Jim Ellis Volkswagen of Chamblee

Knowledgeable salesman The salesman was knowledgeable, he did a good job, but it was interesting that the manager had to do the negotiation and someone else prepared paperwo The salesman was knowledgeable, he did a good job, but it was interesting that the manager had to do the negotiation and someone else prepared paperwork. We felt like we were being handed off left and right. The whole process took 5 hours! It seemed unnecessarily long. More

New Car I got a new VW Passat and was able to get it quickly with no issues for a solid price. They seemed to know the process very thoroughly in order to tu I got a new VW Passat and was able to get it quickly with no issues for a solid price. They seemed to know the process very thoroughly in order to turn it all around on my tight timeline. More

Golf R Millo was awesome. Lance a real pro. Thanks guys. Special call out to the folks in service - Scott and Leo. All around worth it. Love the golf r Millo was awesome. Lance a real pro. Thanks guys. Special call out to the folks in service - Scott and Leo. All around worth it. Love the golf r More

Another superb visit to the Service Center Thank you for the consistent excellent service my car and I receive at Jim Ellis VW. Rose Was wonderful and got me in quickly for a service appointme Thank you for the consistent excellent service my car and I receive at Jim Ellis VW. Rose Was wonderful and got me in quickly for a service appointment and I sincerely appreciate that! Again, thanks for always providing excellent service and taking great care with my car! More

40K Maintenance Rose was great. She is professional, courteous and keeps you informed of the progress of your vehicle. The entire service team does an outstanding job Rose was great. She is professional, courteous and keeps you informed of the progress of your vehicle. The entire service team does an outstanding job from the point you pull up, to when you leave, in a nice clean car after they wash it for you. Highly recommend. More

Routine service The service center at Jim Ellis is excellent. I'm a returning customer for 15 years now, both for sales and service. I am always treated like family a The service center at Jim Ellis is excellent. I'm a returning customer for 15 years now, both for sales and service. I am always treated like family and feel like a VIP the second I walk in. Rose did an excellent job answering my questions and was very thorough on checkin and checkout. I met Paul for the first time and he was very helpful when I had additional questions pertaining to my service. He personally showed me how to use some of the features on my GTI. Overall, the service was exceptional! I look forward to coming back in 2020 to work with Phil to buy my next VW! More

Service VW Jim Ellis ATL. Rose is the best as always. She pays very close attention to my service needs and questions. She is thoughtful, courteous, and she is always professio Rose is the best as always. She pays very close attention to my service needs and questions. She is thoughtful, courteous, and she is always professional. More

Service, Quality & Delivery Stellar! I woke up to find a puddle at the front of my car and when I started it up the thermostat light came on. I called Rose Schuck and she was able to get I woke up to find a puddle at the front of my car and when I started it up the thermostat light came on. I called Rose Schuck and she was able to get me in that afternoon. I dropped off my car, was issued a loaner and while there were other issues that came up afterward everything was addressed correctly and professionally. I'm grateful and appreciative of Rose and the teams help and professionalism. More

Rose is wonderful I had a low coolant light that kept coming on. I didn’t make an appointment, but rather drive straight to the dealer service center which I have grown I had a low coolant light that kept coming on. I didn’t make an appointment, but rather drive straight to the dealer service center which I have grown to trust. The water pump was leaking and needed to be replaced. Rose is fair and honest and always explains all of the service procedure to me. There are never any suprises More