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Jim Ellis Volkswagen of Kennesaw
Kennesaw, GA
2,747 Reviews
Since 2013, Jim Ellis Volkswagen of Kennesaw has served drivers in the metro Atlanta area. Jim Ellis Volkswagen of Kennesaw is also an award-winning member of the Jim Ellis Automotive family—an automotive group comprising 21 dealerships and 17 brands. Jim Ellis Volkswagen of Kennesaw is a 2022 Wolfsburg Crest Club winner, a prestigious award bestowed by Volkswagen of America to the top Volkswagen dealers in customer experience for sales and service.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 2,747 reviews
March 12, 2020
From the time I walked into the dealership, Bill was a pleasure to work with, from taking the car on a test drive to making the deal!! People person is what Bill is all about. Thxs so much!! Bill pleasure to work with, from taking the car on a test drive to making the deal!! People person is what Bill is all about. Thxs so much!! Bill More
by kkinard35
Employees Worked With
Kevin Chung, Stephen Garvey, Bill Rosenberg, Ryan McIntyre
March 12, 2020
Very impressed with sales person. Made me feel very comfortable and that he had my best interest. Would definitely refer family and friends. Finance seemed to take a long time. comfortable and that he had my best interest. Would definitely refer family and friends. Finance seemed to take a long time. More
by Tlmorgan1030
Employees Worked With
Bill Rosenberg
March 12, 2020
When a service manager ghosts you, not a good experience We brought our Volkswagen Routan to this dealership to handle an issue with the vehicle overheating. we actually had it towed into the dealership. T We brought our Volkswagen Routan to this dealership to handle an issue with the vehicle overheating. we actually had it towed into the dealership. They diagnosed the problem as a bad thermostat and water pump. i paid almost $1000 to have the repairs completed. we picked the vehicle up and a few days later, we noticed the heat wasn't working. we dropped the car back and asked them to look at it, that maybe they forgot to plug something in or maybe this was somehow related. They completed diagnosis and said "it is totally unrelated to the previous repair. it was a pin hole puncture in a hose "a common problem with these cars" that repair would have cost another $500, so we decided to trade the car in for a different vehicle. we had a firm offer for the vehicle from a different car company. we located a car we wanted across town and on the way to drop the car off, the engine began overheating. my wife was on the highway, so it took her about 4 miles to get to a location where she could safely stop. she pulled over and the engine seized. we had the car towed to a repair shop and they said the engine was condemned. We called Rafael Sandoval that day (Friday) and he committed to call my wife back to let her know if VW would warranty the repair they completed. he told her he would call back on Monday. We didn't hear from him so we called 2 times per day since to try and reach him before we dispose of the car. it is now late Thursday (5 days) and he has not called. I spoke to him initially because the other staff gave me bad information. He came on strong and said all the right things but his follow through sucks. At this point i need to get the vehicle out of the repair shop. I am going to reach out to VW corporate care before i junk it. More
by theschohan
Employees Worked With
March 12, 2020
The facilities are really nice, staff is very friendly and professional. Zach handled my purchase. He was a pleasure to work with. Look for him when you come in. Cheers! and professional. Zach handled my purchase. He was a pleasure to work with. Look for him when you come in. Cheers! More
by Josh
Employees Worked With
Zach Boyanton
March 12, 2020
Jim was very professional and knowledgeable The dealer was very peaceful and at the same time active. I have brought the card for service and the Service individual was nice. our sales person The dealer was very peaceful and at the same time active. I have brought the card for service and the Service individual was nice. our sales person was very professional and knowledgeable. I asked him a few critical questions about the vehicle and he answered was right on point. More
by ERICKMEZA63
March 11, 2020
Was a most pleasurable buying experience . Oleg was attentive, helpful and just an overall great person.will definitely buy again from Jim Ellis and will for sure buy from Oleg again. attentive, helpful and just an overall great person.will definitely buy again from Jim Ellis and will for sure buy from Oleg again. More
by Luleia13
Employees Worked With
Oleg Robu
March 11, 2020
Bill did an amazing job helping my family and I find a SUV that fit our needs. He was professional, compassionate, and knowledgeable about the product. I would most definitely recommend him if anyone is l SUV that fit our needs. He was professional, compassionate, and knowledgeable about the product. I would most definitely recommend him if anyone is looking for a positive experience. More
by msaisha23
Employees Worked With
Bill Rosenberg
March 10, 2020
I had a great experience at Jim Ellis Volkswagen. Everyone was very professional. The facility was nice and clean. Oleg did all he could do to help us purchase our new Pathfinder. He was easy to wor Everyone was very professional. The facility was nice and clean. Oleg did all he could do to help us purchase our new Pathfinder. He was easy to work with. More
by arethapret
Employees Worked With
My husband may know of others that helped us. Everyone was kind. , Oleg Robu, Brad Chafin, Bill Rosenberg
March 10, 2020
Pros & Cons My salesman, Raul was fantastic. He was patient, informative and friendly. I can't give a positive rating for anything but him, but he definitely gets My salesman, Raul was fantastic. He was patient, informative and friendly. I can't give a positive rating for anything but him, but he definitely gets a 5-star rating! Once his job was done, however, I was treated like "just a number" (credit score) & poorly, at that. I am more than just a number. I felt like I was being "talked down to" and with condescending attitude. My payment plan was nowhere close to where I needed it to be, and my credit score isn't that bad. I guess they will only work with you if you have a perfect score. I was also charged for "options" that were either installed on the vehicle or that were felt forced on me. In the end, I signed the paperwork because I wanted the vehicle and I love Volkswagen. In hindsight, I should've walked out and gone down the road a bit to another VW dealership. This dealership may be great for some, but it's not for all to feel welcome at. More
by CherryJubilee
Employees Worked With
March 09, 2020
Very pleased They were pleasant to work with. Not pushy at all. They were very accommodating to allow me to take the vehicle home for a day. They were pleasant to work with. Not pushy at all. They were very accommodating to allow me to take the vehicle home for a day. More
by mdmartin97
Employees Worked With
