Jim Ellis Volkswagen of Chamblee - Service Center

Bait and switch specialists I took my 2009 GLI in for an intake manifold which I had found out through another repair shop was an extended warranty item. VW nor Ellis never ment I took my 2009 GLI in for an intake manifold which I had found out through another repair shop was an extended warranty item. VW nor Ellis never mentioned that this was so but it came about when I failed and emissions test. So while having the free part replaced, I was approached for a $265 carbon cleaning which I was told would be over $400 later, told I would need a coolant flush for $331 , brake flush for $150. I asked the repair place where I am now taking it if these prices were reasonable. Carbon cleaning should be about $100, coolant flush is not even needed but would be less than $100, brake flush is only done when brake work is done and if necessary and they say it it is not needed. I feel as though they just wanted to make some money on my free repair. More

Awful service department They are really good at selling cars but the service department is absolutely awful. They treat you so bad, sometimes I think they believe they are do They are really good at selling cars but the service department is absolutely awful. They treat you so bad, sometimes I think they believe they are doing me a favor. Unfortunately I had trouble with the emission on my Routan and now it seems my Passat have a defect with the gas tank door. And they service team is rude and no experience with customer service. Will not recommend this dealer to anyone. More

Jim Ellis VW Is great Thank you Jim Ellis VW for making my service experienced a blessing. Tom Mann is the most knowagable manager I have experienced. Thank you for fixing Thank you Jim Ellis VW for making my service experienced a blessing. Tom Mann is the most knowagable manager I have experienced. Thank you for fixing my car and my problem. More

Unethical business practices A few months ago, an insurance company acting on my behalf contracted Jim Ellis Volkswagen of Atlanta to replace the engine in my 2009 Jetta. The dam A few months ago, an insurance company acting on my behalf contracted Jim Ellis Volkswagen of Atlanta to replace the engine in my 2009 Jetta. The damaged engine in my car had 60K miles on it. Because my engine was not new, my insurance company would only pay for a used engine. Jim Ellis contacted me a few days after I took my car in for me authorize work to begin because they had found a used replacement engine. I made it clear to the service representative that I would only authorize a replacement engine with either the same or fewer miles as my original 60K engine. Per the representative, the replacement engine had 35K miles on it. I also informed the representative that I wanted a written statement from Jim Ellis of the mileage and also a warranty on the engine. Once it was confirmed that I would receive both, I authorized work to begin. When work on my car was completed, I picked it up and the cashier informed me that my receipt would serve as my warranty. Also, as agreed upon, the service representative handling the repairs on my car faxed me the original invoice from the third party vendor that supplied Jim Ellis with the replacement engine. Just like the service rep had informed me, the invoice stated that the engine had 35K miles on it. The invoice also included the VIN number of the replacement engine. To verify the engine’s mileage, I ran a Carfax history report on that VIN. Everything that I had been told about the car and engine matched the report except the mileage. The actual mileage on the engine was 85K miles, more than what was on my damaged engine and significantly more than what was told to me and I authorized. When I contacted Jim Ellis, they denied finding the replacement engine and said that the insurance company acting on my behalf found it. To rebut this, I have written documents from the insurance company stating that Jim Ellis found the engine. Despite who sourced the engine, I, via the insurance company, hired Jim Ellis to put a 35K engine into my car and they agreed to do so without doing any due diligence on that engine. To rectify this situation, I demanded that the 85K engine be taken out and the authorized engine be put in. Also, by this point, I requested that my service issue be escalated up to the service manager. After days of continuously calling the service manager and getting the runaround, the service manager finally accepted responsibility for Jim Ellis’ gross negligence and agreed to replace the 85K engine with a 10K engine. Prior to installing the 10K replacement engine and at my request, the manager agreed to run a Carfax report at Jim Ellis’ expense. I do not believe that this ordeal was an accident. I also do not believe that a business of Jim Ellis’ caliber could continue to remain profitable having such shoddy business practices on “accident”. I do not endorse Jim Ellis of Atlanta and will no longer be a patron. More

Terrific Customer Experience!! I bought my first Beetle Turbo S from Jim Ellis in 2002, and my second turbo Beetle in 2012. When I brought my 2012 in for its 30,000 mile check-up, I bought my first Beetle Turbo S from Jim Ellis in 2002, and my second turbo Beetle in 2012. When I brought my 2012 in for its 30,000 mile check-up, I wasn't even looking for a new car, but Phil Coleman is a terrific salesperson! He has a passion for Volkswagens, and it is contagious! He knew I wanted a Beetle similar to my first one, and found the one that is truly the perfect car for me! It is a 2014 Beetle GSR, and I'm thrilled with my "yellow black racer"! If it weren't for Phil taking the time to listen and care about what I really wanted in my car, I would still be driving a car with which I wasn't completely happy. Since 2002 I’ve enjoyed the best customer service consistently. I would absolutely recommend Jim Ellis VW, Phil Coleman in Sales, and Lisa Bokenhagen in Service! Thank you! --- J Hale More

Jim Ellis VW “The guy that was taking care of me name Samel Hukic was a great guy friendly and pleasant explained all that was needed and answered all my questio “The guy that was taking care of me name Samel Hukic was a great guy friendly and pleasant explained all that was needed and answered all my questions. Thank you --- Ermin Z More

"I received much appreciated frequent calls and progresss updates and excellent service from Kelly and Larry. They took great interest and care in repairing my car and patiently answered all my que progresss updates and excellent service from Kelly and Larry. They took great interest and care in repairing my car and patiently answered all my questions and explained the process every step of the way. Spectacular service". -Temple Draper More

I took my car in for the 10,000 mile service. All went just as Lisa said it would. The process was quick, easy and painless! The service was great! just as Lisa said it would. The process was quick, easy and painless! The service was great! More

"Tony is the best service advisor I have ever had the pleasure of working with. He is a great partner in helping me keep both of my VW's in the best condition possible. He always returns my calls pro the pleasure of working with. He is a great partner in helping me keep both of my VW's in the best condition possible. He always returns my calls promptly and explains what work was done during each visit and what is coming up next time. -- Steve Simpson" More

"I purchased my 2009 VW Jetta TDI in September 2008 and have used Jim Ellis for all my service needs since that time. I have also been consistent with my service advisor who is Lisa Bokenhagen. Lisa is and have used Jim Ellis for all my service needs since that time. I have also been consistent with my service advisor who is Lisa Bokenhagen. Lisa is just awesome to work with. When my check engine light came on recently, I called her and we discussed the problem over the phone. She was able to reassure me that in this instance it was not serious and it could wait until I came in for my next service which was just a week away. I was also able to discuss the problem with your expert diesel mechanic Randy Woodall. He also is awesome to work with. Please take the time to tell him what a great job he did in diagnosing my problem and explaining it technically. From my engineering background, diesel engines are a different animal than gasoline engines and having a knowledgable service advisor and mechanic is priceless. Good job to both Lisa and Randy!" More