Jim Ellis Volkswagen of Chamblee

SERVICE DEPT recently i took my passat to the service dept for general maintenance and Leo L helped me. I must say, the customer service that he provided has to be recently i took my passat to the service dept for general maintenance and Leo L helped me. I must say, the customer service that he provided has to be one of the best i have ever experienced. he was amazing, i will most def be coming back. Thanks Jim Ellis More

Great Experience Brought my 2012 GTI in for service and was helped by Josh. He is very knowledgeable and very understanding. I have had nothing but a great experience Brought my 2012 GTI in for service and was helped by Josh. He is very knowledgeable and very understanding. I have had nothing but a great experience the multiple times I have brought my car to Josh. He goes out of his way to make sure you understand the work being performed and the time frame in which you will be back on the road. Definitely recommend this dealership and ask for Josh. More

Easy and painless car buying experience. Got our new Sportwagen over at VW of Atlanta from Szymon. Very knowledgeable and hospitable young man. We had great buying car experience overall! Tha Got our new Sportwagen over at VW of Atlanta from Szymon. Very knowledgeable and hospitable young man. We had great buying car experience overall! Thanks More

Thanks Joshua Jamison I was passing through on the way to see family when I started to hear a strange noise from my engine. I am from Florida and although I have a great re I was passing through on the way to see family when I started to hear a strange noise from my engine. I am from Florida and although I have a great relationship with my local dealer I was hesitant about one that I had never been to. I was greeted by Joshua Jamison and to my surprise he was very helpful and super nice. He calmed me down and let me know that he was going to help me figure out what was wrong with my car. He let me know step by step what they recommended and his suggestions. Was an all around great experience but a big thanks for your help and honesty Joshua. Its people like him that make an impact on a visit to a dealership. You guys rock, Thanks! More

Bait and switch specialists I took my 2009 GLI in for an intake manifold which I had found out through another repair shop was an extended warranty item. VW nor Ellis never ment I took my 2009 GLI in for an intake manifold which I had found out through another repair shop was an extended warranty item. VW nor Ellis never mentioned that this was so but it came about when I failed and emissions test. So while having the free part replaced, I was approached for a $265 carbon cleaning which I was told would be over $400 later, told I would need a coolant flush for $331 , brake flush for $150. I asked the repair place where I am now taking it if these prices were reasonable. Carbon cleaning should be about $100, coolant flush is not even needed but would be less than $100, brake flush is only done when brake work is done and if necessary and they say it it is not needed. I feel as though they just wanted to make some money on my free repair. More

Horrible If your skin is lacking life then you are at home. We got lied to and was kept for 3 hours waiting. We came back with check of full payment and find If your skin is lacking life then you are at home. We got lied to and was kept for 3 hours waiting. We came back with check of full payment and find out the car is blocked so called behind other cars. Then the representative who has math issues comes and says that he doesn't believe he will be able to get the car. The representative says the car us blocked in by cars that the keys are gone. Like the car keys are taken home with sales reps and not at the dealership. Horrible dealership. More

Would visit again There is always someone who welcomes you when you enter the dealership. Everyone I worked with tried very hard to make sure I was able to walk out wi There is always someone who welcomes you when you enter the dealership. Everyone I worked with tried very hard to make sure I was able to walk out with the car I wanted. A sales representative I worked with, Aundra, was careful in everything which I very prefer because I can be a bit picky. More

Best buying experience I wanted a car that was hard to come by. Despite the difficulty finding the car, I still got the price I felt was fair. The car came in earlier than e I wanted a car that was hard to come by. Despite the difficulty finding the car, I still got the price I felt was fair. The car came in earlier than expected also. No over promising involved. Just over delivering!! They gave me the red carpet treatment and even the finance office was easy and quick. They have a lifetime customer. Thanks again guys. More

Awful service department They are really good at selling cars but the service department is absolutely awful. They treat you so bad, sometimes I think they believe they are do They are really good at selling cars but the service department is absolutely awful. They treat you so bad, sometimes I think they believe they are doing me a favor. Unfortunately I had trouble with the emission on my Routan and now it seems my Passat have a defect with the gas tank door. And they service team is rude and no experience with customer service. Will not recommend this dealer to anyone. More

Fantastic, The best customer service The sales rep Lance Jeter was the main reason we bought the car. His character and customer service was off the charts. recommend everyone seeing him The sales rep Lance Jeter was the main reason we bought the car. His character and customer service was off the charts. recommend everyone seeing him when you stop in. More