Jim Ellis Volkswagen of Chamblee - Service Center

Overall great experience Ok so I absolutely love my Volkswagen CC 2.6 but as the miles pile on the service visits add up. I have been to Nalley in Alpharetta and I must say th Ok so I absolutely love my Volkswagen CC 2.6 but as the miles pile on the service visits add up. I have been to Nalley in Alpharetta and I must say their facilities are beautiful there are many options to wait in comfort but the overall service experience is VERY lackluster. The facilities are just ok at Jim Ellis but the service is absolutely the best I have ever had in fact the only place the can touch the level of service I have received from Rose is my Neiman's Marcus rep!! lol Its always a pleasure working with Rose I honestly feels she cares and looks out for the best interests of me and my vehicle. Rose is very responsive and even follows up after the repairs are completed. More

Thanks to Rose and service team It is my daughters first car and it was her first service. Thank you Rose and Team for making this experience a great one. Jim Ellis Volkswagen of Cha It is my daughters first car and it was her first service. Thank you Rose and Team for making this experience a great one. Jim Ellis Volkswagen of Chamblee will be our service provider from now on. More

Always reliable I’ve gone to the team at Jim Ellis VW since I purchased my first Jetta in 2009. Rose, Scott K. and Zoe have always given me top notch service. Thank y I’ve gone to the team at Jim Ellis VW since I purchased my first Jetta in 2009. Rose, Scott K. and Zoe have always given me top notch service. Thank you. More

Yearly checkup + repairs 2012 VW Tiguan SEL It’s always a pleasure to visit Jim Ellis VW Atlanta. They are a very customer centric business from Sales to Service. Everyone in the service depart It’s always a pleasure to visit Jim Ellis VW Atlanta. They are a very customer centric business from Sales to Service. Everyone in the service department goes out of their way to make your time & outcome is a most positive experience. Rose Shuck is always happy to ensure your service result & personal experience are fulfilled with a big smile so eager to,please. Going to Jim Ellis is never a chore. More

Best ever I´ve purchased some cars from other dealerships and have always had trouble with their service team. At Jim Ellis VW I´ve had nothing but great servi I´ve purchased some cars from other dealerships and have always had trouble with their service team. At Jim Ellis VW I´ve had nothing but great service. I´ve serviced with them my 2009 GTI, 2017 Jetta, 2018 Tegaun, and most recently my 2018 Atlas. Nothing but easy to work with team and second to none service. More

Great Experience My official first visit to VW Atlanta was great, usually my husband brings our vehicle in when service is needed. Rose was very pleasant and thorough My official first visit to VW Atlanta was great, usually my husband brings our vehicle in when service is needed. Rose was very pleasant and thorough. When I originally made the appointment an estimated wait time was provided. The service team was able to get everything done sooner than I expected. Everyone I came in contact with was very nice and the waiting area was clean and comfortable. More

Recall to address coil replacement Fast, convenient and friendly. Although I got there much earlier than expected they were able to accommodate me and the waiting area was well suited t Fast, convenient and friendly. Although I got there much earlier than expected they were able to accommodate me and the waiting area was well suited to work remote. More

Pro Service, certified techs, and sincere service reps = WIN I have utilized Jim Ellis service center since 2011 when I bought my first VW. Scott Croston was my initial service agent and then Rose Shuke too the I have utilized Jim Ellis service center since 2011 when I bought my first VW. Scott Croston was my initial service agent and then Rose Shuke too the rains when I upgraded to a. 2015 GTI. She was knowledgeable and very clear in explaining the nuances of a Certified Preowned warranty etc. The service department functions like a family of sorts and they have positive dispositions even when Murphy's law might rear its ugly head. If you want cheap deals and questionable technicians try to pinch pennies. If you want your car to drive like the one you fell in love with when you first drove off the lot, dealer services are essential to maintain a vehicle that is running in top notch shape and brings a smile to my face every time I crank the engine. A heartfelt thanks to Rose and the other team members that make Jim Ellis VW service center a must for an serious VW owner. Regards, FDF More

Rose and her service staff are excellent Rose and your entire service dept are a true asset to your organization. Your donuts in the lounge are the best on the planet great!!! Rose and your entire service dept are a true asset to your organization. Your donuts in the lounge are the best on the planet great!!! More