Jim Ellis Volkswagen of Chamblee

Rose is a life saver! Rose is a lifesaver. She knows me, my car, my needs, etc. Every time I have an appointment she gives me the estimate before service and will list any Rose is a lifesaver. She knows me, my car, my needs, etc. Every time I have an appointment she gives me the estimate before service and will list any upcoming maintenance and est. costs so I can plan accordingly. This time I had a dead battery and engine rattling that appeared suddenly. I called her in a panic on my way to the shop on a Friday morning and she said "don't worry Ms. -. Come straight here and we will handle everything." I was in and out within 3 hours. More

Great service department. We all have suffered through horrible experiences with both buying and servicing cars. Most dealerships are awful places to go. Jim Ellis VW has been We all have suffered through horrible experiences with both buying and servicing cars. Most dealerships are awful places to go. Jim Ellis VW has been an exception. They seem to hire better and train better. The staff culture doesn't seem like the usual sleazy dealership thing. Thanks Rose Shuck for your courtesy and professionalism! More

Unexpected visit Once again it's Miss Rose to the rescue. Recently I hit a pothole while driving in Midtown (I know, what a surprise), immediately a warning light popp Once again it's Miss Rose to the rescue. Recently I hit a pothole while driving in Midtown (I know, what a surprise), immediately a warning light popped on to notify me that my rear turn signal bulb was out. Ugh, what a hassle. YouTube it. A week goes by. Didn't buy bulb. YouTube it again. Another few days go by. Bulb still out, ugh. Was driving in the vacinity of Jim Ellis VW and thought I would drop in to see if they could fix it. Rose promptly greeted me as I walked in the door and asked how she could help. Mentioned the bulb error message and she went to the car to check the code. She looked up my records and mentioned that the car was still under warranty and wouldn't cost me any money to fix. Happy me! Didn't even care that she said it would take 45 minutes. It was less time than that and I don't have that nagging warning light on anymore! Miss Rose you are the best! More

Great job as always!!!! It's always a pleasure to walk into the service center and be received with warm smiles around!...Rose and the team do a great job and I always walk o It's always a pleasure to walk into the service center and be received with warm smiles around!...Rose and the team do a great job and I always walk out content with the answers to any questions that I had and the fact that my car is in really really good hands!...Thanks again for your great service!!!! More

Millo is the best! I have leased 3 VW Tiguans and my most recent lease is my favorite yet. Millo was super helpful and patient with me as I went back to the dealership m I have leased 3 VW Tiguans and my most recent lease is my favorite yet. Millo was super helpful and patient with me as I went back to the dealership many times looking for the exact right color combo for me. Ended up with my #1 choice (eventhough it was a hard to find configuration). Got a great deal and a gorgeous car! More

Great help in decision making: VW Passat is it!! Millo was ever helpful over the several times I came to the dealership while I was checking many vehicles in order to make my decision. Friendly and Millo was ever helpful over the several times I came to the dealership while I was checking many vehicles in order to make my decision. Friendly and informative and non-pressuring; he helped me make the right choice, My Wonderful new VW Passat SER. In a terrific silver metallic gray More

First time car buyer As the parent of a 16 year old purchasing their first car, we were incredibly fortunate to have been teamed up with Alex. He immediately understood th As the parent of a 16 year old purchasing their first car, we were incredibly fortunate to have been teamed up with Alex. He immediately understood the importance of managing our daughter’s expectations while respectfully responding to her wants. Meanwhile, Alex made sure he didn’t oversell a vehicle with bells and whistles we didn’t need. He truly was looking out for all of our best interest. NOW - we just bought her second car and had an equally if not more amazing experience. He treated her like an adult, again managing her wants and expectations to balance our willingness to pay. I wish our experience was video taped because I cannot fully explain how incredible of a buying experience we had with Alex - BOTH times. More

Great experience! No pressure test drive! Trey and Mike provided excellent, no- pressure service as I considered purchasing my third Volkswagen. Their prices are reasonable and are willing to Trey and Mike provided excellent, no- pressure service as I considered purchasing my third Volkswagen. Their prices are reasonable and are willing to go to great lengths to find the VW that best suits my needs. More

Really supporty Seth and Rose are all pretty nice and friendly. They offered a lot of extra help when I was there I would recommend them for whoever wants to get his/ Seth and Rose are all pretty nice and friendly. They offered a lot of extra help when I was there I would recommend them for whoever wants to get his/ her car done. More