Jim Ellis Volkswagen of Chamblee - Service Center

Rose comes through with excellent service ROSE Aways handles my Service in a timely manner..excellent quality VW service and a clean car... Phil Coleman my Sales contact and Friend introduced ROSE Aways handles my Service in a timely manner..excellent quality VW service and a clean car... Phil Coleman my Sales contact and Friend introduced me to Rosy and I thank him for that.The service team for Rose goes beyond my expectations.....I Love My V-dub More

Great service Rose was my auto advisor and as always provides great service with a warm smile. She is always helpful and goes above and beyond to make sure I get q Rose was my auto advisor and as always provides great service with a warm smile. She is always helpful and goes above and beyond to make sure I get quality service. More

Responsive and Honest I had a handbreak hickup i wanted to have checked Rose got me the very next morning and very shortly , she came back to me, told me they looked at it I had a handbreak hickup i wanted to have checked Rose got me the very next morning and very shortly , she came back to me, told me they looked at it and that all was fine. And they wouldn't charge me It was just a checkup on my side but the customer service rhey gave equalled to much more! I go there in a heartbeat More

Just a Battery I texted Rose Shuck at JE Volkswagen Monday after having taken Uber to work due to an aging dead battery in my 2012 Tiguan. She told me to bring it in I texted Rose Shuck at JE Volkswagen Monday after having taken Uber to work due to an aging dead battery in my 2012 Tiguan. She told me to bring it in.to be checked. When I arrived, Scott told me she’d been expecting me & would be right back. She appeared in less than a minute & got it organized. Sure enough the battery had to be replaced. It was quick, easy & painless. I was in and out in less than hour, And, she even got it washed too! Can’t ask for more than that!! Thanks Rose 🌹! More

Great service Recommending Rose to be everyone’s Customer Service Rep. She’s fantastic. I appreciate her explanation about the service on my vehicle & answering my Recommending Rose to be everyone’s Customer Service Rep. She’s fantastic. I appreciate her explanation about the service on my vehicle & answering my questions for me to understand. More

Consistent and Dependable Rose is my Service Advisor and she is always willing to meet my needs. She is always sensitive to my schedule, I travel frequently, and she strives t Rose is my Service Advisor and she is always willing to meet my needs. She is always sensitive to my schedule, I travel frequently, and she strives to ensure that I get Service, even with last minute requests. She ensures that every detail is covered and that any factory recall or warranty items are taken care of. Rose is professional, courteous and very customer oriented. More

My second experience with Rose (Shuck), was exemplary. Start to finish my experience was well above my expectations. Rose was professional, courteous, and kept me totally in the communications loop. In add Start to finish my experience was well above my expectations. Rose was professional, courteous, and kept me totally in the communications loop. In addition to superb service, her attention to detail identified a small defect in one of my tires that I had not previously observed on my front, drivers side tire. That could have been disastrous. As a result of my previous career as a nuclear evaluator, I typically do not give the top rating. In this case Rose and the support organization get the best rating and I have nothing to offer for improvement. Additionally, “World” (one of the entry bay support individuals) provided excellent support helping me to understand the “loaner”. I asked one question, he got in the car and gave me a complete introduction to its features. The Jim Ellis culture is admirable! More

Jim Ellis’s Success is a direct result of doing things right From sales to their service department I always feel like they have my best interests at heart and that’s saying a lot. Rose, Ms.VW Service Advisor From sales to their service department I always feel like they have my best interests at heart and that’s saying a lot. Rose, Ms.VW Service Advisor Extrodinare is a prime example of that. They do things right! More

Always a great experience Rose was wonderful to deal with start to finish. The repair was a very usual item and it took some time to source parts but she kept me in the loop a Rose was wonderful to deal with start to finish. The repair was a very usual item and it took some time to source parts but she kept me in the loop at all times and with the progress. This is why i only trust my VW's to Jim Ellis Atlanta. More

“Customer Service Extraordinaire “ Rose provides excellent service each visit, and is a large part of why I return time after time. I have never had a question or concern that was not Rose provides excellent service each visit, and is a large part of why I return time after time. I have never had a question or concern that was not answered or addressed with complete satisfaction. She is indeed a jewel in the crown of Jim Ellis Volkswagen’s service team. Carolyn Richardson-Atubeh More