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Jim Ellis Volkswagen of Chamblee - Service Center

Atlanta, GA

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176 Reviews

176 Reviews of Jim Ellis Volkswagen of Chamblee - Service Center

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August 28, 2019

Rose Schuck service Rose Shuck provided exceptional service as well as the entire team. Instead of 7-10 business days as estimated to fix my car, it was actually only 3! More

by Steve1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rose Shuck
Sep 05, 2019 -

Jim Ellis Volkswagen of Chamblee responded

Steve, thank you for taking the time to leave us a review. We're happy we could exceed your expectations. We look forward to your next visit. Have a great day!

August 27, 2019

Jim Ellis VW Rose Schuck is always available and kind knowledge of your issues with your car and a great problem solver.Rose makes sure you get an update on and un More

by Qarter57
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Martucci, Lance Jeter, Brian Bolton, Rose Shuck
Aug 28, 2019 -

Jim Ellis Volkswagen of Chamblee responded

We are very happy to have provided you with such a positive experience. If you ever need anything else from us, please feel free to give us a call or stop by. Thank you for taking the time to give us this feedback. Have an awesome day!

August 26, 2019

Rose is the best Rose is always very responsive, kind and reliable. My new car Tiguan has been has many issues and she always helps to fix issues. I guess I has bad More

by hyeyounchun
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rose Shuck
Aug 28, 2019 -

Jim Ellis Volkswagen of Chamblee responded

It is so great to hear that you had such a positive experience in our service department. Thank you for taking the time to give us this feedback. We look forward to seeing you again soon. Have a great day!

August 22, 2019

Rose Shuck Rose was wonderful, helped a lot in the process of fixing my 2012 Passat. Very happy with the service provided. She was prompt in responding my text. More

by EMpassat
Recommend Dealer
Yes
Employees Worked With
Rose Shuck
Aug 28, 2019 -

Jim Ellis Volkswagen of Chamblee responded

We are so glad to hear that Rose was able to provide you with such a positive experience. Thank you for taking the time to give us this feedback. Have a great day!

August 17, 2019

Rose IS the Best Booked a time online-was greeted by a nice young guy and Rose had my account pulled up and was ready when I walked in!! Impressive More

by Johnnyp🎹
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phil Coleman, Zoë Ray , Rose Shuck
Aug 21, 2019 -

Jim Ellis Volkswagen of Chamblee responded

Johnny, we are glad to hear that Rose was so helpful and that you had a great experience in our service department. We look forward to your next visit. Have a great day!

August 14, 2019

Rose & Team Are Awesome as Always! My add-blue service light came on and I called Rose Shuck and got in right away. The service took about an hour from drop off to completion and I wai More

by GAJohn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rose Shuck
Aug 16, 2019 -

Jim Ellis Volkswagen of Chamblee responded

John, we are so glad to hear about your positive experience in our service department. We will be sure to pass your kind words along to Rose and the rest of the team. Thank you for taking the time to give us this feedback. Have a great day!

August 08, 2019

Excellent service Had an issue with my sunroof. Rose and the Jim Ellis team could not of been more professional. I work in the customer service arena and was truly impr More

by windsur
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rose Shuck
Aug 09, 2019 -

Jim Ellis Volkswagen of Chamblee responded

Thank you for this kind review about our service department. We are so glad to hear that you had such a positive experience and we look forward to the next time we get to work with you. Have an awesome day!

August 08, 2019

Rose is awesome! So professional, knowledgeable, and truly cares about her customers! I have greatly appreciated her advice and knowledge about my VWs. I enjoyed my More

by Jenwitcher
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rose Shuck
Aug 09, 2019 -

Jim Ellis Volkswagen of Chamblee responded

Thank you for this positive review about our service department and for being such a loyal VW customer. We look forward to the next time we get to work with you and your family. Have a great day!

July 20, 2019

Excellent Proactive Followup thanks to Rose!! Rose Shuck as usual did not hesitate inviting me back to Jim Ellis VW "followup" to have the head liner replaced as part of a prior repair when the su More

by Joe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Croston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leo Leyva, Rose Shuck
July 07, 2019

Rose is great! She knew who I was when I called to schedule my appointment, asking how I am enjoying my Atlas. I was touched! She took great care of me and my car More

by Nancy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rose Shuck
Jul 10, 2019 -

Jim Ellis Volkswagen of Chamblee responded

Nancy, at Jim Ellis we strive to make all of our customers feel like family as soon as they walk in our doors and it is so awesome to hear that Rose was able to make you feel that way during your visit. Thank you so much for taking the time to share your positive experience. We look forward to your next visit.