Jim Ellis Volkswagen of Chamblee

Excellence in Customer Service Best car-buying experience I’ve had to date. We were shopping around for a larger SUV and the Atlas was one of a few on the list. Our initial engageme Best car-buying experience I’ve had to date. We were shopping around for a larger SUV and the Atlas was one of a few on the list. Our initial engagement with Trey Shaw was so positive and his knowledge of the product was so thorough that we cut our search short. He highlighted every aspect of the Atlas and it became clear that it was the vehicle best-suited for our life-stage. Beyond Trey, Michael L. and Jocelyn demonstrated a willingness to work with us on price and made the financing experience easy and fast. Not once did we feel pressured or uncomfortable about the process. Fantastic car-buying experience. More

Great customer service I appreciate the great follow up doing my waiting by Rose. Being a customer of Jim Ellis Family, we have purchased 6 vehicles since 2007. The customer I appreciate the great follow up doing my waiting by Rose. Being a customer of Jim Ellis Family, we have purchased 6 vehicles since 2007. The customer service has been great. Stacey Ellis Hodges, has always been a great supporter of me and my family. This has lead us to be customers forever and we have recommended so many others because they truly make you feel like family. They are the best so it is know need to try any other dealerships in the Atlanta area and or any other state. They can service all of your automobile needs from sales , service, & collision. I have experience them all ! Warmest Regards, Tim, Herstine, Jasmine Morgan More

Rose Shuck is the best car service adviser Rose Shuck is the best car service advisor at Jim Ellis Volkswagen in Chamblee. She is always so nice and pleasant to communicate with. Rose is th Rose Shuck is the best car service advisor at Jim Ellis Volkswagen in Chamblee. She is always so nice and pleasant to communicate with. Rose is the Best!!! More

Great service from sales crew Rashad went trim levels and options explaining in detail. He made every effort to meet all our needs even if they were a bit outlandish. Rashad went trim levels and options explaining in detail. He made every effort to meet all our needs even if they were a bit outlandish. More

Rose is great! Rose was not only very professional but, also very emphatic and caring. She made sure that everything was done right and followed up on my service. W Rose was not only very professional but, also very emphatic and caring. She made sure that everything was done right and followed up on my service. Went the extra mile as to suggest I bring my Tiguan in again to address any concerns I had. She is the best service consultant I’ve had. Ever. Gerardo Varela More

Great buying experience, with professional follow up. Car buying and price negotiations can be a real sour experience, this was not the case. Alex Sosnovsky made our experience simple, fair and sincere. Car buying and price negotiations can be a real sour experience, this was not the case. Alex Sosnovsky made our experience simple, fair and sincere. The follow up that the Jim Ellis team provides both before and after have made purchasing our vehicle simple and thorough, ensuring all our new vehicle documentation was properly filed and completed. Thank You! More

Goes the extra mile I was traveling internationally and had challenges with available times to drop off and pick up my car. Rose did whatever was necessary to make it co I was traveling internationally and had challenges with available times to drop off and pick up my car. Rose did whatever was necessary to make it convenient for me, regardless of how difficult it was for her or the dealership. Truly amazing service! I'll be back. (BTW - Mike Martucci the sales manager even stepped in to help make sure I could pick up my car - really impressive). More

VW CC Upon arrival Rose was very understanding of my situation and did her best to satisfy my concerns. She kept me informed every step of the way up until Upon arrival Rose was very understanding of my situation and did her best to satisfy my concerns. She kept me informed every step of the way up until I picked up my vehicle. More

Great service Rose was polite, friendly and efficient. She kept me informed of developments and looked after me well. Overall, a positive experience. Wouldn’t he Rose was polite, friendly and efficient. She kept me informed of developments and looked after me well. Overall, a positive experience. Wouldn’t hesitate to recommend. More