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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,273 Reviews

4,273 Reviews of Toyota of McDonough - Service Center

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September 10, 2019

Service and recall were handled in a timely manner. Everyone was professional during my time. Orginally wanted oil change and tire rotation. Notified of r More

by steve.dyar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Amanda Cambron
Sep 17, 2019 -

Jim Ellis Toyota of McDonough responded

Thank you so much for your kind words. I take every survey/review to heart and I truly appreciate the time you took out of your day to fill it out. If there is anything else I can do for you even if its just to answer a question do not hesitate to call. Thank you for being a loyal Jim Ellis customer.

September 09, 2019

Oil change My service tech was amazing and very friendly fast and caring. I was in and out without a long wait. Refreshments were available and seating area was More

by TRAYCEWALTERS16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Cambron, Paul Tolbert, Winston Jack, Noah Peacock
Sep 17, 2019 -

Jim Ellis Toyota of McDonough responded

Thank you so much for your kind words. I take every survey/review to heart and I truly appreciate the time you took out of your day to fill it out. If there is anything else I can do for you even if its just to answer a question do not hesitate to call. Thank you for being a loyal Jim Ellis customer.

September 09, 2019

Excellent Came in for oil change, went home with new car. Paul and Jeremy were excellent. New Camry is nice. Mason in finance was good also. If I ever buy ano More

by parh1708
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Misty Powers, Jeremy Richardson, James Allen, Steve Davis, William Mason, Tim Hackney, John Gliem, Paul Tolbert
Sep 17, 2019 -

Jim Ellis Toyota of McDonough responded

Thank you so much for the positive review. My family and I feel truly blessed that I’m able to help so many good people through this dealership. If I can ever be of help to you or a friend or family member, please don’t hesitate to call or reach out to me.

September 09, 2019

Replace a tire All my concerns were taken care of in a timely manner. And Amanda kept my updated on the progress. And my car was delivered to me washed and ready to More

by Lamar20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Cambron
Sep 17, 2019 -

Jim Ellis Toyota of McDonough responded

Thank you so much for your kind words. I take every survey/review to heart and I truly appreciate the time you took out of your day to fill it out. If there is anything else I can do for you even if its just to answer a question do not hesitate to call. Thank you for being a loyal Jim Ellis customer.

September 09, 2019

I would recommend if appropriate staffing is in place. They were short staffed so the wait was longer and I was offered discount for wait. However, I had to wait an additional 20 minutes because my tires w More

by wldurant
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Amanda Cambron, Paul Tolbert, Winston Jack, Noah Peacock
Sep 17, 2019 -

Jim Ellis Toyota of McDonough responded

Thank you so much for your kind words. I take every survey/review to heart and I truly appreciate the time you took out of your day to fill it out. If there is anything else I can do for you even if its just to answer a question do not hesitate to call. Thank you for being a loyal Jim Ellis customer.

September 09, 2019

Appointment I would rate 5 but i had to wait almost 2 weeks for appointment to remove nail in tire. When I called and explained I had to drive over 100 mile daily More

by tlee2336
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tolbert
Sep 17, 2019 -

Jim Ellis Toyota of McDonough responded

Thank you for your feed back, we will look into your concern with the scheduling! We look forward to seeing you soon!!

September 08, 2019

great job i thought the service was excellent,also Oscar Johnson did a great job waiting area super as well.Toyota of Mcdonough i will be bringing my car to you More

by rickyw453
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2019 -

Jim Ellis Toyota of McDonough responded

Thank you for your feed back, glad to hear your experience was great! Look forward to seeing you in the near future.

September 07, 2019

Great customer service I have been taking my car there since I purchased it from the same dealer and never had an issue with them. I love going there and I don't mind the w More

by michelle912904
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Winston Jack
Sep 17, 2019 -

Jim Ellis Toyota of McDonough responded

Thank you for your feed back, glad to hear your experience was great! Look forward to seeing you in the near future.

September 07, 2019

Great Raymond Persaud is always very friendly and attentive. Waiting time is not very long. There’s usually someone to take to the mall and pick you up whic More

by HKCUDDIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2019 -

Jim Ellis Toyota of McDonough responded

Thank you for your positive feedback. Very glad to hear you were pleased with your service and we look forward to seeing you next time.

September 06, 2019

Thw waite is a little long When my car was ready it just sat out their and no one came to get me to ck me out ,I had to go to the cashier and tell her . Maureen Ordyna, More

by gamoe2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Tolbert
Sep 17, 2019 -

Jim Ellis Toyota of McDonough responded

Thank you for your feed back we greatly appreciate you taking your time out to let us know of your concerns and also let us know you liked our dealership. We look forward to seeing you in the near future.

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