Jim Ellis Volkswagen of Chamblee - Service Center

Always a pleasure. I can't say I ever look forward to taking my care into the shop. However, the service staff at Jim Ellis Volkswagen of Chamblee -- in particular, Ros I can't say I ever look forward to taking my care into the shop. However, the service staff at Jim Ellis Volkswagen of Chamblee -- in particular, Rose Shuck -- always do a wonderful job. They care for my car, and understand the value of my time as a busy, working person. I'm able to communicate with them through phone, text, or email. I'll always recommend Jim Ellis dealerships for service! More

Routine Service and Recall I took my son's Jetta in for service recently. Rose Shuck was our Service Advisor and she did a wonderful job. Rose pointed out that the car had been I took my son's Jetta in for service recently. Rose Shuck was our Service Advisor and she did a wonderful job. Rose pointed out that the car had been flagged for a minor recall, which she took care of at the same time. Thank you Rose for the excellent customer service. More

While at Jim Ellis VW Rose Schuck handle the services excell Because the services at Jim Ellis VW is very outstanding and very helpful and honest with All of their customers with great customer services the serv Because the services at Jim Ellis VW is very outstanding and very helpful and honest with All of their customers with great customer services the service specialist was outstanding. More

Excellent! Fast, helpful service for a few minor issues covered under warranty. Everything was resolved quickly and was back on the road in no time. Thanks!!! Fast, helpful service for a few minor issues covered under warranty. Everything was resolved quickly and was back on the road in no time. Thanks!!! More

Excellent Service Rose Shuck was extremely helpful in fixing my car and following up. I would absolutely recommend this service center to anyone with a VW. Thanks aga Rose Shuck was extremely helpful in fixing my car and following up. I would absolutely recommend this service center to anyone with a VW. Thanks again! More

Best VW Service Center in Atlanta After an extremely unpleasant experience at a different dealer, Rose Shuck at Jim Ellis VW was awesome in resolving the issue - I continue to use Jim After an extremely unpleasant experience at a different dealer, Rose Shuck at Jim Ellis VW was awesome in resolving the issue - I continue to use Jim Ellis based on the that experience - Rose is truly the best! More

Excellent Service by Rose I took a car for service recently. Rose Shuck ended up taking care of us and she did a wonderful job. It had been a stressful morning, but once we m I took a car for service recently. Rose Shuck ended up taking care of us and she did a wonderful job. It had been a stressful morning, but once we met Rose, things got better and better. In the end, we are very pleased with the way Rose helped take care of our problem. So, congratulations to Rose. However, I also need to say that the rest of the staff in the service department was not so great. When we stepped in the service department, it was hard to tell if the people there were customers or worked there. There was nobody to greet us. Most people were busy with their cell phone. Finally, I talked to someone who seemed to work there and told him we need help. He apologized and went to find someone. He found Rose who came to our rescue. I have been a customer of Jim Ellis since the mid 1970's. It used to be a place known for quality, great service. I remember when we used to walk in the service department and be greeted. You immediately felt you were going to be taken care of. It is no longer the case. There is a need for great improvement. I suggest the staff in the department follow the example set by Rose. Please note that my good ratings only reflects Rose. Without Rose, my rating would be very different. More

Great Service I scheduled an oil change. When I got to my appointment, I was greeted promptly. The service was done in an efficient time as well. Not to mention, th I scheduled an oil change. When I got to my appointment, I was greeted promptly. The service was done in an efficient time as well. Not to mention, their waiting area is cozy, and complimentary snacks and beverages are provided. Every one there has been pleasant and welcoming. I can’t complain. More