hesitated when the accelerat The sale went fine, however, there was an acceleration issue that was discovered shortly after we left the lot... the car hesitated when the accelerator was pressed, and at one time even bogged down to the point of almost stopping during a left-hand turn. This was promptly brought to the dealership's attention and after over a week of back and forth, they were unable to find a problem and unwilling to fix the clear acceleration/safety issue that anyone who didn't work for Jim Ellis clearly noticed. During this period of time calls were left unreturned, we were made to feel as though the issue was in our heads (even though we drove four other identical cars that accelerated just fine), lies were told, and in the end, when our car was returned to us, it drove as it was supposed to, even though supposedly nothing was found or done to the car. Our trust was broken on several levels, and we cannot in good conscience recommend anyone visit Jim Ellis VW in Kennesaw. More

Super b I worked with Mr. Tate and he is amazing. Matt the service manager really took care of me and they both bent over backwards for me. This will be my de I worked with Mr. Tate and he is amazing. Matt the service manager really took care of me and they both bent over backwards for me. This will be my dealer moving forward. More