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Jim Ellis Volkswagen of Chamblee - Service Center
Atlanta, GA
176 Reviews
176 Reviews of Jim Ellis Volkswagen of Chamblee - Service Center
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November 05, 2018
Great experience! I don't really like dealerships, and I'm not a real fan of writing reviews either. But I am really satisfied with the service I get at the Jim Ellis V I don't really like dealerships, and I'm not a real fan of writing reviews either. But I am really satisfied with the service I get at the Jim Ellis VW. I never get the feeling I'm being pushed into a sale. I get text updates at each stage of repair. They have work stations with free wi-fi. They have donuts and coffee and TV in the waiting room. Everything here feels different than other dealers and makes the wait, the expense, and the trouble a little better. So here's a shout out for good service, good amenities, and nice experience. Cheers! More
by dpark75
Employees Worked With
Leo Leyva
November 02, 2018
Great Service department experience highly recommend Ryan in the service department. He really worked with me to help me understand what is absolutely necessary to service now, and what highly recommend Ryan in the service department. He really worked with me to help me understand what is absolutely necessary to service now, and what I can wait on. Really appreciate his help!! More
by Cars123
Employees Worked With
Ryan Barry
July 22, 2018
Professional and awesome Our sales person Mr. Trey Shaw was most professional and experienced. I appreciated the no-hassle attitude yet his ease at making sure he answered all Our sales person Mr. Trey Shaw was most professional and experienced. I appreciated the no-hassle attitude yet his ease at making sure he answered all of our questions and concerns. This was my best car buying experience! More
by Eosgal
Employees Worked With
Lance Jeter, Trey Shaw
June 29, 2018
A true service advisor Scheduled appt with Rose I got there my paperwork was ready she did a walk around and check tires and condition of my vehicle . I was advised of mait Scheduled appt with Rose I got there my paperwork was ready she did a walk around and check tires and condition of my vehicle . I was advised of mait needs she went above call to make sure I was in great hands . A true asset to the company all my work and money will be spent at Jim Ellis More
by Stealthy horse
Employees Worked With
Rose shick
March 19, 2018
Excellent service experience with Ryan Barry I took my VW Golf in to have it looked at, due to a rattling noise coming from the front of the vehicle. Ryan Barry was assigned to me to assist. R I took my VW Golf in to have it looked at, due to a rattling noise coming from the front of the vehicle. Ryan Barry was assigned to me to assist. Ryan was courteous, friendly and professional. He asked the right questions and communicated well, ensuring I understood everything they were going to do. Ryan noticed I was due for a service in a month, so asked if I wanted to do that whilst I was already there which I agreed to. Within 3 hours of drop off, I had my car back, fixed and on the road. Thanks, Ryan! More
by RyanG
Employees Worked With
Ryan Barry
February 01, 2018
Service, oil change Ryan was a very pleasant and knowledgeable representative. I really liked his authentic and genuine attitude. He is a true asset to the team. The s Ryan was a very pleasant and knowledgeable representative. I really liked his authentic and genuine attitude. He is a true asset to the team. The service department in general is to be commended (in particular the technician that worked on my car and ran diagnostics), I always feel confident in the service and care I receive at your dealership. The waiting area was clean, pleasant with adequate seating and refreshments and staff available to assist. Your dealership is head and shoulders above other dealerships in the atlanta metro area. More
by Homehealthnurse
Employees Worked With
Ryan in service took care of everything and made the experience stress free. I appreciate his patience and knowledge for my model and upcoming service issues. He is an assets to your team.
December 21, 2017
Quality Customer Service! Jim Ellis Volkswagen in Atlanta was quick and offered superior customer service. Thanks to Ryan Barry my experience was great and i will definitely be Jim Ellis Volkswagen in Atlanta was quick and offered superior customer service. Thanks to Ryan Barry my experience was great and i will definitely be recommending this service department and Ryan to friends and family with Volkswagens! More
by sle81256
Employees Worked With
Ryan Barry
November 10, 2017
A timely and efficient surprise My sunroof refused to close with rain moving in within hours. After a hasty ( and admittedly crude) emergency patch job I delivered my Rabbit to Scott My sunroof refused to close with rain moving in within hours. After a hasty ( and admittedly crude) emergency patch job I delivered my Rabbit to Scott Croston expecting a long and complicated repair. Scott reassured me that they would get to my problem and keep me informed every step of the way. I was pleasantly surprised when Scott called me in just a few hours to tell me my repair was complete. The entire process was quick and painless - I will definitely be back should I need another repair! More
by xraylazarus
Employees Worked With
June 20, 2017
Awsome Customer Service My Service Representative was Jermaine Waterton and he was great from the very beginning. He was professional, knowledgable and courteous. Jermaine ch My Service Representative was Jermaine Waterton and he was great from the very beginning. He was professional, knowledgable and courteous. Jermaine checked my vehicle in and insured I would have a ride to the office. Jermaine called me on multiple occasions to keep me abreast of what was wrong with my vehicle. Unfortunaly, we needed major work done and Jermaine was patient and explained all the issues with the vehicle. I decided to complete the work at Jim Ellis. Upon my arrivial, Jermaine was still at the dealership and he explained the bill/services provided in detailed before I went over to the cashier desk to make my payment. As I was driving home, I had additional questions and I didn't hesitate to call Jermaine. He answered my call and answered all my questions. Jermaine even gave me a follow up call the following morning as he was sure I had additional questions (which I did) and he took care of all my concerns. Much appreciated. Thanks, Jermaine and take care. More
by The Original
Employees Worked With
Jermaine Waterton
April 05, 2017
Excellent Service Advisors I've owned Volkswagens exclusively, and have largely avoided dealership service shops in favor of smaller VW-specific mechanics. I moved to Atlanta tw I've owned Volkswagens exclusively, and have largely avoided dealership service shops in favor of smaller VW-specific mechanics. I moved to Atlanta two years ago, and because I hadn't found a mechanic I trusted, I opted for Jim Ellis VW in the meantime...I've been seeing Josh Jamison here ever since. They do great work at this shop to be sure, but truly what brings me back here is that I trust the people on the other side of the counter. I try to stay literate about cars and what's going on with mine, but it will always be a mystery to me and so I'm inclined to be skeptical and fearful of THE AUTO SHOP. Josh takes his time to explain the details to me every time and gives me personal insights that help me make the best decisions for my vehicle. This is the place, ya'll! More
by M Word
Employees Worked With
Josh Jamison, Leo Leyva
