Jim Ellis Volkswagen of Chamblee

Excellent Service by Rose I took a car for service recently. Rose Shuck ended up taking care of us and she did a wonderful job. It had been a stressful morning, but once we m I took a car for service recently. Rose Shuck ended up taking care of us and she did a wonderful job. It had been a stressful morning, but once we met Rose, things got better and better. In the end, we are very pleased with the way Rose helped take care of our problem. So, congratulations to Rose. However, I also need to say that the rest of the staff in the service department was not so great. When we stepped in the service department, it was hard to tell if the people there were customers or worked there. There was nobody to greet us. Most people were busy with their cell phone. Finally, I talked to someone who seemed to work there and told him we need help. He apologized and went to find someone. He found Rose who came to our rescue. I have been a customer of Jim Ellis since the mid 1970's. It used to be a place known for quality, great service. I remember when we used to walk in the service department and be greeted. You immediately felt you were going to be taken care of. It is no longer the case. There is a need for great improvement. I suggest the staff in the department follow the example set by Rose. Please note that my good ratings only reflects Rose. Without Rose, my rating would be very different. More

Great Service I scheduled an oil change. When I got to my appointment, I was greeted promptly. The service was done in an efficient time as well. Not to mention, th I scheduled an oil change. When I got to my appointment, I was greeted promptly. The service was done in an efficient time as well. Not to mention, their waiting area is cozy, and complimentary snacks and beverages are provided. Every one there has been pleasant and welcoming. I can’t complain. More

Amazing service! I had a great experience at Jim Ellis Volkswagen! Staff were all extremely friendly, and Brian was beyond helpful with everything and making sure I wa I had a great experience at Jim Ellis Volkswagen! Staff were all extremely friendly, and Brian was beyond helpful with everything and making sure I was taken care of every step of the way! More

A+ Purchase Our experience was seamless and our salesman was awesome. We still need a key to unlock the cross bars on the luggage rack & car key. Our experience was seamless and our salesman was awesome. We still need a key to unlock the cross bars on the luggage rack & car key. More

Overall great experience Ok so I absolutely love my Volkswagen CC 2.6 but as the miles pile on the service visits add up. I have been to Nalley in Alpharetta and I must say th Ok so I absolutely love my Volkswagen CC 2.6 but as the miles pile on the service visits add up. I have been to Nalley in Alpharetta and I must say their facilities are beautiful there are many options to wait in comfort but the overall service experience is VERY lackluster. The facilities are just ok at Jim Ellis but the service is absolutely the best I have ever had in fact the only place the can touch the level of service I have received from Rose is my Neiman's Marcus rep!! lol Its always a pleasure working with Rose I honestly feels she cares and looks out for the best interests of me and my vehicle. Rose is very responsive and even follows up after the repairs are completed. More

The Amazing Jim Ellis Dealership! Thank you to Millo, Karl and Petra for making my car buying experience so beautiful. They were wonderful ! will recommend you to friends and family Thank you to Millo, Karl and Petra for making my car buying experience so beautiful. They were wonderful ! will recommend you to friends and family More

Thanks to Rose and service team It is my daughters first car and it was her first service. Thank you Rose and Team for making this experience a great one. Jim Ellis Volkswagen of Cha It is my daughters first car and it was her first service. Thank you Rose and Team for making this experience a great one. Jim Ellis Volkswagen of Chamblee will be our service provider from now on. More

Always reliable I’ve gone to the team at Jim Ellis VW since I purchased my first Jetta in 2009. Rose, Scott K. and Zoe have always given me top notch service. Thank y I’ve gone to the team at Jim Ellis VW since I purchased my first Jetta in 2009. Rose, Scott K. and Zoe have always given me top notch service. Thank you. More

Yearly checkup + repairs 2012 VW Tiguan SEL It’s always a pleasure to visit Jim Ellis VW Atlanta. They are a very customer centric business from Sales to Service. Everyone in the service depart It’s always a pleasure to visit Jim Ellis VW Atlanta. They are a very customer centric business from Sales to Service. Everyone in the service department goes out of their way to make your time & outcome is a most positive experience. Rose Shuck is always happy to ensure your service result & personal experience are fulfilled with a big smile so eager to,please. Going to Jim Ellis is never a chore. More

Great service Brian and Jocelyn were so great to work with and made this process very easy. They were knowledge and made me feel important. I will be back for futur Brian and Jocelyn were so great to work with and made this process very easy. They were knowledge and made me feel important. I will be back for future purchases. More