Toyota of McDonough - Service Center

Jim Ellis Toyota of McDonough responded

You're very welcome! We're delighted to hear that you've consistently experienced great customer service and care at our dealership. Providing you with an outstanding service experience is our top priority, and your positive feedback is truly appreciated. Thank you for choosing us and for taking the time to share your appreciation. We look forward to continuing to serve you with the same level of care and dedication in the future.

Jim Ellis Toyota of McDonough responded

It's wonderful to hear that your service representative provided great service, addressing all your issues and offering a great recommendation. We aim to ensure every customer receives comprehensive care and helpful advice, and it sounds like your experience was in line with our goals. Thank you for sharing your positive feedback, and we look forward to continuing to serve you with the same high level of care in the future.

Jim Ellis Toyota of McDonough responded

It's wonderful to hear that your visits with us consistently leave you satisfied and that you enjoy the environment and friendly atmosphere we strive to create. Your positive feedback is greatly appreciated, and we're thrilled to have earned your trust and satisfaction. We look forward to continuing to provide you with a welcoming and enjoyable experience every time you visit. Thank you for choosing us and for sharing your thoughts!

Jim Ellis Toyota of McDonough responded

It's incredibly rewarding to hear that you choose to visit us here at Jim Ellis Toyota, and that our commitment to involving you in every aspect of the maintenance process, along with our use of next-level technology, makes a noticeable difference. Brian and Raymond exemplify the high standards we set for both our sales and service teams. Thank you for acknowledging their efforts and for choosing us for your automotive needs. We're thrilled to offer an experience that stands out, and we look forward to continuing to provide you with exceptional service.

Jim Ellis Toyota of McDonough responded

We're thrilled to hear you had a great experience with our staff and that you're very satisfied with the service provided. Making it possible for you to get the car you wanted is exactly what we strive for. Thank you for choosing us for your automotive needs, and we look forward to continuing to serve you in the future with the same dedication and quality.

Jim Ellis Toyota of McDonough responded

It's wonderful to hear that you had a positive experience at our dealership, and that you were attended to promptly without any delay. We strive to create a friendly and experienced environment where every customer feels valued and supported. Thank you for sharing your feedback, and we're pleased to know we met your expectations. We look forward to continuing to provide you with exceptional service in the future.

Jim Ellis Toyota of McDonough responded

It's wonderful to hear that you had a positive experience at our dealership, and that you were attended to promptly without any delay. We strive to create a friendly and experienced environment where every customer feels valued and supported. Thank you for sharing your feedback, and we're pleased to know we met your expectations. We look forward to continuing to provide you with exceptional service in the future.

Jim Ellis Toyota of McDonough responded

We're pleased to hear that scheduling your service appointment was easy and that Oscar kept you well-informed about your vehicle's service status. It's great to know you found the inspection video informative as well. We aim to provide a transparent and hassle-free experience for all our customers, and your feedback confirms we're on the right track. Thank you for choosing us for your service needs, and we look forward to continuing to offer you informative and convenient service in the future.

Jim Ellis Toyota of McDonough responded

We appreciate your feedback and understand how frustrating it can be when an intermittent issue like your radio screen going out isn't immediately identifiable by our team. We're committed to resolving your concerns and would welcome the opportunity to take another look at your vehicle. Your satisfaction is important to us, and we aim to provide solutions that meet your needs. Please consider reaching out to us again at (770) 746-9374 so we can address this matter thoroughly. Thank you for bringing this to our attention, and we hope to improve your experience to a 5-star level in the future.

Jim Ellis Toyota of McDonough responded

I'm sorry to hear about the issue with your gas cap not being secured after your oil change, leading to unexpected fuel loss. We understand how concerning and inconvenient this situation must have been for you. It's good to know, however, that Raymond provided nice service at pick-up. We appreciate your understanding and would like to ensure such oversights are addressed and prevented in the future. Please feel free to reach out to us directly at (770) 746-9374 to discuss any further concerns or ways we can make this right for you. Your feedback is invaluable in helping us improve our service. Thank you for bringing this to our attention, and we hope to serve you better in the future.