Jim Ellis Volkswagen of Chamblee - Service Center

Awesome Service - EVERY TIME! Rose, Leo and the service team are awesome. I went in for my 100K TDi service for my passat and they did a great job and as always Rose was on top of Rose, Leo and the service team are awesome. I went in for my 100K TDi service for my passat and they did a great job and as always Rose was on top of her game. I truly enjoy coming in to have my VW Passat TDi serviced. Thank you team!!! More

I'll be back. Rose was very patient and helpful in taking care of me when I had to get repairs on my car. The labor on my car was going to take a long time and I ne Rose was very patient and helpful in taking care of me when I had to get repairs on my car. The labor on my car was going to take a long time and I needed a rental car. I did not have a current insurance card and she contacted my insurance company to get proof of insurance. She was patient and persistent with obtaining the paperwork needed. The repairs were done and Rose contacted me immediately. She is friendly and does her job well. More

Great service department. We all have suffered through horrible experiences with both buying and servicing cars. Most dealerships are awful places to go. Jim Ellis VW has been We all have suffered through horrible experiences with both buying and servicing cars. Most dealerships are awful places to go. Jim Ellis VW has been an exception. They seem to hire better and train better. The staff culture doesn't seem like the usual sleazy dealership thing. Thanks Rose Shuck for your courtesy and professionalism! More

Rose is a life saver! Rose is a lifesaver. She knows me, my car, my needs, etc. Every time I have an appointment she gives me the estimate before service and will list any Rose is a lifesaver. She knows me, my car, my needs, etc. Every time I have an appointment she gives me the estimate before service and will list any upcoming maintenance and est. costs so I can plan accordingly. This time I had a dead battery and engine rattling that appeared suddenly. I called her in a panic on my way to the shop on a Friday morning and she said "don't worry Ms. -. Come straight here and we will handle everything." I was in and out within 3 hours. More

Unexpected visit Once again it's Miss Rose to the rescue. Recently I hit a pothole while driving in Midtown (I know, what a surprise), immediately a warning light popp Once again it's Miss Rose to the rescue. Recently I hit a pothole while driving in Midtown (I know, what a surprise), immediately a warning light popped on to notify me that my rear turn signal bulb was out. Ugh, what a hassle. YouTube it. A week goes by. Didn't buy bulb. YouTube it again. Another few days go by. Bulb still out, ugh. Was driving in the vacinity of Jim Ellis VW and thought I would drop in to see if they could fix it. Rose promptly greeted me as I walked in the door and asked how she could help. Mentioned the bulb error message and she went to the car to check the code. She looked up my records and mentioned that the car was still under warranty and wouldn't cost me any money to fix. Happy me! Didn't even care that she said it would take 45 minutes. It was less time than that and I don't have that nagging warning light on anymore! Miss Rose you are the best! More

Great job as always!!!! It's always a pleasure to walk into the service center and be received with warm smiles around!...Rose and the team do a great job and I always walk o It's always a pleasure to walk into the service center and be received with warm smiles around!...Rose and the team do a great job and I always walk out content with the answers to any questions that I had and the fact that my car is in really really good hands!...Thanks again for your great service!!!! More

Really supporty Seth and Rose are all pretty nice and friendly. They offered a lot of extra help when I was there I would recommend them for whoever wants to get his/ Seth and Rose are all pretty nice and friendly. They offered a lot of extra help when I was there I would recommend them for whoever wants to get his/ her car done. More

Supreme Service You can't beat the care and service provided by the Jim Ellis VW team! They treat you like they hope to be treated. We'll definitely be back. You can't beat the care and service provided by the Jim Ellis VW team! They treat you like they hope to be treated. We'll definitely be back. More

Great Service Rose was extremely helpful and kind throughout the service process. When the car needed significant work done she was genuinely concerned about helpin Rose was extremely helpful and kind throughout the service process. When the car needed significant work done she was genuinely concerned about helping us get the price of work reduced and communicated well during the process. Would highly recommend. More

Excellent service I can't say enough about the awesome service I received. Everyone was curteous & pleasant. They even used their curtesy shuttle service although it wa I can't say enough about the awesome service I received. Everyone was curteous & pleasant. They even used their curtesy shuttle service although it was Sat. I dropped of my car, went to Walmart, & then came back & picked up my car. The time was within the time frame they said. The icing on the cake was the lightly washed my car! I can't say enough good things especially about Rose. More