Jim Ellis Volkswagen of Chamblee - Service Center
Atlanta, GA
176 Reviews of Jim Ellis Volkswagen of Chamblee - Service Center
Excellent Service from a true Jim Ellis professional! Rose always greets JE customers with a smile on!!! She has the answer, too, before you ask the question removing apprehension of potential time lost Rose always greets JE customers with a smile on!!! She has the answer, too, before you ask the question removing apprehension of potential time lost or inconvenience. One of the several things Rose manages in the process of a resolving an issue, is keeping you up to speed on the progress of resolution as well as the expected date of completion! I would be remiss if I did not also mention Leo Leyva and Scott Croston, with whom I've also worked with and are always proactive if Rose is not at her desk when you first enter the service area. They are true professionals as well!! More
Rose was great! Rose was very helpful and truly cared about the quality of my experience. I’m very glad that I decided to have my car serviced. Rose was very helpful and truly cared about the quality of my experience. I’m very glad that I decided to have my car serviced. More
Great service and communication My car had been in an accident and the body shop was not able to repair some of the damage so I had to take it to Jim Ellis. Rose Shuck was my service My car had been in an accident and the body shop was not able to repair some of the damage so I had to take it to Jim Ellis. Rose Shuck was my service adviser and she was great. She diagnosed some problems that I didn't know about and made sure that everything from the accident was repaired properly. She did a fabulous in communicating with me and working with the body shop (where my car had been repaired) to get costs approved. I was extremely happy with the way everything worked out. More
Great customer service! We've been coming to Jim Ellis for the past 20+ years. They are the best in the business. For the past few years, we've used Rose as our service advis We've been coming to Jim Ellis for the past 20+ years. They are the best in the business. For the past few years, we've used Rose as our service advisor. She's attentive, knowledgeable, and always kind. She's such a joy to see and we completely trust her with our car. Thanks for the continued great service! More
Rose Shuck is the best car service adviser Rose Shuck is the best car service advisor at Jim Ellis Volkswagen in Chamblee. She is always so nice and pleasant to communicate with. Rose is th Rose Shuck is the best car service advisor at Jim Ellis Volkswagen in Chamblee. She is always so nice and pleasant to communicate with. Rose is the Best!!! More
Great customer service I appreciate the great follow up doing my waiting by Rose. Being a customer of Jim Ellis Family, we have purchased 6 vehicles since 2007. The customer I appreciate the great follow up doing my waiting by Rose. Being a customer of Jim Ellis Family, we have purchased 6 vehicles since 2007. The customer service has been great. Stacey Ellis Hodges, has always been a great supporter of me and my family. This has lead us to be customers forever and we have recommended so many others because they truly make you feel like family. They are the best so it is know need to try any other dealerships in the Atlanta area and or any other state. They can service all of your automobile needs from sales , service, & collision. I have experience them all ! Warmest Regards, Tim, Herstine, Jasmine Morgan More
Rose is great! Rose was not only very professional but, also very emphatic and caring. She made sure that everything was done right and followed up on my service. W Rose was not only very professional but, also very emphatic and caring. She made sure that everything was done right and followed up on my service. Went the extra mile as to suggest I bring my Tiguan in again to address any concerns I had. She is the best service consultant I’ve had. Ever. Gerardo Varela More
Goes the extra mile I was traveling internationally and had challenges with available times to drop off and pick up my car. Rose did whatever was necessary to make it co I was traveling internationally and had challenges with available times to drop off and pick up my car. Rose did whatever was necessary to make it convenient for me, regardless of how difficult it was for her or the dealership. Truly amazing service! I'll be back. (BTW - Mike Martucci the sales manager even stepped in to help make sure I could pick up my car - really impressive). More
VW CC Upon arrival Rose was very understanding of my situation and did her best to satisfy my concerns. She kept me informed every step of the way up until Upon arrival Rose was very understanding of my situation and did her best to satisfy my concerns. She kept me informed every step of the way up until I picked up my vehicle. More
Great service Rose was polite, friendly and efficient. She kept me informed of developments and looked after me well. Overall, a positive experience. Wouldn’t he Rose was polite, friendly and efficient. She kept me informed of developments and looked after me well. Overall, a positive experience. Wouldn’t hesitate to recommend. More