Toyota of McDonough - Service Center

Jim Ellis Toyota of McDonough responded

We appreciate your feedback and understand how frustrating it can be when an intermittent issue like your radio screen going out isn't immediately identifiable by our team. We're committed to resolving your concerns and would welcome the opportunity to take another look at your vehicle. Your satisfaction is important to us, and we aim to provide solutions that meet your needs. Please consider reaching out to us again at (770) 746-9374 so we can address this matter thoroughly. Thank you for bringing this to our attention, and we hope to improve your experience to a 5-star level in the future.

Jim Ellis Toyota of McDonough responded

I'm sorry to hear about the issue with your gas cap not being secured after your oil change, leading to unexpected fuel loss. We understand how concerning and inconvenient this situation must have been for you. It's good to know, however, that Raymond provided nice service at pick-up. We appreciate your understanding and would like to ensure such oversights are addressed and prevented in the future. Please feel free to reach out to us directly at (770) 746-9374 to discuss any further concerns or ways we can make this right for you. Your feedback is invaluable in helping us improve our service. Thank you for bringing this to our attention, and we hope to serve you better in the future.

Jim Ellis Toyota of McDonough responded

It's wonderful to hear that you've consistently had a really good experience with our service. We strive to provide excellent service across the board, and your feedback is a great affirmation of our team's efforts. Thank you for sharing your positive experiences, and we look forward to continuing to serve you with the same high standard of care in the future.

Jim Ellis Toyota of McDonough responded

We're pleased to hear that you found our staff friendly and efficient, and that your oil change was completed in a timely manner. Providing excellent service in a friendly and efficient way is what we strive for. Thank you for choosing us for your service needs, and we look forward to assisting you again in the future.

Jim Ellis Toyota of McDonough responded

It's fantastic to hear that we provided you with efficient service, completing your oil change, tire rotation, and multipoint inspection all within an hour. We understand how valuable your time is, and we're glad we could meet your needs promptly. Thank you for sharing your positive experience, and we look forward to serving you again in the future with the same efficiency and care.

Jim Ellis Toyota of McDonough responded

We're thrilled to hear about your pleasant experience with the service on your 2022 Tundra and that Reid kept you well informed of the progress. It's wonderful to know that everything was completed in a timely manner, and we're honored that you've chosen to always bring your Tundra to us for service. Your satisfaction is our top priority, and we look forward to continuing to provide you with the high-quality service you've come to expect. Thank you for your trust and loyalty!

Jim Ellis Toyota of McDonough responded

It's wonderful to hear that you would recommend Jim Ellis Toyota to anyone in the market for a Toyota vehicle. Your willingness to recommend us is a great compliment, and we're thrilled to have earned your trust and support. Thank you for your positive feedback, and we look forward to continuing to provide exceptional service to you and anyone you refer to us.

Jim Ellis Toyota of McDonough responded

We're delighted to hear about your positive experience with our service, the fairness of our prices, and the cleanliness and comfort of our waiting area. It's great to know our staff was friendly and that you found the dealership easy to access. Your satisfaction and convenience are important to us, and we're glad we could meet your expectations. Thank you for choosing us, and we look forward to continuing to provide you with great service in the future.

Jim Ellis Toyota of McDonough responded

We apologize for the extended wait time and the delay in receiving the video of your car repair. We understand how frustrating it must have been not to receive the usual level of service you expect from us. Rest assured, we take your feedback seriously and will investigate the issues you encountered to ensure they are addressed promptly. We strive to provide excellent service to all our customers, and we regret that we fell short in your case. Thank you for bringing this to our attention, and we hope to have the opportunity to make it right for you in the future.

Jim Ellis Toyota of McDonough responded

I'm really sorry to hear about your recent service experience being slow and lacking in communication. It's concerning to us, especially since you've had better experiences in the past. We truly value your feedback as it helps us identify areas for improvement. We aim to provide timely and communicative service, and it sounds like we fell short this time. Please know that we take your concerns seriously and will look into this issue to ensure it's addressed. If there's anything specific you'd like us to follow up on, or if there's a way we can make this right for you, please reach out to us at (770) 746-9374. We're committed to restoring your confidence in our service. Thank you for bringing this to our attention.