Jim Ellis Volkswagen of Kennesaw

Jose was great. Friendly without being to pushy or pressured. He was willing to work with me to find my best offer. Came in late and left same day with my new car. Would recommend to anyone. pressured. He was willing to work with me to find my best offer. Came in late and left same day with my new car. Would recommend to anyone. More

Friendly business atmosphere. Jose, while assisting other customers remained attentive to my car buying needs as well. My questions were answered quickly and professionally. Would buy here again. customers remained attentive to my car buying needs as well. My questions were answered quickly and professionally. Would buy here again. More

Raul was a great sales person and not pushy and very patient. He most definitely made our experience awesome! We will recommend him to anyone looking for a car! patient. He most definitely made our experience awesome! We will recommend him to anyone looking for a car! More

Jim was very helpful and took the time to let’s us drive several cars and explained the differences. Once the deal was made he even followed me home since my wife severed a migraine so we would have the several cars and explained the differences. Once the deal was made he even followed me home since my wife severed a migraine so we would have the car at the house. Very much appreciated. More

first experience My son bought a car a while ago so we visited again to look at another one for myself, great dealership will be back soon thank My son bought a car a while ago so we visited again to look at another one for myself, great dealership will be back soon thank More

Cem was very knowledgeable and helpful. Went in with thoughts of buying the Atlas but Cem helped us realize the Tiguan was what we needed! Go see Cem if you are thinking of buying a VW. thoughts of buying the Atlas but Cem helped us realize the Tiguan was what we needed! Go see Cem if you are thinking of buying a VW. More

Jim was fantastic to work with and beyond helpful in providing a great experience. The experience seemed to take a little bit of time at the end with working with finance, but that had nothing to do wit providing a great experience. The experience seemed to take a little bit of time at the end with working with finance, but that had nothing to do with Jim. More

Jose was the best, he stayed smoothe even when it looked like we weren’t going to buy the car. We called back a few days later and he made it happen! like we weren’t going to buy the car. We called back a few days later and he made it happen! More

I had the most miserable experience with Jim Ellis Volkswagen of Kennesaw last month. I waited hoping my anger would disipate but it hasn't happened. I went to the dealership to have my oil changed bu Volkswagen of Kennesaw last month. I waited hoping my anger would disipate but it hasn't happened. I went to the dealership to have my oil changed but then a few days later the engine light mysteriously appeared. I took it back to the dealership and was told it would be an hour and a half before someone could look at it. I took the shuttle to work but never heard from anyone. I called to try and get an update from my service representative, Tate but had to leave a message. I finally received a message back from Tate at 3:00 stating that my fuel leak protection pump needed to be replaced but they had the part in stock to replace it. He stated that the cost to replace it would be 512.08 and I needed to let him know as soon as possible because they would possibly be able to repair it that day. I was later told that they did not have the part in and would not be able to get it until Monday. When Monday rolled around I again did not hear from anyone until a customer service representative, Amber contacted me because I had completed a negative online survey. She later contacted me again to let me know they were working on my car but couldn't give me a time frame for completion. I waited until 3:30 and attempted to contact the service representative, Tate but again had to leave a message. I never received a response. I finally drove to the dealership in my loaner car where I found Tate sitting in an empty service department at his station. I expressed that I was angry because they had had my car for two days and not received an update on the status of the repair. Tate had the audacity to argue with me and the service manager came out to talk to me. He advised me that he had trained the service department team himself which I would have been embarrassed to admit. He then walked me back to the cashier because my car was finally ready. The cashier told me that my total was $683.00. I advised him that I had been told it would be $512.04. He left I assume to speak with a manager regarding the situatuon and when he returned I was told that I owed $508.00. I paid and as I was walking through the showroom I heard the service department manager talking to two of the sales representatives and I heard one of them say that they had been dealing with "crazy customers all day." I have never been treated with such an apathetic attitude from any company and I believe that if I had been a man then I would have been treated with much more respect. I have always driven Volkswagens since I was fourteen however this experience was so miserable that I will not be purchasing another Volkswagen. More

Oleg was great to work with! Oleg was fantastic to deal with. Attentive without being pushy, and got us a good price on our car with minimal hassle. Great at answering questions Oleg was fantastic to deal with. Attentive without being pushy, and got us a good price on our car with minimal hassle. Great at answering questions and helping us find the right car for us. More