Jim Ellis Volkswagen of Kennesaw

great Very friendly and helpful service department. Always a pleasure to bring our VW in for service. Your people are never pushy, very helpful and professi Very friendly and helpful service department. Always a pleasure to bring our VW in for service. Your people are never pushy, very helpful and professional staff. Will recommend to anyone we come in contact with looking for a car. More

Love my new car! I was hesitant going into the car buying process, it's overwhelming and stressful at best. But I love my service coordinator (I owned a VW previously) I was hesitant going into the car buying process, it's overwhelming and stressful at best. But I love my service coordinator (I owned a VW previously) and overall, Alex made the process pretty simple. We enjoyed working with him, and we're pleased he remembered us you return. He even went ahead and grabbed the key for the vehicle he knew we'd want to see. I am not Curtis's biggest fan. He called and left a message to let me know he might be able to offer some "incentive" to earn or business. When I called back, he ran through the specs and had no idea that is already driven the car. When I asked about the previously mentioned incentives, he told me he could give me a t shirt, a wash, 0 down and possibly 60 months financing, and "send you off with a full tank of gas." I don't know about you, but none of those are incentives in my book. I'm not sure if it was because we were looking at a low cost car, or if he just thinks I'm uneducated enough to consider a t-shirt and a long financing agreement (whereby I'll pay as much in interest as I did for the car) a deal. The wash and gas are moot, as I expect a tank of gas is standard, and you all wash my car when it's serviced, so it stands to reason you'll wash a new purchase. In any case, it was offensive. All that said, my experience with Stephen is really what sold us on your dealership. Don't let him go!! More

Great experience and great prices! Shamar was our salesman for my 2019 Rabbit purchase. He was amazing, attentive, charismatic, and knowledgeable about the entire VW lineup. I highly re Shamar was our salesman for my 2019 Rabbit purchase. He was amazing, attentive, charismatic, and knowledgeable about the entire VW lineup. I highly recommend working with him! I negotiated a great deal ahead of time via text, email, and phone facilitated by Kate, who was very helpful and kept me in the loop regarding the purchase. The test drive was awesome, and we were in an out in a great timeframe. The dealership is very clean and well kept. Everyone we interacted with made us feel welcome. I highly recommend this dealership; and Shamar especially! More

Great service for routine and recall work Annual oil change and a minor recall issue took less than an hour. Service rep was very engaged and the overall experience was highly professional. Annual oil change and a minor recall issue took less than an hour. Service rep was very engaged and the overall experience was highly professional. More

Excellent service My husband and I were looking for a new car to purchase, and this dealership provided a friendly and high quality service to us. Our sales, Zach Boyan My husband and I were looking for a new car to purchase, and this dealership provided a friendly and high quality service to us. Our sales, Zach Boyanton, worked with us patiently, and we had a great time overall. More

New Jetta Larry was very friendly and made us feel very un pressured with our purchase. Also he made sure to answer any of our questions and overall provided ex Larry was very friendly and made us feel very un pressured with our purchase. Also he made sure to answer any of our questions and overall provided excellent service. More

Car's check engine light icon appeared. The service staff was responsive to my needs. Though it was a holiday weekend (July 4th) and they were very busy, they did fit me in and completed wh The service staff was responsive to my needs. Though it was a holiday weekend (July 4th) and they were very busy, they did fit me in and completed what was to be the initial work within 24 hours. Unfortunately, hours after I'd picked up the car, the check engine light icon re-appeared and I rushed to the dealership's service department at 3:45 pm on Saturday. I was helped immediately, offered a loaner, and told that they'd communicate with me on Monday -- which they did. My car wasn't ready until the end of the week, but each day I received phone calls with updates and was given use of the loaner. More

Should've gone anywhere except here! I went to this dealership for an appraisal for another Jim Ellis dealership. The salesman was pushy, deceitful, and very condescending. After leaving I went to this dealership for an appraisal for another Jim Ellis dealership. The salesman was pushy, deceitful, and very condescending. After leaving due to being showed 1 vehicle and offered the bottom of the line, I received a phone call offering apologises for the day before. I did end up getting the vehicle I originally wanted, unfortunately not for the terms originally discussed. My paperwork/contract had the wrong date on it and I had to go back again to correct their mistake. Steve the GM did speak with me and definitely tried to make me feel better about the whole ordeal, and Adam and Matt ended up being awesome the 3rd time around. Kevin in finance was rude, rushed me to "hurry and sign my paperwork so he could go home"... More

Tepe Survey Maria was great to work with. Excellent customer service and communication. She kept me up to date throughout the day and was flexible with my pick up Maria was great to work with. Excellent customer service and communication. She kept me up to date throughout the day and was flexible with my pick up time. More