Jim Ellis Volkswagen of Chamblee

Tony has great customer service skills as well as passion for his job. He is the only one I will go to for maintenance on my car. If he wasn't there, I probably go to the VW dealership near my house but inst for his job. He is the only one I will go to for maintenance on my car. If he wasn't there, I probably go to the VW dealership near my house but instead I travel 30 minutes to visit Tony at the Jim Ellis VW service department. I based my loyalty on customer service and I am grateful to receive great service from the Jim Ellis team. Thanks, David Chiem More

My salesman was very patient in describing the qualities and features of the car. I was really very impressed with this dealership.With the help of Mr. Ramirez, I found a beautiful car that I know I will lo and features of the car. I was really very impressed with this dealership.With the help of Mr. Ramirez, I found a beautiful car that I know I will love for a long time. I couldn't be happier. The entire experience was exceptional... --Beth Langhorst More

"Having a dealer that will work with the custormer, matching any other dealers offer plus some and on top of that, finding the hard to find "VW Passat TDI" and in the exact color i wanted. That is a pl matching any other dealers offer plus some and on top of that, finding the hard to find "VW Passat TDI" and in the exact color i wanted. That is a place a man can do business with. Thanks.--Richard Vail" More

My visits to Jim Ellis Volkswagen of Chamblee have always been excellent service experiences, and my most recent trip was no exception. My husband and I were leaving for a 10 day vacation to Florida on Satur been excellent service experiences, and my most recent trip was no exception. My husband and I were leaving for a 10 day vacation to Florida on Saturday morning (5/19), and the night before my 2012 VW CC "died". I believe it was a few minutes before the service department closed on that Friday night, and I called Bill Morris immediately (he's the best!). He answered right away and I was relieved. I told him the issues, and he gave me his recommendation. Taking his advice, I called the towing company and had my car left at the dealership to try and get an appointment first thing on Saturday morning. I called first thing and spoke with "Alicia". I explained the situation, that I had spoken with Bill the night before, that I was looking to get an appointment immediately, and that I was scheduled to leave for out of town that morning at 6am. She did her best, and told me to come in and see what they could do (either first available appointment or rental car). I wanted to be up front, and explained I couldn't wait until Monday for service. I either needed an appointment that day or I needed a rental. I understood this was a hard request on what was most likely a busy Saturday, but Alisha told me she would do her best. I appreciated her being open and willing to "make it happen". I can't remember if I also spoke with Tony on the phone, or if it was first when I came in, but he was the primary person who helped me with my situation. I came in to the service department around 10am, and spoke with Tony. He let me know the status of my car's situation (I needed a new fuel injector), as well as what could be done regarding my requests. He explained that loaning me a rental car from VW was not possible as I was traveling out of state for insurance reasons, and given the 10 day period I would be gone, I would have needed to pay the difference of the days my car was not being worked on whether from VW or Enterprise regardless. I would have been willing to pay it, but of course understood the insurance would not be valid outside of Georgia. Tony let me know they were going to let the service technician know I was "waiting" to see how long it may take to determine the availability of the parts needed, etc. We waited for approximately 20 minutes, and Tony/Alicia called us back to the desk and let us know it could be ready around 2pm. This was a reasonable time period given the service needed, although it was far later than we had hoped to leave. All in all, it was the best possible scenario, and my husband and I so appreciated everyone's cooperation in getting us back on the road as soon as possible. The icing on the cake, however, was Tony's call on Monday morning making sure my husband and I made it down to Florida okay, and to see how the car was running. THIS IS OUTSTANDING SERVICE! I was SO impressed, and felt like a valued customer. Monday happened to be my husband's and my one year wedding anniversary, and we were so glad to receive his thoughtful call, and to be in Florida with family (and not stranded in Georgia) for the planned celebration. Thank you, Bill, Alisha, and Tony, for your outstanding efforts and service! Thank you also to the service technician who worked on my car and had it ready exactly at 2pm! You turned what could have been a truly disheartening experience into a positive experience, and left me thinking "WOW.... Why would I ever buy a car that was not sold at Jim Ellis VW?" I love my car, and I love my service at Jim Ellis VW... Thank you, thank you, thank you!!!!! --Morgan More

Both the service and parts departments seem to work really hard to make sure that their customers needs are taken care of in reasonable time and at what I have been surprised by a reasonable price. The really hard to make sure that their customers needs are taken care of in reasonable time and at what I have been surprised by a reasonable price. They keep you informed and do what needs to be done in a reasonable time. I appreciate good customer service and these departments go far above what I have come to expect from companies, especially ones that deal with the volume of customers that this dealership does. More

"Mr. Ellis you have a very professional staff working for you. Both Jason and Robby are very knowledgeable and a pleasure to deal with. Thank you." --Susan Lapolla working for you. Both Jason and Robby are very knowledgeable and a pleasure to deal with. Thank you." --Susan Lapolla More

Took the Jetta TDI in for its 20k service. We usually do ALL of the service ourselves, but since the price was included in the car, I took a chance. This is a new car to me and I was very nervous. They ha ALL of the service ourselves, but since the price was included in the car, I took a chance. This is a new car to me and I was very nervous. They had no problem with my asking for the oil bottles. They used the correct oil and oil level was correct. They answered my questions about needing a vag com for the fuel filter and discussed the procedure in detail (no, you don't despite what the TDI club website says) Service was done perfectly and with a good attitude. I am the type of person who would probably get on a serve department's last good nerve. So far Jim Ellis VW is batting 1000 with me and I am VERY hard to please. More

"I have always enjoyed visiting Jim Ellis when I'm "I have always enjoyed visiting Jim Ellis when I'm In the market for a car. My daughter graduated from college in May 2011 and for her graduation gi "I have always enjoyed visiting Jim Ellis when I'm In the market for a car. My daughter graduated from college in May 2011 and for her graduation gift we got her a Mazda from Jim Ellis. As far as I'm concern when I go to any other dealer they never come close to the serve and the kindness I've been shown at the Jim Ellis family. Thank you again, it was pleasure doing business again with you." --Venus Desamours Simeon More

I was referred to Phil by a client of mine. I was very pleased. I only hope my company's employees treat our customers as well as I was treated by Jim Ellis VW. I have never had a favorable opinion of d pleased. I only hope my company's employees treat our customers as well as I was treated by Jim Ellis VW. I have never had a favorable opinion of dealers, but these guys are different. They had the exact car I wanted and worked with me on the price in a non combative way. I was expecting to be forgotten the minute I picked up the car, and that is not the case. Phil has kept in touch to make sure I was happy and even helped me schedule my first service. I feel like Phil is now my "car guy". More

"Your Staff at Jim Ellis VW/P'tree Industrial Is the Greatest! Buying a car can be a traumatic experience for a woman, but at Jim Ellis, the professional staff actually made it easy and enjoyable to buy Greatest! Buying a car can be a traumatic experience for a woman, but at Jim Ellis, the professional staff actually made it easy and enjoyable to buy a car. I had been looking for a car for about 6 months, I drove lots of models but none felt right. I went in to service my car and went to the showroom while waiting. I kept looking at various models and your salesman, Jason Reeves, humored me and allowed me to drive the Jetta, Jetta Wagon and Passat. He insisted that the car for me was the CC, but I thought that it was too sporty and out of my price range. Finally, at his suggestion I drove the CC and I loved it just as he said I would. Between the patience of Jason and Jon Couch they made me a deal on the car that I really love that worked perfectly financially Everyday I drive down 285 with a big smile on my face - I really love my CC! I would recommend Jason, Jon and Jim Ellis to any of my friends or family looking for a car." --Rosie More