Jim Ellis Volkswagen of Chamblee - Service Center

Rose took care of us! Rose and the Jim Ellis team took care of us when another VW dealership wouldn't. It was a long 4th of July weekend, and my wife's a/c went out on her Rose and the Jim Ellis team took care of us when another VW dealership wouldn't. It was a long 4th of July weekend, and my wife's a/c went out on her Passat. When Autonation wouldn't even consider taking us until the following Monday, I called Jim Ellis. I made arrangements to drop the vehicle off the morning after I called, and the vehicle was ready that afternoon. Rose kept in touch with me throughout the day, via text, and kept me updated. Never again will I go to Autonation for anything. Jim Ellis is my dealership! More

Rose Shuck & Ryan Barry Great Customer Service I brought our vehicle in for a fluid leak. It was discovered that the lower oil pan was defective. Rose explained that they would have to order a new I brought our vehicle in for a fluid leak. It was discovered that the lower oil pan was defective. Rose explained that they would have to order a new oil pan, which would be in the next day for our 2019 VW, Tiguan.. She also got us a loaner vehicle & she explained that Ryan Barry, would follow up & keep me in the loop because she would not be in when the vehicle was ready. I appreciated that knowing that the service consultants were working in concert to get our vehicle repaired. Barry, notified me when the vehicle was ready for delivery. He walked me out to the vehicle to explain what was done & discuss any issues I might have. The vehicle was washed. I feel that the customer service was great & Rosa & Ryan, are very informative , with great customer service skills Best Regards, Timothy & Herstine Morgan More

Rose S. @ Jim Ellis Volkswagen Atlanta I love warm and welcoming service I receive each time I have visited the location. Everyone is genuinely willing to help. I especially like making sur I love warm and welcoming service I receive each time I have visited the location. Everyone is genuinely willing to help. I especially like making sure I reach Rose S. when I have any questions or booking an appointment with their service center. It was also nice to be given a lift to a nearby store by Seth just to pass the time while my car was getting routine work done. They even sign me up to receive notifications on when it was ready as well as when my ride arrived to return me to Jim Ellis VW Atlanta. I’ll be definitely purchasing my next vehicle from this location soon. More

Rose is awesome! Rose Shuck was a tremendous help and very informative about the service process. I was given updates on a frequent basis and what each process entaile Rose Shuck was a tremendous help and very informative about the service process. I was given updates on a frequent basis and what each process entailed. Thanks again. More

Rose is great! I love my VW Beetle so much and the people at Jim Ellis VW Chamblee make me love it even more! Thanks to Rose especially for her help at my recent se I love my VW Beetle so much and the people at Jim Ellis VW Chamblee make me love it even more! Thanks to Rose especially for her help at my recent service visit. She was incredibly helpful and made everything so easy. More

Rose Shuck is APPRECIATED !!!! Rose Shuck knowingly assisted & corrected the error/problem with Car Care Service Plan that was done when purchased from Barrett Parkway location 9/1 Rose Shuck knowingly assisted & corrected the error/problem with Car Care Service Plan that was done when purchased from Barrett Parkway location 9/1/2018.. More