Jim Ellis Volkswagen of Chamblee - Service Center

Promise made - no promise kept - Sara I called ahead and made an appointment for an oil change, I mentioned that I would wait on the car and would need to have it done quickly, I arrive t I called ahead and made an appointment for an oil change, I mentioned that I would wait on the car and would need to have it done quickly, I arrive the next day, get checked in and then come back in an hour and find that my car hasn't been moved, no work done, and Sara is surprised when I want my keys back and tell her I'm leaving. Not only did she not even attempt to keep her word but she had so little respect for my time that she didn't bother to tell me they were backed up and there was no way I was going to get the service in the time promised. I had another VW dealer change my oil. Sara richly deserves this bad review. This kind of rudeness will not be tolerated. More

Great Service I came into the service department in need of a new battery when passing through the state. I recieved excellent service . I told Joshua Jamison I did I came into the service department in need of a new battery when passing through the state. I recieved excellent service . I told Joshua Jamison I didn't not have much time and he went beyond to get me out quickly without a appointment. Thank you again Jim Ellis Service and the complimentary car wash was a pleasant surprise . More

Great service! Brought my Jetta in for service, Rich Truong My Service Advisor was very professional handling my vehicle. They took 1 day like they stated to fix my Brought my Jetta in for service, Rich Truong My Service Advisor was very professional handling my vehicle. They took 1 day like they stated to fix my vehicle. Highly recommend this dealership! More

Great Experience! I recently visited the service department at Jim Ellis at could not be happier with my experience. My service advisor, Tania Santos was extremely hel I recently visited the service department at Jim Ellis at could not be happier with my experience. My service advisor, Tania Santos was extremely helpful. She explained the process for the work I needed done, and even called me throughout the day to update me on the repairs required. She was super friendly and knowledgeable. I have no doubts in returning to this dealership for my future service and sales needs. More

Great Service, helpful staff Every time I go into Jim Ellis VW in Chamblee I am met with friendly staff that is full of enthusiasm. Recently, I met with Tania in service and she w Every time I go into Jim Ellis VW in Chamblee I am met with friendly staff that is full of enthusiasm. Recently, I met with Tania in service and she was more than adequately helpful. Her love and pride for the brand show through her work and I couldn't have had a better experience because of her. A+ work and I will be returning to this dealer specifically because of this experience. More

Not your typical dealership! There is no question she could not answer! I even tried to stump her and she caught on! Tania Santos is now my VW Yoda (genius)! It's refreshing to There is no question she could not answer! I even tried to stump her and she caught on! Tania Santos is now my VW Yoda (genius)! It's refreshing to see someone so passionate about their work. This gives me great confidence that my car is in the right hands! I will be back and I will be recommending Jim Ellis and especially Tania Santos to all friend and Family. More

Great friendly staff I came Into town to visit and was greeted with a warm welcome from the employees at Jim Ellis Service . Josh Jamison took care of my Vehicle needs in I came Into town to visit and was greeted with a warm welcome from the employees at Jim Ellis Service . Josh Jamison took care of my Vehicle needs in a trimly fasion. Thanks again More

Great Staff Josh Jamison made me and my girlfriend comfortable when coming in for service. Well trained staff and nice place to have your vehicle serviced. Thank Josh Jamison made me and my girlfriend comfortable when coming in for service. Well trained staff and nice place to have your vehicle serviced. Thank again you guys and we will see you on our next service visit. More

UPDATE: Jim Ellis Service Above & Beyond---still wary of veh UPDATE: I STILL love my Beetle, and I still don't trust that there isn't something wonky with the electrical. In terms of Jim Ellis Service, Josh and UPDATE: I STILL love my Beetle, and I still don't trust that there isn't something wonky with the electrical. In terms of Jim Ellis Service, Josh and Tom reminded me why I fell in love with the dealership in the first place. Even when dealing with an irate customer, they still took my concerns seriously and kept working with me. Their patience alone deserves five stars. It was their willingness to listen and truly try to help me solve the problem that deserves so much more than five stars. For a woman, I can't explain how caiming it feels to have your concerns not only heard but taken seriously in the service area. Thank you, thank you, thank you! I love my Beetle. What I don't love is that it clearly has an electrical problem that the dealership refuses to acknowledge. The car wouldnt start in the summer. To make a long story short, Jim Ellis wouldn't help bc I was visiting family too far away. VW roadside wouldnt help because they said that I actually didn't have two years of roadside assistance like I was told that I did. Nearby VW dealerships were quoting me a week or longer to look at it. Bought a new battery, all seemed to be fixed, but I took it to the dealership just to be safe. I detailed every issue. They couldnt recreate the problem aND instead tried to sell me tires. Fast forward to Saturday. Stopped at a gas station, wheel locked and car wouldnt start---just like in the summer. It eventually started. Monday night, go to dinner. Initially, key wouldnt open the door, car wouldnt start. No one at dealership other than the receptionist would talk to me. Car eventually cranked after half an hour. Jim Ellis needs to take this car and fix it. But I'm not driving it again and I'm not paying to tow it. You said I had roadside, so come get thenough thing. More