Jim Ellis Volkswagen of Chamblee - Service Center

Awsome Customer Service My Service Representative was Jermaine Waterton and he was great from the very beginning. He was professional, knowledgable and courteous. Jermaine ch My Service Representative was Jermaine Waterton and he was great from the very beginning. He was professional, knowledgable and courteous. Jermaine checked my vehicle in and insured I would have a ride to the office. Jermaine called me on multiple occasions to keep me abreast of what was wrong with my vehicle. Unfortunaly, we needed major work done and Jermaine was patient and explained all the issues with the vehicle. I decided to complete the work at Jim Ellis. Upon my arrivial, Jermaine was still at the dealership and he explained the bill/services provided in detailed before I went over to the cashier desk to make my payment. As I was driving home, I had additional questions and I didn't hesitate to call Jermaine. He answered my call and answered all my questions. Jermaine even gave me a follow up call the following morning as he was sure I had additional questions (which I did) and he took care of all my concerns. Much appreciated. Thanks, Jermaine and take care. More

Excellent Service Advisors I've owned Volkswagens exclusively, and have largely avoided dealership service shops in favor of smaller VW-specific mechanics. I moved to Atlanta tw I've owned Volkswagens exclusively, and have largely avoided dealership service shops in favor of smaller VW-specific mechanics. I moved to Atlanta two years ago, and because I hadn't found a mechanic I trusted, I opted for Jim Ellis VW in the meantime...I've been seeing Josh Jamison here ever since. They do great work at this shop to be sure, but truly what brings me back here is that I trust the people on the other side of the counter. I try to stay literate about cars and what's going on with mine, but it will always be a mystery to me and so I'm inclined to be skeptical and fearful of THE AUTO SHOP. Josh takes his time to explain the details to me every time and gives me personal insights that help me make the best decisions for my vehicle. This is the place, ya'll! More

Promise made - no promise kept - Sara I called ahead and made an appointment for an oil change, I mentioned that I would wait on the car and would need to have it done quickly, I arrive t I called ahead and made an appointment for an oil change, I mentioned that I would wait on the car and would need to have it done quickly, I arrive the next day, get checked in and then come back in an hour and find that my car hasn't been moved, no work done, and Sara is surprised when I want my keys back and tell her I'm leaving. Not only did she not even attempt to keep her word but she had so little respect for my time that she didn't bother to tell me they were backed up and there was no way I was going to get the service in the time promised. I had another VW dealer change my oil. Sara richly deserves this bad review. This kind of rudeness will not be tolerated. More

Great Service I came into the service department in need of a new battery when passing through the state. I recieved excellent service . I told Joshua Jamison I did I came into the service department in need of a new battery when passing through the state. I recieved excellent service . I told Joshua Jamison I didn't not have much time and he went beyond to get me out quickly without a appointment. Thank you again Jim Ellis Service and the complimentary car wash was a pleasant surprise . More

Great service! Brought my Jetta in for service, Rich Truong My Service Advisor was very professional handling my vehicle. They took 1 day like they stated to fix my Brought my Jetta in for service, Rich Truong My Service Advisor was very professional handling my vehicle. They took 1 day like they stated to fix my vehicle. Highly recommend this dealership! More

Great Experience! I recently visited the service department at Jim Ellis at could not be happier with my experience. My service advisor, Tania Santos was extremely hel I recently visited the service department at Jim Ellis at could not be happier with my experience. My service advisor, Tania Santos was extremely helpful. She explained the process for the work I needed done, and even called me throughout the day to update me on the repairs required. She was super friendly and knowledgeable. I have no doubts in returning to this dealership for my future service and sales needs. More

Great Service, helpful staff Every time I go into Jim Ellis VW in Chamblee I am met with friendly staff that is full of enthusiasm. Recently, I met with Tania in service and she w Every time I go into Jim Ellis VW in Chamblee I am met with friendly staff that is full of enthusiasm. Recently, I met with Tania in service and she was more than adequately helpful. Her love and pride for the brand show through her work and I couldn't have had a better experience because of her. A+ work and I will be returning to this dealer specifically because of this experience. More