Jim Ellis Volkswagen of Chamblee - Service Center

Consistent and Dependable Rose is my Service Advisor and she is always willing to meet my needs. She is always sensitive to my schedule, I travel frequently, and she strives t Rose is my Service Advisor and she is always willing to meet my needs. She is always sensitive to my schedule, I travel frequently, and she strives to ensure that I get Service, even with last minute requests. She ensures that every detail is covered and that any factory recall or warranty items are taken care of. Rose is professional, courteous and very customer oriented. More

Just a Battery I texted Rose Shuck at JE Volkswagen Monday after having taken Uber to work due to an aging dead battery in my 2012 Tiguan. She told me to bring it in I texted Rose Shuck at JE Volkswagen Monday after having taken Uber to work due to an aging dead battery in my 2012 Tiguan. She told me to bring it in.to be checked. When I arrived, Scott told me she’d been expecting me & would be right back. She appeared in less than a minute & got it organized. Sure enough the battery had to be replaced. It was quick, easy & painless. I was in and out in less than hour, And, she even got it washed too! Can’t ask for more than that!! Thanks Rose 🌹! More

My second experience with Rose (Shuck), was exemplary. Start to finish my experience was well above my expectations. Rose was professional, courteous, and kept me totally in the communications loop. In add Start to finish my experience was well above my expectations. Rose was professional, courteous, and kept me totally in the communications loop. In addition to superb service, her attention to detail identified a small defect in one of my tires that I had not previously observed on my front, drivers side tire. That could have been disastrous. As a result of my previous career as a nuclear evaluator, I typically do not give the top rating. In this case Rose and the support organization get the best rating and I have nothing to offer for improvement. Additionally, “World” (one of the entry bay support individuals) provided excellent support helping me to understand the “loaner”. I asked one question, he got in the car and gave me a complete introduction to its features. The Jim Ellis culture is admirable! More

“Customer Service Extraordinaire “ Rose provides excellent service each visit, and is a large part of why I return time after time. I have never had a question or concern that was not Rose provides excellent service each visit, and is a large part of why I return time after time. I have never had a question or concern that was not answered or addressed with complete satisfaction. She is indeed a jewel in the crown of Jim Ellis Volkswagen’s service team. Carolyn Richardson-Atubeh More

Jim Ellis’s Success is a direct result of doing things right From sales to their service department I always feel like they have my best interests at heart and that’s saying a lot. Rose, Ms.VW Service Advisor From sales to their service department I always feel like they have my best interests at heart and that’s saying a lot. Rose, Ms.VW Service Advisor Extrodinare is a prime example of that. They do things right! More

Always a great experience Rose was wonderful to deal with start to finish. The repair was a very usual item and it took some time to source parts but she kept me in the loop a Rose was wonderful to deal with start to finish. The repair was a very usual item and it took some time to source parts but she kept me in the loop at all times and with the progress. This is why i only trust my VW's to Jim Ellis Atlanta. More

Great Service After dealing with many dealerships and service departments through the years, I have found Jim Ellis Volkswagen to be superior in all categories. Ro After dealing with many dealerships and service departments through the years, I have found Jim Ellis Volkswagen to be superior in all categories. Rose always does an exceptional job at making you feel comfortable, gives you updates on the service being performed, and genuinely cares about the customer. She is very knowledgeable and it is a pleasure to work with her when I come for service. More

Miles better than other VW service centers! Rose was my service tech but she was busy when I arrived for my appointment and she made sure that I was helped by Will in her place. He was very hel Rose was my service tech but she was busy when I arrived for my appointment and she made sure that I was helped by Will in her place. He was very helpful getting me setup and when my car was completed, reviewed the outcome of the multi-point inspection at my request. All of the service people I encountered - from the gentleman who greeted me and opened the door to the service desk to Rose to Will- were absolute professionals and provided the highest customer service. I told Will that I was so happy that I had driven 40 minutes from Smyrna as my experience with my local VW dealership service was nowhere near the wonderful experience I received at Jim Ellis VW! I will continue coming here as long as I have my VW! More

My schedule changed Zoe and Rose made it happen. Jim Ellis vw services the cars they sell without question. I've been a customer for more than 10 years. I intend to continue for another 10 at l Jim Ellis vw services the cars they sell without question. I've been a customer for more than 10 years. I intend to continue for another 10 at least. More

Rose never fails I am lucky enough to be the owner of several cars. Including some with what are considered to have fancier badges on the hood. Unfortunately, the serv I am lucky enough to be the owner of several cars. Including some with what are considered to have fancier badges on the hood. Unfortunately, the service I get from Rose is far superior to the others!! her friendliness, honesty, and efficiency are unrivaled. She makes VW ownership a pleasure. More