Jim Ellis Volkswagen of Chamblee

Happy Customer If you're like me you find car buying a highly stressful experience. I dealt with Millo Antola and Karl Jiram and found them both to be highly profess If you're like me you find car buying a highly stressful experience. I dealt with Millo Antola and Karl Jiram and found them both to be highly professional, extremely helpful and all round really good guys to deal with. They really went out of their way to ensure that I everything was clear and offered common sense advice. The best experience I've had to date. And by the way...love the car! More

Very Professional!!! After dropping my car off for service, I was able to call back and get detailed updates. My service reps were Rose and Leo, they both provided excelle After dropping my car off for service, I was able to call back and get detailed updates. My service reps were Rose and Leo, they both provided excellent customer service. More

Big Hurdle Found something I liked via AutoTrader and put a call to this dealer about it. I was given an appointment time. Random draw for salesman assigned me C Found something I liked via AutoTrader and put a call to this dealer about it. I was given an appointment time. Random draw for salesman assigned me Chris Desir who was easy going and pleasant to deal with. He was low pressure. I was there to make a purchase. The price was fair and they got me financing, despite the fact I have poor credit lately. It was an all around good deal. Got want I wanted and it was no hassle, no headache. More

Great job! Thanks for your continued quest for excellence. I worked with Rose and she is a true attribute to Jim Ellis! Look forward to working with you again! Thanks for your continued quest for excellence. I worked with Rose and she is a true attribute to Jim Ellis! Look forward to working with you again! More

Brian Oconnor Very helpful, knowledgeable, and touched bases after the purchase to make sure I was happy with my purchase and that means a lot! thanks to Miss. J to Very helpful, knowledgeable, and touched bases after the purchase to make sure I was happy with my purchase and that means a lot! thanks to Miss. J too! More

Fantastic customer service I called this dealership about getting an oily change without an appointment. They gave me an estimated wait time that was significantly less than ano I called this dealership about getting an oily change without an appointment. They gave me an estimated wait time that was significantly less than another VW dealership in Cobb County and they were also very pleasant on the phone. I dropped my car off and spoke with Rose who left me feeling extremely appreciated as a customer. I asked for a ride to a nearby shopping area to pass time and they promptly organized it for me. Car was ready right on time and now they have a customer willing tomdrive and extra 20mins to get this high quality service. More

20k service success with Rose Shuck Brought my car to Jim Ellis Volkswagen Atlanta the 20,000 mile service. Everything was done on time! I enjoyed the free Wi-Fi, and the donuts and coff Brought my car to Jim Ellis Volkswagen Atlanta the 20,000 mile service. Everything was done on time! I enjoyed the free Wi-Fi, and the donuts and coffee! Thank you Rose Shuck and Jim Ellis VW More

Pleased purchaser My wife and I drove several hours to test drive a vehicle advertised on the Jim Ellis web page and were thrilled to find the car exactly as advertised My wife and I drove several hours to test drive a vehicle advertised on the Jim Ellis web page and were thrilled to find the car exactly as advertised. All of the staff we spoke with were pleasant and helpful through the buying process. More

Clear dealing The work was as good as expected. The surprise was when Rose (my maintenance POC) came back to me saying, it took a lot less time than expected, so we The work was as good as expected. The surprise was when Rose (my maintenance POC) came back to me saying, it took a lot less time than expected, so we’re charging you a lot less than quoted. True story, though the expression might have been a lot more professional sounding. More

Excellent After numerous disappointing visits to another local Volkswagen dealer, I had an excellent experience at Jim Ellis. Rose Shuck and the rest of the tea After numerous disappointing visits to another local Volkswagen dealer, I had an excellent experience at Jim Ellis. Rose Shuck and the rest of the team were careful to LISTEN to my concerns and to EXPLAIN their findings. More