Jim Ellis Volkswagen of Chamblee - Service Center

Awesome service! My son recently brought his vehicle to this dealership, on his way home from school for what he thought was an emergency service. the service departme My son recently brought his vehicle to this dealership, on his way home from school for what he thought was an emergency service. the service department was amazing, his advisor, Josh, took great care of him, and the pricing was what you can expect when you take your car in for service with a warranty. So thank you Josh for taking care of my baby! More

Great Experience Brought my 2012 GTI in for service and was helped by Josh. He is very knowledgeable and very understanding. I have had nothing but a great experience Brought my 2012 GTI in for service and was helped by Josh. He is very knowledgeable and very understanding. I have had nothing but a great experience the multiple times I have brought my car to Josh. He goes out of his way to make sure you understand the work being performed and the time frame in which you will be back on the road. Definitely recommend this dealership and ask for Josh. More

Great experience with my service consultant!! I have a 2009 VW Jetta and I came in for my 100,000 mile service recently and had a great experience. Josh Jamison always makes sure I understand ever I have a 2009 VW Jetta and I came in for my 100,000 mile service recently and had a great experience. Josh Jamison always makes sure I understand every service that is being done to my car. I never leave the shop feeling like I've been overcharged for services. Josh is always polite and has great customer service. As long as Josh is my service consultant I know I'll be coming back for the rest of my services. Job well done Josh! More

service Went in to get my car service the other day. worked with Josh who was my service advisor. Great experience with both Josh and the service department a Went in to get my car service the other day. worked with Josh who was my service advisor. Great experience with both Josh and the service department as a whole. Thanks and i will be seeing you guys soon. More

SERVICE DEPT recently i took my passat to the service dept for general maintenance and Leo L helped me. I must say, the customer service that he provided has to be recently i took my passat to the service dept for general maintenance and Leo L helped me. I must say, the customer service that he provided has to be one of the best i have ever experienced. he was amazing, i will most def be coming back. Thanks Jim Ellis More

Thanks Joshua Jamison I was passing through on the way to see family when I started to hear a strange noise from my engine. I am from Florida and although I have a great re I was passing through on the way to see family when I started to hear a strange noise from my engine. I am from Florida and although I have a great relationship with my local dealer I was hesitant about one that I had never been to. I was greeted by Joshua Jamison and to my surprise he was very helpful and super nice. He calmed me down and let me know that he was going to help me figure out what was wrong with my car. He let me know step by step what they recommended and his suggestions. Was an all around great experience but a big thanks for your help and honesty Joshua. Its people like him that make an impact on a visit to a dealership. You guys rock, Thanks! More

Bait and switch specialists I took my 2009 GLI in for an intake manifold which I had found out through another repair shop was an extended warranty item. VW nor Ellis never ment I took my 2009 GLI in for an intake manifold which I had found out through another repair shop was an extended warranty item. VW nor Ellis never mentioned that this was so but it came about when I failed and emissions test. So while having the free part replaced, I was approached for a $265 carbon cleaning which I was told would be over $400 later, told I would need a coolant flush for $331 , brake flush for $150. I asked the repair place where I am now taking it if these prices were reasonable. Carbon cleaning should be about $100, coolant flush is not even needed but would be less than $100, brake flush is only done when brake work is done and if necessary and they say it it is not needed. I feel as though they just wanted to make some money on my free repair. More

Awful service department They are really good at selling cars but the service department is absolutely awful. They treat you so bad, sometimes I think they believe they are do They are really good at selling cars but the service department is absolutely awful. They treat you so bad, sometimes I think they believe they are doing me a favor. Unfortunately I had trouble with the emission on my Routan and now it seems my Passat have a defect with the gas tank door. And they service team is rude and no experience with customer service. Will not recommend this dealer to anyone. More

Jim Ellis VW Is great Thank you Jim Ellis VW for making my service experienced a blessing. Tom Mann is the most knowagable manager I have experienced. Thank you for fixing Thank you Jim Ellis VW for making my service experienced a blessing. Tom Mann is the most knowagable manager I have experienced. Thank you for fixing my car and my problem. More

Unethical business practices A few months ago, an insurance company acting on my behalf contracted Jim Ellis Volkswagen of Atlanta to replace the engine in my 2009 Jetta. The dam A few months ago, an insurance company acting on my behalf contracted Jim Ellis Volkswagen of Atlanta to replace the engine in my 2009 Jetta. The damaged engine in my car had 60K miles on it. Because my engine was not new, my insurance company would only pay for a used engine. Jim Ellis contacted me a few days after I took my car in for me authorize work to begin because they had found a used replacement engine. I made it clear to the service representative that I would only authorize a replacement engine with either the same or fewer miles as my original 60K engine. Per the representative, the replacement engine had 35K miles on it. I also informed the representative that I wanted a written statement from Jim Ellis of the mileage and also a warranty on the engine. Once it was confirmed that I would receive both, I authorized work to begin. When work on my car was completed, I picked it up and the cashier informed me that my receipt would serve as my warranty. Also, as agreed upon, the service representative handling the repairs on my car faxed me the original invoice from the third party vendor that supplied Jim Ellis with the replacement engine. Just like the service rep had informed me, the invoice stated that the engine had 35K miles on it. The invoice also included the VIN number of the replacement engine. To verify the engine’s mileage, I ran a Carfax history report on that VIN. Everything that I had been told about the car and engine matched the report except the mileage. The actual mileage on the engine was 85K miles, more than what was on my damaged engine and significantly more than what was told to me and I authorized. When I contacted Jim Ellis, they denied finding the replacement engine and said that the insurance company acting on my behalf found it. To rebut this, I have written documents from the insurance company stating that Jim Ellis found the engine. Despite who sourced the engine, I, via the insurance company, hired Jim Ellis to put a 35K engine into my car and they agreed to do so without doing any due diligence on that engine. To rectify this situation, I demanded that the 85K engine be taken out and the authorized engine be put in. Also, by this point, I requested that my service issue be escalated up to the service manager. After days of continuously calling the service manager and getting the runaround, the service manager finally accepted responsibility for Jim Ellis’ gross negligence and agreed to replace the 85K engine with a 10K engine. Prior to installing the 10K replacement engine and at my request, the manager agreed to run a Carfax report at Jim Ellis’ expense. I do not believe that this ordeal was an accident. I also do not believe that a business of Jim Ellis’ caliber could continue to remain profitable having such shoddy business practices on “accident”. I do not endorse Jim Ellis of Atlanta and will no longer be a patron. More