Jim Ellis Volkswagen of Chamblee - Service Center

Both the service and parts departments seem to work really hard to make sure that their customers needs are taken care of in reasonable time and at what I have been surprised by a reasonable price. The really hard to make sure that their customers needs are taken care of in reasonable time and at what I have been surprised by a reasonable price. They keep you informed and do what needs to be done in a reasonable time. I appreciate good customer service and these departments go far above what I have come to expect from companies, especially ones that deal with the volume of customers that this dealership does. More

Took the Jetta TDI in for its 20k service. We usually do ALL of the service ourselves, but since the price was included in the car, I took a chance. This is a new car to me and I was very nervous. They ha ALL of the service ourselves, but since the price was included in the car, I took a chance. This is a new car to me and I was very nervous. They had no problem with my asking for the oil bottles. They used the correct oil and oil level was correct. They answered my questions about needing a vag com for the fuel filter and discussed the procedure in detail (no, you don't despite what the TDI club website says) Service was done perfectly and with a good attitude. I am the type of person who would probably get on a serve department's last good nerve. So far Jim Ellis VW is batting 1000 with me and I am VERY hard to please. More

Since purchasing my pre-owned VW Jetta Station Wagon from Jim Ellis in 2006, I've taken my car in for service on numerous occasions. Each time, I have worked with Lisa Bokenhagen, who is courteous, straightf Jim Ellis in 2006, I've taken my car in for service on numerous occasions. Each time, I have worked with Lisa Bokenhagen, who is courteous, straightforward and most helpful. She's also a great listener, too. I've owned VWs since I could drive. My first car was a hand me down VW Beetle (original), circa 1974. I've since owned several other new VWs. I can tell that service at Jim Ellis VW is a top down philosophy -- it shows in all my dealings with the dealership from the salespeople, technicians, Maxine, and Hernan -- to, most especially, Lisa. You can bet I'll be back in there for the 60K mile check up -- and my next car purchase. THANK YOU, Renee Valdes. More

" Once again, Lisa went above and beyond for my needs as a client of Jim Ellis VW. Lisa assured me that the issue with my new car has been carefully and thouroghly looked at, worked on and repaired. Lisa ha a client of Jim Ellis VW. Lisa assured me that the issue with my new car has been carefully and thouroghly looked at, worked on and repaired. Lisa had my car in the shop over a weekend, to have it test driven multiple times and allow for any recurring noise/problems to arrise, while in Jim Ellis's hands. I was given a courtesy car in a very timely fashion and was notified in plenty of time to pick up my car during the work day and still make it home in traffic time to pick up my son. My car had even been washed upon my pick up, which was a very pleasant surprise and extremely professional touch on behalf of Jim Ellis VW. THANK YOU! -- Laura Coker ". More

"I LOVE this car already(VW Beetle) -- not that I didn't enjoy my 2002 Passat! The only thing I'm having to retrain myself in doing is adjusting the radio volume (manually) and not tap on the steering wheel enjoy my 2002 Passat! The only thing I'm having to retrain myself in doing is adjusting the radio volume (manually) and not tap on the steering wheel!! I would D-E-F-I-N-I-T-E-L-Y recommend Jim Ellis for two reasons: (1) Customer Service (all departments) and (2) Product Quality. KUDOS and PRAISE to: (1)Lisa Bokenhagen for her professionalism, expertise, courtesy, and honesty through the years (2)Phil Coleman for his experience, expertise, salesmanship style (stress-free & personable),and patience with a sense of humor thrown in for good measure (3)Jon Couch for his professional expertise and ease of completing the sales transaction as well as his thoroughness & patience in explaining the extended warranty options to me (4)April (sorry I don't know her last name!) for her consistent, contagious, and cheerful voice when calling the dealership (5)Maxine is ALWAYS cordial and pleasant when it's time to pay for the service performed on your vehicle. ALL employees at Jim Ellis VW are always pleasant and courteous! customer since 2002 ... More

Jim Ellis delivered my 2002 Jetta 1.8T, but I have had nothing but trouble with their service department. It is impossible to schedule an appointment unless you are lucky enough to talk to the appointment nothing but trouble with their service department. It is impossible to schedule an appointment unless you are lucky enough to talk to the appointment rep, if you leave a voice mail, e-mail, or make an appointment on their web site you will NEVER get a response. The service personnel are rude and very unhelpful.<br><br>I never had any problems with the work that they have done, but I've decided to fire them because I can't get them to schedule my 60K service...I don't need this heartache just to give them a couple hundred dollars for service! More