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Jim Ellis Volkswagen of Chamblee
Atlanta, GA
644 Reviews
Jim Ellis Volkswagen of Chamblee was opened in 1971 and is the flagship dealership of the Jim Ellis Automotive Group, an automotive group consisting of 21 dealerships and 17 brands. Jim Ellis Volkswagen of Chamblee is a 2022 Wolfsburg Crest Club winner, a prestigious award bestowed by Volkswagen of America to the top Volkswagen dealers in customer experience for sales and service. The dealership opened a new state-of-the-art facility in 2023 at the location of the first dealership.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 644 reviews
January 03, 2019
Positive experience Took my 2015 VW Golf TDI in for an apparent transmission leak. Problem was diagnosed quickly. Transmission had to be replaced, covered under warranty. Took my 2015 VW Golf TDI in for an apparent transmission leak. Problem was diagnosed quickly. Transmission had to be replaced, covered under warranty. Loaner was provided. Rose is a great advisor, very polite and reassuring. She sent me updates often and was very patient with my additional requests. Emission modification stage 2A was completed too. Car is running great! I would definitely go back to Rose if further work is needed. More
by cristoaca
Employees Worked With
Rose Shuck
January 02, 2019
Great service Had service 4-5 times in the past year and Always a pleasure working with Rose Shuck very friendly with that great smile and I'm never been disappoint Had service 4-5 times in the past year and Always a pleasure working with Rose Shuck very friendly with that great smile and I'm never been disappointed, keep up the good work. Thanks More
by Miguel
Employees Worked With
Rose Shuck
January 01, 2019
The best! Rose, Leo and the whole service team are a delight to work with. Always responsive and accommodating to my needs! I would recommend them to anyone. Rose, Leo and the whole service team are a delight to work with. Always responsive and accommodating to my needs! I would recommend them to anyone. More
by LaurenL
December 31, 2018
Fantastic experience! Overall great experience. Millo was very patient and I never felt any high pressure sales tactics in play. He was very personable with a good sense of Overall great experience. Millo was very patient and I never felt any high pressure sales tactics in play. He was very personable with a good sense of humor as well. He was very knowledgeable about the car that I was interested in! More
by Frankie0302
Employees Worked With
Other Employees :
Petra was very friendly and introduced me to Millo. Jocelyn in finance was great. Being a current Jim Ellis customer, I really like Rose in service.
December 31, 2018
Need help Milo has been terrific with our leased car. I am in Washington D.C. The low pressure tire indicator came on about the tires. The tires are full of Milo has been terrific with our leased car. I am in Washington D.C. The low pressure tire indicator came on about the tires. The tires are full of air but the light is still on. The VW dealer in D.C. said there is a button in the glove box to turn the light off. I couldn't find it. We are driving back to Atlanta Wed. 1/2/19. I would like an appointment on 1/3 or 1/4 to fix it. In addition The car needs new windshield wiper blades. The current blades drive me crazy because of the loud noise they make. Something is wrong. I think the blades are too big for the windshield. Thank you, Mike Mccarthy More
by Mccarthy
Employees Worked With
December 20, 2018
Awesome and wonderful Millo and the Jim Ellis Volkswagen team took good care of me. They went the extra mile to make sure I had a wonderful experience. I will definitely Millo and the Jim Ellis Volkswagen team took good care of me. They went the extra mile to make sure I had a wonderful experience. I will definitely be using them again. More
by Anna
December 20, 2018
Excellent Experience Chris Desir was very helpful and courteous throughout the entire process. I'm very pleased with my purchase and my experience at Jim Ellis. Ask for Chris Desir was very helpful and courteous throughout the entire process. I'm very pleased with my purchase and my experience at Jim Ellis. Ask for Chris! More
by MSAtlanta
Employees Worked With
Chris Desir
December 15, 2018
Great service and people! If you find a car here, buy it! I flew into ATL from STL, and Chris arranged pickup for me at a nearby metro station. Chris and I negotiated over the If you find a car here, buy it! I flew into ATL from STL, and Chris arranged pickup for me at a nearby metro station. Chris and I negotiated over the phone, and he handled all of the paperwork before I arrived. He went above and beyond to make sure my buying experience went smoothly, and he showed a great personality throughout it all. Big thanks to Chris, Rashad, Lance, and the Jim Ellis team! More
by glundius
Employees Worked With
Lance Jeter, Rashad Peters, Chris Desir
December 13, 2018
Awesome Service - EVERY TIME! Rose, Leo and the service team are awesome. I went in for my 100K TDi service for my passat and they did a great job and as always Rose was on top of Rose, Leo and the service team are awesome. I went in for my 100K TDi service for my passat and they did a great job and as always Rose was on top of her game. I truly enjoy coming in to have my VW Passat TDi serviced. Thank you team!!! More
by GAJohn
Employees Worked With
Rose Shuck
December 12, 2018
I'll be back. Rose was very patient and helpful in taking care of me when I had to get repairs on my car. The labor on my car was going to take a long time and I ne Rose was very patient and helpful in taking care of me when I had to get repairs on my car. The labor on my car was going to take a long time and I needed a rental car. I did not have a current insurance card and she contacted my insurance company to get proof of insurance. She was patient and persistent with obtaining the paperwork needed. The repairs were done and Rose contacted me immediately. She is friendly and does her job well. More
by pam19
