Jim Ellis Volkswagen of Chamblee

Promise made - no promise kept - Sara I called ahead and made an appointment for an oil change, I mentioned that I would wait on the car and would need to have it done quickly, I arrive t I called ahead and made an appointment for an oil change, I mentioned that I would wait on the car and would need to have it done quickly, I arrive the next day, get checked in and then come back in an hour and find that my car hasn't been moved, no work done, and Sara is surprised when I want my keys back and tell her I'm leaving. Not only did she not even attempt to keep her word but she had so little respect for my time that she didn't bother to tell me they were backed up and there was no way I was going to get the service in the time promised. I had another VW dealer change my oil. Sara richly deserves this bad review. This kind of rudeness will not be tolerated. More

Brian Bolton was very dedicated I recently purchased a pre owned truck from J Ellis VW Atlanta. It was about a hour and half drive so I asked the salesman, via text message, to save I recently purchased a pre owned truck from J Ellis VW Atlanta. It was about a hour and half drive so I asked the salesman, via text message, to save me a trip by just telling me everything that was wrong with the truck. He was very forthcoming and even took additional pictures of the few dings and dents in the truck. He stated late after a lengthy negotiation to finish the deal. He delivered this level of dedication while dealing with a family tragedy. He followed up after the sale and remained helpful when we forgot to get our garage door opener out of the vehicle we traded. I would recommend Brian Bolton to anyone purchasing a vehicle. More

Great Service I came into the service department in need of a new battery when passing through the state. I recieved excellent service . I told Joshua Jamison I did I came into the service department in need of a new battery when passing through the state. I recieved excellent service . I told Joshua Jamison I didn't not have much time and he went beyond to get me out quickly without a appointment. Thank you again Jim Ellis Service and the complimentary car wash was a pleasant surprise . More

Great service! Brought my Jetta in for service, Rich Truong My Service Advisor was very professional handling my vehicle. They took 1 day like they stated to fix my Brought my Jetta in for service, Rich Truong My Service Advisor was very professional handling my vehicle. They took 1 day like they stated to fix my vehicle. Highly recommend this dealership! More

Brian Bolton is the guy to go to Brian Bolton was a great salesman. He didn't pressure me and we were able to work together to find a car that was in my price range. I will definitely Brian Bolton was a great salesman. He didn't pressure me and we were able to work together to find a car that was in my price range. I will definitely go back to him when I'm in the market for another new or used car. More

I thought places like this were a thing of the past. I cant say enough good things about Jim Ellis Volkswagen. It's rare that I write a review but I felt the need due to the professionalism & fairness I I cant say enough good things about Jim Ellis Volkswagen. It's rare that I write a review but I felt the need due to the professionalism & fairness I received at JEV. My salesman was Joe Luna. He was fair, knowledgeable and an absolute professional. He answered all of my questions thoroughly & actually gave me the bottom line price of the car I wanted. I shopped at other VW dealerships around Atlanta, getting a bottom line price before a huge sales pitch & "Why don't you come in & talk with us" routine was impossible prior to visiting JEV. I could not believe that such a fair & honest car dealership still exists in 2016. I will definitely purchase all my future cars from Jim Ellis. My finance officer was Lance Jeter. Lance is a xxxxxxpro with complete knowledge of his profession & he has a great personality to boot. Lance answered all of my questions with thorough knowledge & complete honesty. The complete honesty part shocked me again. This is rare in any person in 2016. Thank you Joe, Lance & Jim. Your dealership is the best I've ever visited. Thank you again Chris More

Great dealership great people I traveled 2.5 hours to this dealership based on the description that was shown and described by the sales staff. When I arrived the Mustang GT 2011 I traveled 2.5 hours to this dealership based on the description that was shown and described by the sales staff. When I arrived the Mustang GT 2011 was EXACTLY as shown and described. The sales staff was very professional and they took care of all my questions and needs. WE were treated with utmost respect even though we were buy a preowned vehicle. I would HIGHLY RECOMMEND this dealership. More

Worth coming from out of state We came from SC after hearing what a pleasant experience and great deal my father in law had, so we spoke with the same sales rep. Joe Luna did an am We came from SC after hearing what a pleasant experience and great deal my father in law had, so we spoke with the same sales rep. Joe Luna did an amazing Job getting us a great deal for our trade in and an even better deal for a brand new Passat R-Line! Best sales experience I've ever had buying a car, go talk to Joe Luna!! More

Great experience for first-time buyer! This was my first-ever car purchasing experience, and the staff did an excellent job of walking me through the various models and being sure I got to This was my first-ever car purchasing experience, and the staff did an excellent job of walking me through the various models and being sure I got to see the different features for first-hand comparison. They helped me work through the purchase v lease decision, as well whether I should go with a new or certified, pre-owned model. When I made the decision to purchase, the process was smooth from finance conversations clear through pulling away in my new Tiguan! They also followed up early this week to see if I had any questions. They were also exceptionally professional as we walked through the complicated details of the finance side. They thoroughly reviewed all of my options, patiently answered all of my questions, and took the time to make sure I understood what I'd need to do moving forward. Staff also followed up via email early this week. A huge thanks to Bill and Karl, who made this process, which was initially intimidating enough to me to put off for almost two years, stress free. I especially appreciate the fact that they've both been clear that they're available for any follow-up questions. More