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Jim Ellis Volkswagen of Chamblee - Service Center

Atlanta, GA

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176 Reviews

176 Reviews of Jim Ellis Volkswagen of Chamblee - Service Center

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August 03, 2023

Very knowledgeable about VW cars. Overall great service advice. Keeps my car in top shape. More

by Charles A Militana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Croston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marcus Johnson
Aug 07, 2023 -

Jim Ellis Volkswagen of Chamblee responded

It is great to hear that everything was completed quickly and to your satisfaction! Thanks again for your business! Take care!

May 11, 2023

Never got a call back about wasted time, three days of appts, and almost being robbed during service!p More

by douglas favors
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Croston
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2023 -

Jim Ellis Volkswagen of Chamblee responded

Douglas Favors, we are so disappointed to learn of this situation you have described. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (770) 458-6811. We look forward to hearing from you.

October 03, 2022

Today was my first visit to this location. I have been working with Chris Anderson since 2015 and he invited me to try this location. I trust his judgment and he helps me keep up with my car m More

by Sabrina1115
Recommend Dealer
Yes
Employees Worked With
Chris Anderson
Oct 07, 2022 -

Jim Ellis Volkswagen of Chamblee responded

Your comments keep us motivated and working hard for all our guests, Sabrina1115! Thank you so much for choosing Jim Ellis Volkswagen of Chamblee as your first choice for service!

December 11, 2020

Leo Leyva has been my Service Tech for the past 3 visits since Rose went to a new position within Jim Ellis. Leo handled my Touareg in a Timely Manner, with Excellent Quality VW Service and a Clean Vehicle More

by Birch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Leo Leyva , Phil Coleman
Dec 16, 2020 -

Jim Ellis Volkswagen of Chamblee responded

Birch, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for choosing Jim Ellis Volkswagen - Atlanta as your first choice for service!

February 10, 2020

Ace was very knowledgeable and kind. I scheduled maintenance for my Passat. When I arrived I was greeted and felt welcomed.. It was a blessing to have Ace as my technician.. I received extraordinari More

by onlyrenag
Recommend Dealer
Yes
Employees Worked With
Ace Rodriguez, Will Williams
January 05, 2020

Best Service Everytime Coming in for service is always a pleasant experience. In large part thanks to Rose Shuck. She keeps me informed throughout the process and values my More

by richardthogan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phil Coleman, Rose Shuck
Jan 08, 2020 -

Jim Ellis Volkswagen of Chamblee responded

Richard, this is so awesome! We are so grateful for your loyalty and support throughout the years. We will be sure to share this positive feedback with Rose, Phil and the rest of our team. Thank you for taking the time to leave us this review. We look forward to your next visit. Have a great day!

October 03, 2019

Rose comes through with excellent service ROSE Aways handles my Service in a timely manner..excellent quality VW service and a clean car... Phil Coleman my Sales contact and Friend introduced More

by Birch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robby Boleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rudy Malaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Millo Antola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Coleman, Lance Jeter, Rose Shuck
Oct 08, 2019 -

Jim Ellis Volkswagen of Chamblee responded

Birch, thank you so much for your kind words and this high star review. It is a pleasure to see you every time you come in and we are so grateful for your Jim Ellis loyalty. We will be sure to pass your positive feedback along to Rose, Phil and the rest of the team. Have an awesome day!

September 28, 2019

Great service Rose was my auto advisor and as always provides great service with a warm smile. She is always helpful and goes above and beyond to make sure I get q More

by yzthomas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rose Shuck
Oct 04, 2019 -

Jim Ellis Volkswagen of Chamblee responded

Thank you so much for this kind review about Rose. We hope to see you again soon. Have an awesome day!

September 28, 2019

Responsive and Honest I had a handbreak hickup i wanted to have checked Rose got me the very next morning and very shortly , she came back to me, told me they looked at it More

by Jacky
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rose Shuck
Oct 01, 2019 -

Jim Ellis Volkswagen of Chamblee responded

Jacky, thank you for taking the time to give us this positive feedback about our service department. We will be sure to share your kind words with Rose and the rest of the team. We look forward to your next visit! Take care!

September 26, 2019

Great service Recommending Rose to be everyone’s Customer Service Rep. She’s fantastic. I appreciate her explanation about the service on my vehicle & answering my More

by lrowenabell
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rose Shuck
Oct 04, 2019 -

Jim Ellis Volkswagen of Chamblee responded

We will be sure to share your kind words with Rose and the rest of the team. Thank you for taking the time to give us this great feedback. We look forward to your next visit. Have a great day!

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