Jim Ellis Volkswagen of Chamblee - Service Center

I have had the pleasure of using Jim Ellis for both of my VW Passats, and I would recommend them for sales and service without hesitation. I tried other VW dealers in the Atlanta area before coming to Jim E VW Passats, and I would recommend them for sales and service without hesitation. I tried other VW dealers in the Atlanta area before coming to Jim Ellis, and I would now not take my car anywhere else. I recently had a service visit that just didn't end as well as expected. Yet the reaction from everyone there-regular staff all the way up the the General Manager truly made the difference! They would simply not let me leave dissatisfied! They worked with me to get my car back in...and I was treated like royalty! During the follow up service appointment, everyone I interacted with went out of their way to be helpful, prompt, and more than courteous. I was simply tickled with the results. This follow up visit, and actually the entire experience, really just solidified in my mind that Jim Ellis is the right place for me to not only purchase my car, but for service as well. How many businesses are so attentive when they make a mistake and really demonstrate effort to regain customers' trust? This indeed does happen at Jim Ellis. I am truly thankful for their unrelenting commitment to customer satisfaction, it is rare these days for sure, but it is so very appreciated! More

Long story short, they charged me $300 for something that they didn't even do. I went to the dealer because my check engine light was on and only the dealer could reprogram the issue. When I got there, th they didn't even do. I went to the dealer because my check engine light was on and only the dealer could reprogram the issue. When I got there, they told me that my waste gate valve needed replacing, so they replaced it. When they were finished with that they told me that my whole turbo needed replacing. I decided to take it to a mechanic, because they were going to charge me $3,000. When I got to my mechanic he said that the waste gate valve had not been replaced. I called the dealer and they said they had forgotten, but they actually TOOK THE PART BACK OUT before they gave the car back to me, BUT STILL CHARGED ME FOR IT. If my mechanic was not honest, I probably never would have known. Although they refunded my money, I am still upset and will never be taking my vehicles back there, nor recommending it to anyone More

Tony has great customer service skills as well as passion for his job. He is the only one I will go to for maintenance on my car. If he wasn't there, I probably go to the VW dealership near my house but inst for his job. He is the only one I will go to for maintenance on my car. If he wasn't there, I probably go to the VW dealership near my house but instead I travel 30 minutes to visit Tony at the Jim Ellis VW service department. I based my loyalty on customer service and I am grateful to receive great service from the Jim Ellis team. Thanks, David Chiem More

My visits to Jim Ellis Volkswagen of Chamblee have always been excellent service experiences, and my most recent trip was no exception. My husband and I were leaving for a 10 day vacation to Florida on Satur been excellent service experiences, and my most recent trip was no exception. My husband and I were leaving for a 10 day vacation to Florida on Saturday morning (5/19), and the night before my 2012 VW CC "died". I believe it was a few minutes before the service department closed on that Friday night, and I called Bill Morris immediately (he's the best!). He answered right away and I was relieved. I told him the issues, and he gave me his recommendation. Taking his advice, I called the towing company and had my car left at the dealership to try and get an appointment first thing on Saturday morning. I called first thing and spoke with "Alicia". I explained the situation, that I had spoken with Bill the night before, that I was looking to get an appointment immediately, and that I was scheduled to leave for out of town that morning at 6am. She did her best, and told me to come in and see what they could do (either first available appointment or rental car). I wanted to be up front, and explained I couldn't wait until Monday for service. I either needed an appointment that day or I needed a rental. I understood this was a hard request on what was most likely a busy Saturday, but Alisha told me she would do her best. I appreciated her being open and willing to "make it happen". I can't remember if I also spoke with Tony on the phone, or if it was first when I came in, but he was the primary person who helped me with my situation. I came in to the service department around 10am, and spoke with Tony. He let me know the status of my car's situation (I needed a new fuel injector), as well as what could be done regarding my requests. He explained that loaning me a rental car from VW was not possible as I was traveling out of state for insurance reasons, and given the 10 day period I would be gone, I would have needed to pay the difference of the days my car was not being worked on whether from VW or Enterprise regardless. I would have been willing to pay it, but of course understood the insurance would not be valid outside of Georgia. Tony let me know they were going to let the service technician know I was "waiting" to see how long it may take to determine the availability of the parts needed, etc. We waited for approximately 20 minutes, and Tony/Alicia called us back to the desk and let us know it could be ready around 2pm. This was a reasonable time period given the service needed, although it was far later than we had hoped to leave. All in all, it was the best possible scenario, and my husband and I so appreciated everyone's cooperation in getting us back on the road as soon as possible. The icing on the cake, however, was Tony's call on Monday morning making sure my husband and I made it down to Florida okay, and to see how the car was running. THIS IS OUTSTANDING SERVICE! I was SO impressed, and felt like a valued customer. Monday happened to be my husband's and my one year wedding anniversary, and we were so glad to receive his thoughtful call, and to be in Florida with family (and not stranded in Georgia) for the planned celebration. Thank you, Bill, Alisha, and Tony, for your outstanding efforts and service! Thank you also to the service technician who worked on my car and had it ready exactly at 2pm! You turned what could have been a truly disheartening experience into a positive experience, and left me thinking "WOW.... Why would I ever buy a car that was not sold at Jim Ellis VW?" I love my car, and I love my service at Jim Ellis VW... Thank you, thank you, thank you!!!!! --Morgan More

Both the service and parts departments seem to work really hard to make sure that their customers needs are taken care of in reasonable time and at what I have been surprised by a reasonable price. The really hard to make sure that their customers needs are taken care of in reasonable time and at what I have been surprised by a reasonable price. They keep you informed and do what needs to be done in a reasonable time. I appreciate good customer service and these departments go far above what I have come to expect from companies, especially ones that deal with the volume of customers that this dealership does. More

Took the Jetta TDI in for its 20k service. We usually do ALL of the service ourselves, but since the price was included in the car, I took a chance. This is a new car to me and I was very nervous. They ha ALL of the service ourselves, but since the price was included in the car, I took a chance. This is a new car to me and I was very nervous. They had no problem with my asking for the oil bottles. They used the correct oil and oil level was correct. They answered my questions about needing a vag com for the fuel filter and discussed the procedure in detail (no, you don't despite what the TDI club website says) Service was done perfectly and with a good attitude. I am the type of person who would probably get on a serve department's last good nerve. So far Jim Ellis VW is batting 1000 with me and I am VERY hard to please. More

Since purchasing my pre-owned VW Jetta Station Wagon from Jim Ellis in 2006, I've taken my car in for service on numerous occasions. Each time, I have worked with Lisa Bokenhagen, who is courteous, straightf Jim Ellis in 2006, I've taken my car in for service on numerous occasions. Each time, I have worked with Lisa Bokenhagen, who is courteous, straightforward and most helpful. She's also a great listener, too. I've owned VWs since I could drive. My first car was a hand me down VW Beetle (original), circa 1974. I've since owned several other new VWs. I can tell that service at Jim Ellis VW is a top down philosophy -- it shows in all my dealings with the dealership from the salespeople, technicians, Maxine, and Hernan -- to, most especially, Lisa. You can bet I'll be back in there for the 60K mile check up -- and my next car purchase. THANK YOU, Renee Valdes. More

" Once again, Lisa went above and beyond for my needs as a client of Jim Ellis VW. Lisa assured me that the issue with my new car has been carefully and thouroghly looked at, worked on and repaired. Lisa ha a client of Jim Ellis VW. Lisa assured me that the issue with my new car has been carefully and thouroghly looked at, worked on and repaired. Lisa had my car in the shop over a weekend, to have it test driven multiple times and allow for any recurring noise/problems to arrise, while in Jim Ellis's hands. I was given a courtesy car in a very timely fashion and was notified in plenty of time to pick up my car during the work day and still make it home in traffic time to pick up my son. My car had even been washed upon my pick up, which was a very pleasant surprise and extremely professional touch on behalf of Jim Ellis VW. THANK YOU! -- Laura Coker ". More

"I LOVE this car already(VW Beetle) -- not that I didn't enjoy my 2002 Passat! The only thing I'm having to retrain myself in doing is adjusting the radio volume (manually) and not tap on the steering wheel enjoy my 2002 Passat! The only thing I'm having to retrain myself in doing is adjusting the radio volume (manually) and not tap on the steering wheel!! I would D-E-F-I-N-I-T-E-L-Y recommend Jim Ellis for two reasons: (1) Customer Service (all departments) and (2) Product Quality. KUDOS and PRAISE to: (1)Lisa Bokenhagen for her professionalism, expertise, courtesy, and honesty through the years (2)Phil Coleman for his experience, expertise, salesmanship style (stress-free & personable),and patience with a sense of humor thrown in for good measure (3)Jon Couch for his professional expertise and ease of completing the sales transaction as well as his thoroughness & patience in explaining the extended warranty options to me (4)April (sorry I don't know her last name!) for her consistent, contagious, and cheerful voice when calling the dealership (5)Maxine is ALWAYS cordial and pleasant when it's time to pay for the service performed on your vehicle. ALL employees at Jim Ellis VW are always pleasant and courteous! customer since 2002 ... More

Jim Ellis delivered my 2002 Jetta 1.8T, but I have had nothing but trouble with their service department. It is impossible to schedule an appointment unless you are lucky enough to talk to the appointment nothing but trouble with their service department. It is impossible to schedule an appointment unless you are lucky enough to talk to the appointment rep, if you leave a voice mail, e-mail, or make an appointment on their web site you will NEVER get a response. The service personnel are rude and very unhelpful.<br><br>I never had any problems with the work that they have done, but I've decided to fire them because I can't get them to schedule my 60K service...I don't need this heartache just to give them a couple hundred dollars for service! More