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This rating includes all service center reviews, with more weight given to recent reviews.
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4,254 Reviews of Toyota of McDonough - Service Center
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July 22, 2019
Excellent service! Once again, I had an excellent experience with the Service Center. I trust that my Tacoma will be expertly serviced with every visit and they've repea Once again, I had an excellent experience with the Service Center. I trust that my Tacoma will be expertly serviced with every visit and they've repeatedly proven their professionalism. Raymond Persaud is very knowledgeable and a pleasure to do business with. More
by DL
Verified CustomerEmployees Worked With
Raymond Persaud
Helpful July 22, 2019
Dependable and Professional Service! I have had great experiences with service for our Toyota Prius and Sienna since 2011! David was very helpful in coordinating our appointments. Would h I have had great experiences with service for our Toyota Prius and Sienna since 2011! David was very helpful in coordinating our appointments. Would highly recommend this dealership. More
by mona65
Employees Worked With
David
July 19, 2019
Customer I received good service that was much faster this time. The service manager that helped me was very professional and provided me with good information I received good service that was much faster this time. The service manager that helped me was very professional and provided me with good information. More
by nicoleruthlewis
Employees Worked With
Derrick Mixon
July 17, 2019
Oil change& tire rotation I don't mind the wait because they make sure you are comfortable. They make it fast & great .They make you feel at home & they treat you family rather I don't mind the wait because they make sure you are comfortable. They make it fast & great .They make you feel at home & they treat you family rather than customers. The snacks are a plus to# More
by shajinawill
July 17, 2019
Recommended Unnecessary Service Repairs Jim Ellis of McDonough Service Department claimed two tires were worn to the end of their service limits and tires showed outer wear de to misalignmen Jim Ellis of McDonough Service Department claimed two tires were worn to the end of their service limits and tires showed outer wear de to misalignment even through I had an alignment and tire check done two months earlier. I took my car back to the company I purchased the tires from and had the alignment for verification and found what Jim Ellis reps said was not true. Also, Jim Ellis Toyota Service Reps said they found drive belt to be worn out and in need of replacement. Had my car checked by another mechanic service company who said the drive belt looked new and showed no wear. Took three hours even after appointment just to do any oil and transmission fluid change. More
by EUSAAB
Employees Worked With
don't remember
July 17, 2019
Great service! My wait time was less than expected with my appointment and they even took my vehicle early. Everyone was nice and they even washed my 4Runner after My wait time was less than expected with my appointment and they even took my vehicle early. Everyone was nice and they even washed my 4Runner after the service! More
by frederickpdd
Employees Worked With
Winston
July 16, 2019
I came in for an oil change and a tire rotation. The customer representative named Bertell Winston aka (Jack #7889*W*) was wonderful and answered all of my questions and exceeded my expectations. I w The customer representative named Bertell Winston aka (Jack #7889*W*) was wonderful and answered all of my questions and exceeded my expectations. I will definitely come back again and book an appointment with Mr. Winston. Not only was he professional but also humorous lol. Mr. Winston may God continue to bless you and your union. Lastly, thanks to the mechanic whom serviced my vehicle as well. More
by JayWheeler
Employees Worked With
Angel Barahona, Bertell Winson
July 16, 2019
Service Department I always enjoy the quick efficient service I receive. Reid along with the other Service Department employees are always friendly and helpful. Than I always enjoy the quick efficient service I receive. Reid along with the other Service Department employees are always friendly and helpful. Thank you Mr. Ellis for continuing to honor our original agreement regarding maintenance. This type of customer service means so very much to us. More
by rayhewell
Employees Worked With
Reid in the Service Department is awesome.
July 16, 2019
Service Reid Millikan is my Service rep. I have always received outstanding service when I bring my car in for service. Great service department. Very profess Reid Millikan is my Service rep. I have always received outstanding service when I bring my car in for service. Great service department. Very professional. More
by Rubyredflare
Employees Worked With
Reid Millikan Service Dept
July 16, 2019
My car wouldn't start two days after my service. My car wouldn't start two days after my service visit. I thought it was standard to check the battery. I had to get a new battery. My car wouldn't start two days after my service visit. I thought it was standard to check the battery. I had to get a new battery. More
by joycerosemon
Employees Worked With
I don't remember who I worked with.
