Toyota of McDonough - Service Center

The visit started pleasant but didn't end well. I had a coupon for a full oil change for 39.95 plus tax. When the advisor Oscar handed me my receipt he said here you go got the coupon 39.95. When I I had a coupon for a full oil change for 39.95 plus tax. When the advisor Oscar handed me my receipt he said here you go got the coupon 39.95. When I went to pay she said 50$ and some change and I was like why is it 50 and she referred me back to the advisor Oscar. He was unable to break down the itemized receipt. He first said it was the cost of parts and I said what parts and he said the oil and I said that was included in the 39.95 coupon. So then he said it was shop costs. I asked him where on the receipt did it say shop cost. He was unable to show me and insisted on pulling up my past services to show I previously paid shop cost. When he pulled up the screen I was able to see that on the computer miscellaneous is shop cost. The word shop cost does not print on the paper receipt. He had no knowledge of the itemized receipt. I also don't understand why shop cost weren't included in the coupon. The coupon did not state 39.95 plus shop cost and tax More

Oscar was friendly and extremely knowledgeable I would definitely book with him moving forward Keep up the enthusiasm and excellent customer service definitely book with him moving forward Keep up the enthusiasm and excellent customer service More

Smooth fast service Vehicle was ready in timely manner. I appreciated the video from the technician regarding his findings and plan if service. I appreciated the video from the technician regarding his findings and plan if service. More

Quick and easy and communicated well Love the free coffee and comfy vibes Oscar the best! and comfy vibes Oscar the best! More

We were looking for used vehicles. Cameron was extremely professional and personable. He educated my wife and I on the longterm benefits of purchasing new. The expense was pleasant and Cameron was extremely professional and personable. He educated my wife and I on the longterm benefits of purchasing new. The expense was pleasant and informative we thank him for that. More

Experience was great. Oscar kept me abreast of the service completion time. He also explained the service being performed. Oscar kept me abreast of the service completion time. He also explained the service being performed. More

Great customer service during my visit. Clean waiting area with nice amenities and hot tea...thank you. Clean waiting area with nice amenities and hot tea...thank you. More

It was great The girl who was the service writer was very informative and very helpful informative and very helpful More

Oscar has been my service manager for at least the last 4 years. He has always made sure that he provides me with the information on what I need done to my car and when it should be done. He is someone I tru years. He has always made sure that he provides me with the information on what I need done to my car and when it should be done. He is someone I trust with my vehicle. More

My experience was great, I don't have any complaints I don't know what else to say don't know what else to say More