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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,275 Reviews
Call Service Center (770) 685-6704

4,275 Reviews of Toyota of McDonough - Service Center

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February 07, 2024

Easy, Quick and informative Good customer service and trustworthy No No No No No No More

by eotaki527
Recommend Dealer
Yes
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Feb 10, 2024 -

Jim Ellis Toyota of McDonough responded

Eotaki527, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

February 07, 2024

They tried to lie about the condition of my tires The explanation they have afterwards made no sense. More

by mikayla
Recommend Dealer
No
Employees Worked With
Oscar Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Oscar Johnson
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Feb 10, 2024 -

Jim Ellis Toyota of McDonough responded

Mikayla, customer service is one of our top priorities so we are disappointed to hear we failed to provide you with the quality experience you deserve. Please give us a call at (770) 746-9374 and we will do our best to make this better. We hope to hear from you soon.

February 07, 2024

They did not give me accurate information about my vehicle. They didn’t not give me the accurate tread for my tire even though they are brand new. More

by mikayla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Oscar Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 10, 2024 -

Jim Ellis Toyota of McDonough responded

Mikayla, we are so disappointed to learn of this situation you have described. Please give us a call at (770) 746-9374 and we will do our best to make this better. We hope to hear from you soon.

February 06, 2024

Service writer was good. She got what I wanted done. Which was raising tire pressure. More

by stephenivey1954
Recommend Dealer
Yes
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Feb 06, 2024 -

stephenivey1954 responded

The only problem was that the tech did not reset my maint. So on trip home from N.C. maint light came on. Goggle told me how to reset it. But now milage wont match sticker

February 06, 2024

Had vehicle I wanted and worked with me on trade,,didn't try to over sale or apply pressure. Financial speaking,that was awesome also,glad it was with toyota. Will refer friends and would do business there More

by hfontenot1
Recommend Dealer
Yes
Employees Worked With
King davis,excellent
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Feb 08, 2024 -

hfontenot1 responded

Thanks to everyone involved with my purchase

Feb 09, 2024 -

Jim Ellis Toyota of McDonough responded

Hfontenot1, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thanks again for your business! Take care!

February 06, 2024

Overall very good. Was a little disappointed when I first arrived that even tho I scheduled appoint to get new key in addition to 10000 mile service they seemed hesitan More

by PVMRN
Recommend Dealer
Yes
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Feb 09, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your experience with us, Pvmrn! Thanks again for your business! Take care!

February 06, 2024

Everyone was very friendly and the service was great I would recommend you to others More

by Alan
Recommend Dealer
Yes
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Feb 09, 2024 -

Jim Ellis Toyota of McDonough responded

Alan, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

February 05, 2024

Fast, friendly, and efficient! The coffee bar and being able to see your car getting serviced is great! More

by Lraines31
Recommend Dealer
Yes
Employees Worked With
Lavar
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Feb 09, 2024 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Lraines31! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

February 05, 2024

The wait time was quick without having an appointment. Oscar is always a joy he's informative and super friendly. More

by Maryvining65
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Oscar Johnson
Report | Print
Feb 09, 2024 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Maryvining65! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

February 05, 2024

As always I have a wonderful experience with Toyota of McDonough Everyone at Toyota McDonough are friendly and respectful More

by Thardy106
Recommend Dealer
Yes
Employees Worked With
Victoria Steiner
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Feb 09, 2024 -

Jim Ellis Toyota of McDonough responded

Thardy106, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

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